Talabat

5 orders got cancelled and never refunded, they cancel the order and keep the money forever, I made 1000 complaints and no actions has been made, this is the biggest scam delivery app

I was charged and item was missing. Now they took the amount and dont return it. Please dont add ur card. The service is horrible and its over price because of their scams of stealing money.

The WORST APP EVER! I'm very disappointed in this app and the customer service
I don't recommend anyone to ever use this app
A huge waste of time and money as well
Very poor unprofessional staff and drivers
This chat feature in their app is useless and all the staff are under qualified and very rude
Also there is absolutely no connection between the drivers and the restaurants
It's far better to choose calling the restaurant directly than to choose this app
I even recommend banning this app from Egypt

They dont even deserve one, I ordered today and there was a driver from talabat who should deliver the food, he came with no bill and took 10% more than the exact amount plus I found that 1 item is missing after complaining and calling many time the very very pooor call center with lazy and poor supervisor they promised he will come and apologize and return the amount he was taking by force as tips and the cost of the missing amount, and guess what notttthing happened he never showed up, can u all believe it they couldnt control their driver from stealing from people and his bad attitude and they completely did nothing.
I really hope that the CEO Abdulhamid Al Omar know that is poor unprofessional stuff no with customers and try to solve it before its too late, I will for sure remove any payment credit card details before closing the account as its not safe at all to deal with those people

Very bad experience we had poisoning from the food and CSR team reply are same just a copy paste and the ticket resolved without doing nothin. Poor service CSR

Placed an order on Talabat app and after 1 hour the customer service team says we cannot deliver the food. Then why accept the order if can't deliver.

TALABAT SENT MY ORDER TO THE WRONG HOUSE 2 TIMES AND CUSTOMER SERVICE IS HORRIBLE NOBODY HELPS DID NOT EVEN GET A REFUND IM GONNA TELL EVERYONE NOT TO USE TALABAT ANYMORE. DISGUSTING DISGUSTING DISGUSTING HORRIBLE IF I CAN GIVE 0 STARS I CAN

One of my worst experiences. Had my food delivered in 2 parts one after 3 and the other after 4 hourS.kids went hungry and had to order in from somewhere else

I Order Today. I remember The Exact Time 2:30 And I Wait My Order Its Almost Got 3 hours And Never Got My Order. I Don't know What happen To the Delivery. Before I Order. Its Almost 30 mins. I Got My Order But the second Time I Order. 3 Hours $#*!ing Hours I Wait Coz I'm So $#*!ing Hungry. But still not Coming My Order. Also That Coordinator Maybe 4 Person that I Talk But they Did not Fix The Problem. Shame Also that Heads. That i Talk. Never Order This $#*!ing Company. Bad Service Period.

They charge me for item and they did not send me amd i ask refund they did not refund every day they said we sent ane nothing transfer in my bank account

Very bad service. Very long time delivery, missing order items, very poooor customer service. Delivery guy phone closed.no phone for complaining. Only poor chat available

The food arrived two hours late, i was out of the place and they charge me and refused to refund, adding to that the lack of professionalism of their customer service and the lack of respect.

Zomato was better than them in customer support and in there offers. They take alot from users from client and restaurants. It's better calling restaurant directly.
OVERPRICED

After numerous horrible experiences I cancelled my account - they are the middle man and an interference, much easier to call restaurants directly!

Now they keep sending me e-mails, I never subscribed to receive e-mails, I unsubscribed 3 times, cancelled my account, and they're still contacting me?!

I REGRET EVER JOINING!

Every time I am ordering food from talabat i got very cold food with a big delay
I don't know why they are not writing the correct waiting time
They have a very unprofessional customer service
I contacted them regarding my order delay
They said that they will give a gift 8 AED instead of the delay
And i told them that I don't want the 8 AED because it worth nothing since my order value is around 150 AED. And it will come cold
The customer service ignored me and added that 8 AED and he knows that I don't want them
So ignoring the customer decision is not a behavior of the customer service!
And at the end i got my food which was very cold after waiting around one and hours
( before ordering it was written it needs only 35 minutes)

And i gave them another chance but the same thing happened
Very poor application

Bok book grilled Worse restaurant ever- NOT RECOMMENDED- I ordered food and after 2hs of calling the restaurant- they said the food went to the wrong address and it will take one hour for the food to come. Very bad customer service - very disappointing

@Tomaso Rodriguez
Talabat App recently gave me a bad experience.

