• SwissKnifeShop

SwissKnifeShop

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Overview

SwissKnifeShop has a rating of 4.8 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SwissKnifeShop most frequently mention customer service, quick delivery, and timely manner. SwissKnifeShop ranks 3rd among Knives sites.

  • Service
    8
  • Value
    8
  • Shipping
    8
  • Returns
    3
  • Quality
    7
28
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How would you rate SwissKnifeShop?
Top Positive Review

“Dependable”

B S.
8/31/20

Swiss knife shop has everything for the Swiss Army knife enthusiast. Large selection, shipping options, and new genuine products. Unlike Amazon, you won't get knock offs or lose your shipment. I am very satisfied with my purchase.

Top Critical Review

“Late”

Frank W.
2/26/21

Ordered in late December, but only arrived this week. Still waiting on part of the order. I wanted to keep them in business, but I will think about ordering from a different vendor next time. Why do I need to write at least fifty words? Seems excessive.

Reviews (170)

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customer service (18)
Thumbnail of user heidiw74
Missouri
1 review
0 helpful votes
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August 17th, 2019

SwissKnifeShop has a wonderful selection. I was able to replace the two knives that I use for work that I lost while traveling. I also added a limited edition moon landing knife. I'm very happy with this shopping experience.

Thumbnail of user marcl116
New York
1 review
0 helpful votes
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July 13th, 2019

I've been a customer for years. Those small pocket knives with all the specialized designs make great gifts. For example, I've just given the Wild Horses one to a woman who runs a horse sanctuary and, previously, i've given the cat paws one to my daughter who is a vet. And I have various models of the larger Swiss army knives for myself, including one of those huge ones that is really too big to carry around very often...

Thumbnail of user elmere8
New York
2 reviews
0 helpful votes
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March 13th, 2019

Excellent customer service.
Shoutout to Tracy, the customer service specialist who diligently helped in placing my full name engraved. Even though it's not available or will not fit on the website form for engraving.

Thumbnail of user markn282
California
2 reviews
0 helpful votes
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March 29th, 2019

When you are selling something that sells itself; it is easy to do a good job. I have been dealing with SwissKnifeshop for years and they have come through for me every time. I have my swiss army knife in my pocket all the time, it is a very useful tool.

Thumbnail of user barryr98
Arkansas
1 review
0 helpful votes
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August 13th, 2019

There are many vendors who tout original replacement accessories for Victorinox Swiss Army Knives. The piece I ordered was as original as possible.
One word of advice, vendors should always include measurements and a close up of the cap of the accessory. Reason being, if the item sits on the curve of the knife body it has a unique fitted cap; as opposed to the straight line.of larger body knives.

Thumbnail of user dougm438
Texas
1 review
0 helpful votes
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April 8th, 2020

I appreciate the service at this time. Bought 3 knives for my grandkids. I had mine over 40 yrs. A gift from my dad. (till disney took it away) But the quality seems every bit as good and delivery was quick. This is a very convenient knife to have in a shaving kit when traveling.

Thumbnail of user steveh890
Illinois
1 review
0 helpful votes
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June 16th, 2019

Ordered the Leatherman Surge for my son's 27th birthday. Got his name & phone # engraved on it (long name, used both sides). He is beyond thrilled, and will use this outstanding tool long beyond its 25 year warranty.

The SwissKnifeShop was super easy to work with, outstanding follow-up and communications!

Thumbnail of user loisd69
New York
1 review
0 helpful votes
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October 26th, 2020

Great customer service from Swiss Knife Shop! When one of the items I had ordered was out of stock till a few days later, a rep called me and asked if I wanted them to ship the other items first, or wait till everything was ready to ship. This personal service is unusual these days.

We love the Victorinox serrated knives, and our new Wusthof paring knife. Items come quickly. I'm happy to give them by business instead of the giant online stores that you can't even call when there's a problem or question.

Thumbnail of user jeanr139
Texas
1 review
0 helpful votes
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May 10th, 2019

I ordered 96 pink knives for a women's golf tournament. A few were back ordered so I contacted customer service. They rushed the order to me just in time! We gave out several tee prizes but the knives were the number one hit! Thank you so much!

Thumbnail of user andyl358
Oklahoma
1 review
0 helpful votes
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June 22nd, 2020

I have been shopping with the Swiss Knife Shop for many years. Very friendly service. If you have a question, they are fast to respond, and address your concerns. There product line is extensive. I have bought old discontinued Wenger knifes to the newest limited edition Victorinox models, and every thing in between. They have great selection of pouches, parts and even Victorinox books. Other brands I have purchased from Swiss Knife Shop are Leatherman, and Swiza. Prices are great, shipping is fast and packaged really well. Love the Swiss Knife Shop and there excellent service.
Andy L

Thumbnail of user billa252
Indiana
1 review
0 helpful votes
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January 18th, 2020

I purchased a fine knife set with block for my wife for Christmas. Soon after I began shopping for knives to add to the block, The brand I had selected were quite pricey but I found a "must have" size on the SwissKnifeShop website.
Upon ordering the knife the entire process was very sophisticated and satisfying: Confirmation email, shipping email, tracking number and so forth.The knife arrived in a timely manner, well packaged and ready to use.
I am very pleased to do business with SwissKnifeShop!

