TackleDirect

Timely service, courteous and informative representatives who help you with your needed products. A large selection of fishing equipment to choose from with fair process.

Originally gave one star, am upgrading to 3 stars based on finally getting my items but really poor customer service. I originally placed a simple order, 4 fishing tackle items, nothing online to indicate any weren't in stock. After 2 weeks, I received half the order, but the rest showed back ordered. All items are available locally, should have just bought over the counter. Received no response from their customer service after two tries, spent over an hour on hold waiting for someone to pick up the phone on their call line, and sent multiple emails asking where my remaining order is sitting, no response. Am glad this was a relatively small order. Was set to order a bunch more till I started reading their reviews. Common thread was poor customer service. I finally received my trailing items, but weeks after ordering. Maybe Tackle Direct isn't staffed appropriately to handle problems, however this is something they need to remedy. Will do my future shopping from a supplier like Cabelas or Bass Pro with a more established customer service base. Not worth the aggravation to save a buck or two.