TackleDirect has a rating of 4.4 stars from 5,705 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TackleDirect most frequently mention good prices, customer service and fast delivery. TackleDirect ranks 69th among Fishing sites.
I bought a Loomis rod. I have emailed tackle direct twice and no one's getting back to me. I would like to return this rod back and get the rod I was expecting. If someone does not get back to me I'm calling Loomis corporate. I'm so disappointed in the customer service.
I was surprised to find exactly the fishing line I was looking for. I had checked several sites before I found this one. Most of them had only 150yd. Spools of the wrong diameter line for my purposes.
When my wife first placed the order. She had inputted it wrong, so I sent numerous emails to the service web site with no response. I had to reach out to the Avet Reel Rep to make contact finally the Tackle Direct for a response. Receive the first order incorrect, so it was rejected. Finally made contact with Tackle Direct and the order was fixed and resent. Received correct order. Thanks
Ordered momoi hicatch monofilament fishing line because of all the good reviews I had read. Don't know whether I received a bad spool, but the line was really weak and I had several break offs while using it. Not the most expensive line, but not the cheapest either. I expected more from the product.
I ordered board shorts,I tried to change the size before they shipped and was told it wasn't possible. I was told I would have to send them back in order to exchange the size. Again I contacted the store before the order had shipped.
Order # *******. Placed order and never received it. I saw the money was already taken from my PayPal account. When I called about it I was told that the product was not available. Why did I have to call to have the money refunded? Why wasn't it automatically done? Pretty disappointed.
Dear Sirs,
The Seigler reel I received had a mechanical issue with the drag and drag lever. It was stuck in the free spool position and yet the spool would turn when the reel handle was turned. It was though there was some drag in free spool. The drag lever was frozen and could not be moved. Also learned someone else had a similar problem on the net. This particular reel came without any written material at all. It was as though the Seigler was just tossed (with a very nice bag) in a box and sent on its merry way. On the positive side the Seigler is beautiful in appearance! I am planning a ( read as expensive) charter. And felt even if the reel was repaired, I would not be able to (fully) trust it on this particular trip. I requested TackleDirect to grant an in store credit and returned the item. The request was granted.
I have 2 items on backorder. I received an automated response to check on whether I had received my order but the only response choice I had was to say yes I have received my order which lead me to this survey. So I am wondering what will happen to my B/O hooks at this point?
I thing the continue shopping button at the cart need some changes after I click it I can't change the color of the living room looking that I have to push back twice to get back at that page but other than that loved it we'll just see how fast it gets hear
I ordered 2 Daiwa Lexa HD reels. 1 HS-P and 1 XS-P. The box for the XS-P was very heavily damaged. I am very picky about my reel boxes as I keep them all for every reel i ever buy. The reel inside was not damaged in anyway but the box is beat up. Wish I had a new one. I tried calling the store to see if I could get a different one, got put in the cue to receive a call back but never got a call back so I gave up. Look, I love Tackle Direct but trying to get them on the phone is next to impossible. Guys, please pick up the phone!
Answer: Yes, other companies I have used for online purchases are much better with communications and customer service.