SwissColony

Ordered BEFORE Christmas. Didn't receive anything til after. Everything came in separate boxes instead of it all being packed in one box. I HAD TO CALL THEM to see why I wasn't receiving all my order. NOT ONCE did they attempt to contact me to tell me what was going on. By ordering we also received free items of which we only got 1 free items and not both. When I called today to see where the last item was I was told that they ran out and now I won't get it at all. Again I CALLED THEM...not once did they make ANY attempts to notify me nor send something else in place of the item they supposedly ran out of. Looked on Catalog before this review and the item is on there for sale so I think it's a lie and will NEVER order from them again

7 orders to different addresses all placed on December 13th, 4 made it, 3 did not.
Swiss colony doesn't give 2 shots whether your stuff makes it or not. Customer service is a joke, and the rudeness of these people, including supervisors, floors me that you are still in business. Fed ex is the worst delivery company there is, and the 2 just keep blaming each other. Have ordered from here for years, but this year is the last. Don't waste your money on this company, it's clear from all these reviews that customer service is a thing of the past. Good riddance...

I unfortunately trusted this company to send gifts to my sister in Alaska and my grandchildren in northern Georgia. However, the system they have for sending products to different addresses did not work for me. Despite entering my relatives' addresses correctly, all the items were mistakenly sent to my address, leaving them without their gifts.

When I called customer service, they almost called me a liar. I explained that I had provided the correct addresses, but they didn't believe me. They eventually sent me a disappointing email apologizing for the mistake. Given the high cost of shipping, I was only refunded one dollar for the incorrect shipments. This situation is both regrettable and shameful, especially considering how they treat their customers.

I urge my friends to be cautious. There are many other reputable places online where you can buy these products and receive better customer service.

I ordered a mint torte and cookies. I live in HI. They charged me double postage and said item would be refrigerated. Items were not refrigerated and the torte was a blob and mushy! Had to get refund! They don't use dry ice or proper handling of pershiables.

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Loretta Wilkins
1 review
US
Rated 2 out of 5 stars
NOT HAPPY AT ALL
I ORDERED $214 WORTH OF PRODUCTS AND THEY WERE DELIVERED TOO EARLY. I ASKED FOR DELIVERY ON DECEMBER 20 BECAUSE I RUN A NONPROFIT ORGANIZATION AND KNEW I DIDN'T HAVE ROOM IN MY REFRIGERATOR TO STORE THEM. THEY WERE DELIVERED ON DECEMBER 13 AND STAYED IN MY BACK ROOM FOR 4 DAYS. SO THEY WEREN'T PUT IN THE REFRIGERATOR RIGHT AWAY. THE REASON I ASKED FOR A DATE WAS BECAUSE I KNEW I DIDN'T HAVE THE SPACE. YOU GUYS MESSED UP MY ORDER AND CHRISTMAS. I FEEL IT'S ONLY RIGHT TO BE ABLE TO REQUEST A NEW DELIVERY FREE OF CHARGE BECAUSE I CAN'T GIVE OUT THE ITEMS NOW. NO I DIDN'T OPEN THE BOXES. IT SAYS REFRIGERATOR AS SOON AS I GET IT. YOUR MESSAGE.

We spent $118 on our order and received it. Everything we got was barley enough to give to half of the family, everyone was only able to have three bagel crisps per type.

Ordered Oct 31, supposed to be here Nov 4, still not arrived. I will Never pay the shipping on this. Blah blah blah blah blah blah blah blah blah

In Dec. 2023 I placed an order totaling <$125 and paid with my CC. 2 days later they had added a bogus charge to my CC which they credited upon my call to them. Now they say I owe them for the bogus charge which I refused and they have turned it over to a debt collection company which I will fight. DISHONEST CUSTOMER SERVICE & COMPANY.