• Tablecloths Factory

Tablecloths Factory

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Overview

Tablecloths Factory has a rating of 3.1 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Tablecloths Factory ranks 59th among Home Decor sites.

  • Service
    14
  • Value
    11
  • Shipping
    14
  • Returns
    7
  • Quality
    13
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
24
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How would you rate Tablecloths Factory?
Top Positive Review

“So pretty”

Lyn C.
5/19/24

Perfect for a bridal shower. The plastic plates were so pretty. We also purchased the gold cutlery along with matching napkins and cups. Everyone loved them! And the best part, i was able to use again the following weekend for my daughter's 30th birthday tea party. Saved me tons of money! Yay! Also want to mention the packing. I have not seen anything packed this well in along time. Nothing damaged. And a note inside with a follow up number if anything was wrong, broken or not as expected and a promise to make it right. Thats customer service!

Top Critical Review

“Return Policy A Ripoff”

Kim L.
5/2/24

Wish I'd seen these reviews before I ordered. Their stated "free return" policy is a joke. Return and pay exorbitant shipping costs, or get one percent of your total sale for store credit. Never again. I'll sell them on Marketplace for more than I'd get for their "free" returns. DON'T BUY HERE.

Reviews (105)

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tablecloths factory (53) table cloths (64) customer service (50)
Thumbnail of user shenequal2
Texas
1 review
1 helpful vote
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June 7th, 2022

I order last week today is 6/7 22 and they can't send until July 1 don't order from here! And while chatting they want to offer something totally different

Service
Shipping
Thumbnail of user debras811
Pennsylvania
2 reviews
0 helpful votes
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June 21st, 2020

I ordered the real touch calla lilies from Tablecloths Factory. Not only did they arrive very quickly, they arrived well packaged and in great shape. Neat fyi about real touch calla lilies. They are a little like the original Rubnermaid products. They bounce back into shape. If they arrive a little squished or get squished due to something you did, they are easy to reshape back to their original form. Just a little tidbit for you to know so you don't panic if something happens to your flowers. However, real touch calla lilies are photosensitive. They will yellow if exposed to too much sunlight, so try to keep them out of the sun as much as you can. I hope you order these. They are a great bargain. I highly recommend them and the company. God bless and stay safe!

Thumbnail of user hesterl3
Maine
2 reviews
0 helpful votes
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January 21st, 2020

When I got my package one of my glitters was open. And yes all over the place. Wasn't to happy about that. But other then that everything else was AWESOME

Thumbnail of user staceyb164
Pennsylvania
1 review
0 helpful votes
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January 27th, 2020

It's a big bang for the bucks. Looks very expensive. I wish I had bought more and may still order more if I have time as the wedding is write around the corner.

Thumbnail of user angelaw562
Texas
1 review
0 helpful votes
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June 30th, 2020

I have never had a bad experience or have I ever been dissatisfied with my purchases. The items are always as advertised and always arrive in a timely manner.

Thumbnail of user sophiap37
California
1 review
0 helpful votes
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August 11th, 2019

I love it, my item looks stunning and the shipping is much faster than I thought. I put it on my dining table and it makes me cheerful everyday. Will buy from this store again

Thumbnail of user nicolec478
Florida
1 review
4 helpful votes
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January 16th, 2019

FRAUDULENT COMPANY! DO NOT BUY! - A very long story short, this company is a complete fraud. I ordered a large set of chandeliers from them and spent MONTHS going back and forth over whether or not they were available, discontinued or shipped. All the while, my card was charged for the purchase. I made an attempt to exchange and items were also 'back ordered' after purchase. I never recieved any communication regarding items not being shipped, out of stock or disconitnued. I was forced to reach out to them via chat as you cannot speak to them over the phone numerous times. It is four months later and I still do not have a refund from them! Every step of the way they have made promises they could not keep. I keep records of all chats with them and am forced to use theme very time I communicate with them because they deny everything. This has gone on for so long that the card I used to purchase expired and I switched accounts. They were supposed to mail a check, but now are saying that they refunded the money to the closed account which my bank has no record of. They will not issue the refund now unless I provide bank statements of the closed account which is impossible because it's closed. This has been four months of nothing but lies. I have spent HOURS chatting with them over the past four months trying to straighten out orders and refunds. It has been a total nightmare. Save yourself the headache! My review is common if you do the research, which I did not before purchase. This company also goes by efavormart and Yaya!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lauraw39
Canada
5 reviews
4 helpful votes
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May 24th, 2015

I didn't realize this was the same company as Ya Ya Creations and Efavormart until I got my paid invoice after ordering so was nervous about my organza overlays actually arriving. Within 10 days I got 3 out of the 7 I ordered and contacted the company via the "chat" system on their website. It took about 30 minutes to convince the customer service person that I really didn't receive all of my order and within 7 days they shipped it out. I was extremely relieved. I did however initially order the wrong size and had them returned with my new order invoice to get a full refund and will let you know if that refund is not forthcoming. I expect it in about 4-6 weeks.

The quality was pretty much exactly what I saw on their website. I ordered the 85" chocolate swirl organza overlays. It wasn't super high quality as the satin edges weren't doubled up on both sides, which is fine my purposes anyway, and the swirling organza was really beautiful. I would definitely order from them again.

Refund Update:
I wanted everyone to know that I did receive my full refund within 4 weeks of sending back the incorrect size I ordered. My mistake and they still refunded my money. Although I did have to send them the order of the correct sized cloths in order to not have a large restocking fee charged. But all in all, I am very pleased.