Thumbnail of user robertp808
New York
1 review
0 helpful votes
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January 29th, 2019

I was asked, with not much lead time, to take my nephew on a cub scout trip for the weekend. He didn't have his own knife so I bought him one from SwissKnife Shop but had less than a week to get it. In the comments for the order I had asked that whatever they could do to speed up the order would be greatly appreciated. Both the knife and case were to be engraved and they were able to ship it out in one day, so thanks to them for providing such great customer service! He loves the knife and will have something from his childhood that he can keep and pass down to his kids one day.

Thumbnail of user robinw230
California
2 reviews
0 helpful votes
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January 6th, 2020

I wish you could have seen my grandson's face when he open his present from his grandparents and saw he had finally gotten a leatherman wave with his name engraved on it. It was a site to see... We are a leatherman wave family. All three of our son's have one, and of course Grandpa! So of course our grandson was wanting one. They are a quality knife that with proper care will last a life time. Also we like that they are a company in the USA and the shipping was timely. Thank you keep up the quality work.

Thumbnail of user mikef834
Nebraska
1 review
0 helpful votes
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April 1st, 2020

Delivery was on time. And like always the product works great. The climber knife is my favorite knife and has all the extras I need. Not a day goes by that I do not use this knife. Additionally, I have ordered in the past from Swiss Knife and have never been disappointed in the timeliness of delivery or the product. Will be ordering again in the next few days for cutlery. Great job! Great experience!

Thumbnail of user kevinf804
New York
1 review
0 helpful votes
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September 17th, 2020

I ordered replacement bits for my cyber-knife as i dropped a couple and was not able to find them. The prices from SwissKnife were better than Amazon and other sites. I highly recommend SwissKnife shop.

Thumbnail of user jeana189
Wisconsin
1 review
0 helpful votes
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September 8th, 2019

The wooden handles of the knives were beautiful and were comfortable to hold. Opened and closed with ease. I cant wait to order duplicates so I can carry one set and put one in my personal collection. A job well done!

Thumbnail of user richardf364
Texas
1 review
0 helpful votes
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July 14th, 2019

I have carried a Rambler for many years and I have bought a lot of them to share with others. I use to get them in different colors and metal custom inlays for advertisements.
I would like to find a source for metal inlays and a verity of colors.

Thumbnail of user paulk600
Illinois
1 review
0 helpful votes
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March 21st, 2019

Thank you for the quality products that you sell and for caring enough to call me and let me know that my knife would not fit inside the Holster I chose. That kind of customer service is unusual these days.

Thumbnail of user pamelac484
Tennessee
1 review
0 helpful votes
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July 11th, 2020

I love Swiss Army Knives. My flamingo one is awesome! I have bought several with different patterns. I also like to give them as gifts. The Swiss Knife Shop is a great place to order from, I always receive my purchase in a timely manner. The are a great company!

Thumbnail of user stephend451
Maryland
1 review
0 helpful votes
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April 19th, 2020

I have purchased many knives from the shop. Each time, the experience was excellent. All screens were easy to navigate and I am not an expert at computer stuff. I was able to find exactly what I wanted at an excellent price! I will return again and again to purchase more for me and as gifts.

Tip for consumers:
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Products used:
knifes

Service
Value
Shipping
Quality
Thumbnail of user pamelac369
Missouri
1 review
0 helpful votes
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February 23rd, 2020

Received all the knives I ordered and was informed in advance that one knife was on backorder. I was asked if I wanted a partial or to delay entire shipment. Great Communication and the B/O knife came a few days later. This was not my first order, love doing business with this company! Great customer service!

Thumbnail of user tammyh429
Maryland
1 review
0 helpful votes
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October 22nd, 2020

This is the best peeler I've ever had. I will order again! I've used it to peel potatoes, apples, and parmesan cheese for on salad. I've had a lot of peelers before I purchased this one and none compares to this one. It's a great buy.

Thumbnail of user rong282
California
1 review
0 helpful votes
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December 17th, 2019

My wife and I had both lost the tweezers from our SwissCards and tried to find replacements online. With three different sizes available, we were having a hard time ensuring we were buying the right ones online. SwissKnifeShop's site was very explicit in describing which tweezers fit which knife models, and was the only place we found that specifically mentioned the SwissCard. Shipping was lightning fast and we had zero problems throughout the entire process. Will definitely buy from them again if we need anything!

Thumbnail of user johnm4290
Texas
1 review
0 helpful votes
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February 4th, 2020

I've been a victorinox fan for years now (red handle) and that's all I have at home. I worked at Whole Foods for a few years and my department used these. The boning knife is the best one for all meats I promise ya. Best price for the quality!

Thumbnail of user kenc229
Arizona
1 review
0 helpful votes
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June 17th, 2019

I called just after placing my order on line to see if I could upgrade the shipping to guarantee that the Boy Scout knife would get to my grandson on his birthday. The customer service department, hand delivered my order to the Post Office before it closed to expedite the order to ensure that it would arrive in time.
It did!
Thank you.

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