TackleDirect

Orderd 3 item's. On delivery only 2 arrived. Called Tackle Direct and they stated one Item was backordered. Approximately a week later received the backordered item.
Just would have appreciated if they let me know the item was backordered.
Company should contact customer instead of customer having to contact company on the whereabouts of a paid for item.

Great customer service. I recieved a 200 dollar reel by mistake in place of 25 dollar lures. I called and the exchange was made andcshipped to another address before a sceduled trip. Keep up the great work.

My dissatisfaction was related to a previous order I tried several times through email to contact customer service and finally two months later someone wrote me that they had canceled my order I hope I got my money back

I am extremely impressed with both the quality of customer service an the timing of the delivery. My impression of tackle direct has not changed since my last few purchases, nor do I think it will. Overall, I am extremely impressed and pleased with my product and purchasing it from tackledirect. Definetly will shop here again!

I would like to say thank you for the great care you all took in shipping my rod order! Strong shipping tube. I've ordered from some of your competitors in the past and they're shipping was very scarry to say the least. Thank you again1

1 month before getting 1 rod is pretty bad. Shipping is pathetic when you order 1 rod on the 3rd of the month and do not get it until the 30th, that's not very good I would say... but as for as the rod goes its super...

I didn't open the "Tube" that the rod was shipped in until almost 6 weeks after I received it, when I did open it,I found that 6" of the rod tip was broken off. Since i was past the 30 day to return it,I didnt bother calling about it.

Overall I'm happy with my shopping experience and the products that I purchased. The only issue was that I placed my order on Friday for Next Day shipping and did not receive it until Tuesday. I would have liked to receive my product sooner since I paid extra for Next Day shipping.

Disappointing you didn't have much of my order in stock...I wouldn't have ordered what I did if I would have known how long it would take to get it. I received most of it long after it was needed. Hopefully due to Covid. But I have no way of knowing so I'm not confident in ordering in the future.