Thumbnail of user jillianp6
New Hampshire
1 review
4 helpful votes
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September 9th, 2017

I ordered about 35 table clothes for my wedding a couple months ago. When I first received the boxes I opened one to check them out (there were 3 boxes), the color was perfect & everything seemed good. Last night I went to open all the boxes to iron them, since my wedding is in one week. One of the boxes was full of COMPLETELY DIFFERENT COLOR table clothes. Of course I got right on live chat with customer service (since they do not have a phone number) and was told since my order was placed over 3 weeks ago they will not do anything but give me 10% off my next order to get the correct color. I have 17 WRONG COLOR table clothes and all they can do is give me 10%, no refund, no exchange, NOTHING to help. HORRIBLE COMPANY & HORRIBLE CUSTOMER SERIVE!

Thumbnail of user marial991
New York
1 review
0 helpful votes
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June 10th, 2020

It was done professionally and was received at a timely manner. I had ordered from other sites and was taking forever so I was impressed by their due diligence.

Thumbnail of user nigeriap
Ohio
2 reviews
0 helpful votes
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August 20th, 2019

The looked really nice on but they are very thin.
I would buy these again for other events!
Yes I recommend this purchase

Thumbnail of user tinah250
California
1 review
0 helpful votes
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October 7th, 2019

The items I ordered were delivered in a timely manner and was exactly what I wanted. I'm very pleased with this company.

Thumbnail of user charlottec511
South Carolina
1 review
0 helpful votes
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September 24th, 2022

It was just what I order I'm using it at a wedding its very sturdy and beautiful you want be disappointed

Thumbnail of user karens1858
Oklahoma
2 reviews
0 helpful votes
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September 17th, 2020

Perfect fit for our 60" round tables at our church. We use different colors to decorate the white tablecloths.

Thumbnail of user shelias37
California
1 review
0 helpful votes
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May 17th, 2020

Very nice cannot wait to use for my up coming birthday will be ordering more very soon great company

Thumbnail of user valentinac41
Tennessee
1 review
0 helpful votes
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April 3rd, 2021

I ordered some face mask 8 days ago and never received them I have been tracking them since they left the company no package or refund

Tip for consumers:
Shipping takes forever

Products used:
Face mask

Service
Shipping
Returns
Quality
Thumbnail of user tinat161
Washington
1 review
0 helpful votes
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August 27th, 2019

The tablecloths that I ordered for my wedding were perfect. They were stores, well made & very affordable

Thumbnail of user bevp39
Ohio
1 review
0 helpful votes
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April 27th, 2022

I hosted a baby shower and then all linen with the satin Runners and sashes. Great quality, beautiful material and exact color!

Products used:
Sashes and table runners

Service
Value
Shipping
Quality
Thumbnail of user dionned9
Michigan
2 reviews
0 helpful votes
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November 5th, 2019

I did a wedding and they were the perfect decor to bring out the floral theme they looked better than my silver glitter trees

Thumbnail of user jjy5
Florida
1 review
3 helpful votes
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February 26th, 2018

Wish I had researched more before placing order. Further research revealed "F" rating by Better Business Bureau. I witnessed every reason why firsthand. I placed order on February 14th. I paid extra for "expedited" shipping so I would receive order by Feb 22nd. This would allow plenty of time before my event on Feb. 25th. They did not send out order until Feb 19th and sent it "ground" despite the fact I paid "expedited" rates. As soon as I received and checked tracking information from UPS, it stated an estimated arrival date of Feb 26th, which would be AFTER my event. I contacted them on Feb 21st, 22nd and 23rd letting them know it would not arrive in time. There was still time for them to send out another express order, but they refused to do anything at all. They kept insisting it would arrive by friday, Feb 23rd, despite the information being provided by UPS to the contrary. They said it was on its way and out of their hands. Order did not arrive until Feb 26th, after my event, as estimated by UPS from the very beginning. So I ended up having to rush and pay escalated prices to rent and buy the necessary linens for my event. Their customer service representatives were callus, unresponsive and completely unsympathetic or helpful. It was obvious this situation occurs on a regular basis and the company policy is to deflect and deny any responsibility.

Thumbnail of user kimberlyi590
North Carolina
0 reviews
0 helpful votes
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June 27th, 2022

These flowers were perfect for my event. They were the size that I needed. I sprayed them with gold paint.

Products used:
Flower balls

Service
Value
Shipping
Quality
Thumbnail of user odiliaw
Louisiana
1 review
0 helpful votes
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February 9th, 2020

Beautiful! Arrived early. I'm very happy with my purchase. I am helping with a birthday party and plan to purchase the matching tablecloth.

Thumbnail of user selissap
Georgia
1 review
0 helpful votes
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November 11th, 2019

I'm very satisfy with my table cloths. I can't wait for my first cancer ball. I'm very excited and thank you Tablecloth Factory for helping me.

Thumbnail of user judithp99
Washington
1 review
0 helpful votes
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September 22nd, 2019

I love to shop here! They have so much to choose from and great prices. Delivery is always fast and accurate. 0

Thumbnail of user sharonj376
Maryland
1 review
0 helpful votes
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July 20th, 2020

My flowers made a beautiful centerpieces my decor ready made me happy will be getting more and the gems set it off

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About the business

Tablecloths Factory specializes in tablecloths, skirts, and runners for every occasion and aesthetic need. Their product range includes round table cloths, chair covers, satin sashes and fabric bolts. The website includes a tablecloth size chart to assist customers in finding the right size for their need. There is currently offering 20% off all store items. The company manufactures their products in China and has a distribution warehouse in southern California.

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