I used a talabt discount voucher to order KFC.

The order was received by KFC at full price without the discount applied.

When I called KFC, they denied the Talabt voucher, which put me in a bad position. What if I don't have cash to pay their delivery man?

Talabt apologized for the error and was trying to credit back the discount voucher I never used.

Instead of addressing my real issue of facing a bad situation, they were focusing on refunding my discount voucher.

Upon calling again, Talabat representative used an aggressive tone, which I did not like, and denied his colleague Ms. Doaa's offer.

My complaint was forced to be written here as well as online so a responsible person could respond.

While I have the right to request a refund, I would like to be compensated for the way the Talabat team handled my issue and initially put me in such a position.

It's not nice to harass the customers if there is a communication gap between Talabat and the restaurant.
Now they blocked my *******@Tomaso Rodriguez
Order# *******

They charge you a PRO fee and that too for extremely limited restaurants and on top of it, you have to buy a minimum of 30-40dhs worth of food to ACTIVATE the Pro status on each of these limited restaurants! If you don't do that, you pay for delivery, you pay their service fee and you pay their small order fee, all this when youre already a PRO member. What!

I have make a order for 97 Egyptian pounds 15 minutes later they call me and tell me that the price are wrong and I have to pay 111 Egyptian pounds I say oke 3 minutes later they call again and say it was wrong again and I have to pay 124 Egy pounds it's not my fault and I didn't get my order in the end so stupid never order there again.

I sent the following via the Talabat feedback page. I ordered from a restaurant and this was the result. Based in Doha.

'I ordered a delivery at 3:57pm and by 6:10pm it had still not arrived. I contacted one of your Live Chat Agents called Ram for his help and he provided me with horrendous customer service. Apparently, it was not the restaurant's fault that they had not knocked on my door or rang my bell to deliver my food.
He seemed to think that I would automatically know that the restaurant would ring me, although with my previous experience this is not the case.
I am extremely disappointed with the level of customer service provided. It was and is atrocious.
I think that A LOT of customer service training is needed for your Live Chat Agents if they are all similar to Ram.
I am a Live Chat Agent for Vodafone UK with a 98% success rate. The way I was spoken to via chat was unbelievably bad and would be grounds for dismissal if I were to ever to treat a customer the way I have been.

I would strongly advise you to provided some customer service and satisfaction training ASAP for your Live Chat Agents as you will lose business VERY fast if this continues.'

If I could give you a rating of less than 1 I would.

Funds were withdrawn from my account several times or blocked 1JD, on the basis that they were unlockable and were not recovered or unblocked.
The bank was contacted and I was informed that the amount was withdrawn, and it is when creating an account on their APP 1JD for bank account check or something like that

An order was made through their app for an amount of approximately 5 or 6 JD, which is not the large amount, and i was informed through their app that the payment process failed, and the bank informed me that the withdrawal process was completed successfully, and I contacted them on 26.27.03.2023, and they informed me that yes, the amount was withdrawn for the amount.

The amount will be refunded within 5 to 7 working days, and until this moment, nothing has been refunded. Each time they just say we escalated.

Also, the prices on their app are much times higher than the prices of the restaurant or any shops, so I recommend using another application for orders.

I ordered several times and never correct ordering delivered. When you want to contact support there is simply no way of how to do it.

I have placed an order for Papa Murthy Pozza thru talabat.com and had the Worst service i ever had!

Talabat cancelled our order fiest time saying some sorr of item is not available! ( what item? We ordered pizza!) Egyptian guy feom customee "care" couldn't explain and asked us to place the order again.
Which we did.
And waited another hour.

After an hour i startes tracking the order ans saw that it was cancelled again!
NEVER use them, people who work there are useless!
Noone even wanted to take responsibility for it and kept on talking using "phone skripts"