SwimOutlet.com

Sizing was way off, and it would cost me half the price of the product in shipping to return it!
Poor customer service when I asked about making an exchange.
Lost what could have been a long term customer if they had simply let me exchange for the proper size, not to mention the warnings I will give all my teammates.

I have been ordering from Swim Outlet for a few years. The quality of products are the same as in the store. My only issue is sometimes the size charts and suit sizes are hard to predict and not always accurate to the chart. The other products like swim equipment, caps, goggles etc are excellent. I will continue to be a customer here. I always get my order within 4-6 days but was disappointed in the 2 day shipping, it really should not say 2 days because it honestly always takes 4 days for 2 day shipping every time but even with waiting 4 days its well worth the wait when you look st the savings and quality of products they offer!

Returns take forever to process, there are no exchanges. You need to purchase the new size and then wait for the return to be credited. I tracked the return (their $4.99 label) and it was delivered over a week ago. When I used Chat to find my return $, I was told that she would do me a one time favor and process the refund today but it would take several days to show up in my account. I think they make their money on the Float. Will not use them again.

I joined the membership but still got charged for return shipping fees, in fact got charged twice because I had to return two items from two different orders. There o way I return them in the same package (that'd make the return crews confused, according to their rep) Compare to most online retails, I don't think I enjoy as much of the experience. I was asked if I'm a robot so many time while browsing the site even after I signed in to my account. Members don't have any advantage of free shipping and free return is most of all ridiculous.

Only when there's a problem can you separate the good from the bad in online shopping. I had a relatively small problem with a purchase and Agnes at SwimOutlet customer service did everything I could ask to rectify it in a very timely manner. No muss No fuss. This place has all your swim/diving needs and knows what customer service really means.

I have ordered from Swimoutlet for years and relied on product reviews by other customers on their site to help make informed decisions about what products to buy taking into account other people's experience with the product. That's what customer reviews are for right? I bought 3 jammer suits that got fairly good reviews on their site and that was a top seller for SO. I got the suits and they started to fall apart after about 12 work outs. I wrote a scathing review on their site and they refused to post it. They only care about making a buck and customer satisfaction comes last. After years of being a loyal customer I will never buy anything from SO again.

I recently purchased some swimsuits and a pair of goggles. They were all good prices. I think they are about the best site out there for swimming equipment and they recently have had a lot of sales. This is good but hate to not get the best price due to a sale that opens up a few days after purchase! Do not purchase the Finis Duo, in general, and not from SwimOutlet. The ones I received from them did not last after three years of excellent care. Finis I found to be overall quite unhelpful.

They do have good prices, but now, to get the best prices, you have to buy an annual membership. Also, when searching for a specific size swim suit, several come up, but when you go to order, many of the sizes are sold out. They need to fix the website so that the search only reveals available products.
Their team rebate program is a nice perk.

SwimOutlet has always had the best prices and deals on swim gear and their shipping is quick. I never purchase swim gear from anywhere but her. Plus, their customer service is incredible. The few times I have had issues, they were quick to respond and immediately offered an acceptable solution. I even had someone email me back at 10:45 pm! They are very fair with how they do business. I had a suit that deteriorated in less than a month and I contacted them and sent pictures of the suit. Obviously, they don't make the swimwear, so the quality was not their fault, but they said they would contact the vendor to alert them of the issue. Obviously since I've been wearing it a month, they could not issue a refund, however they kindly gave me 10% off my next order with complimentary shipping. All-in-all, they did a terrific job of keeping my trust and loyalty.

I purchased a pair of Northside Mens Burke 3.0 water shoes on April 1,2023. On June 5,2023 the back strap holder broke, leaving the shoes not wearable. I contacted Swim outlet to see what they could to remedy the isssue. The response was they could give me a10% discount on a new product.

Now I only wore the shoes 5 or 6 times over the course of two months. I surely would have expected them to last longer than two months. They basically look new except the back part that broke.

If you're in a rush this is definitely not the place to order from. Placed my order on the 17th my delivery date has changed not once but twice. FedEx "sure post" is a joke. Not even during peak season for shipping have I ever waited this long and I have no idea when my package will actually be delivered and at this point I just want my money back and to shop somewhere else.

I have been a loyal customer of Swim Outlet for years. Best prices, selection and the customer service is outstanding. They never question a return or a defect and act promptly to sort out the problem. The only recommendation would be when the send Fedex to request a delivery signature so tracking is easier. Don't bother shopping elsewhere they are the best! Well done Swim Outlet you are our go to supplier for all things aquatic!

I ordered a suit that was way too small despite my normal size 6 and I printed off their return label and sent it back using USPS. 6 weeks later they deny receiving it. Unfortunately I lost the tracking receipt which I've been told if I can give them tracking number they will gladly refund. Super shady. I know I put my return address on it and I checked it was sent to the correct address. Overall bad business. Beware.

Whatever you do, do not buy anything from this company! I bought a men's swim shirt recently and now my computer is inundated with lewd, suggestive womens's wear ads from 3 different companies! I returned the shirt and am working on removing their access to my computer.

Rash guard was too small, asked for and exchange. Should have just returned for refund, which would have been been free, but the exchange cost me another $10, and the shipping was slow the first time. Just placed the exchange order today so wondering when it will show up. Will all the shipping horror stories and the additional fees for the exchange, I will not be using them again.

They texted 3/8/2022 to say package here on 3/10/2022. On 3/12/2022 they text to say possible delivery 3/15/2022. Over promise and under deliver. I dislike them and haven't even tried the product yet.! Customer service had nothing to say but, "sorry".

I wanted to price match a pair of goggles and Joanna was very rude about it and her supervisor Mary was not very professional at all. I am done shopping here the last couple of orders where night mares.

Shipping is a joke, paid extra for 2 day shipping!
Should have been here Friday, well today is Saturday, no delivery! Guess Monday.
Customer service is nothing more than artificial intelligence.
If you call their recording tell you, leave name and number they will call you back, nope no call back.
But they do have cheap prices.

Wrong sizes, wrong colors and ABSOLUTELY no way to contact the company. No response from live chat, phone calls, text or emails. Customer service is way under par. I wouldn't recommend you spend a penny here.

I will never ever buy anything from this company again. They sent a damaged goal for the pool and say I can't return it. So unethical. Don't shop from them. Not to mention poor customer service. They lie and say they will call me
Back and need to get more details.

Ordered three pairs of shoes month ago. Never received despite tracking info which is useless. They keep complaining about their delivery service. Not my problem. Keep on blaming corona virus. VERY hard to reach by phone, bordering on impossible. Hmmmm. I wonder why? Because you people are THIEVES.

I ordered a swimming suit from SwimOutlet.com which stared to fade the first time I wore it for water aerobics. After the 6th one hour class, I examined it when dry and noticed the straps above water were the original color, with the suit that was in the water was very faded. I wanted a credit for another suit, but was told that I had already used, no deal. There was no warning that the suit should not be used in a pool and I cannot recall over my 70 years ever having a suit that faded so badly with short use.

I think the YMCA or my local pool must have sold them my email address, because I never order swimming products online (why would I? I'd never know if they fit), but I am a frequent swimmer. First red flag was that there's no way to unsubscribe from their emails. Second red flag is all these bad reviews. Yikes. Looks like I'll be deleting this email address and getting a new one... AGAIN.