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Talabat has a rating of 1.1 stars from 312 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Talabat most frequently mention customer service, live chat, and many times problems. Talabat ranks 335th among Restaurants sites.
By far the best in the GCC! They have quality restaurants and their app is amazing to use! The customer service staff is beyond supportive and very polite! Found in Kuwait, I honestly believe that Talabat.com is the best so far for Online Food Ordering.
I first ordered fast food the guy ate some of my food without my consent and guess what talabat said they dint care I recommend you don't use this. Another time I ordered carefour and they forgot to bring one item and guess what they got paid and dint even bring back the missing item and then they gave a refund I hate talabat I reccomend you don't talabat and when I was on talabat website they just banned me for no reason look at the picture of what it says.
Today was the last straw with talabat, I'll uninstall it for good. When you are working and you rely on talabat to deliver food to the office at a reasonable time (I would be okay with up to 2 hours when it comes to talabat) but after 3 hours of waiting, you decide to do the logical thing and contact the customer care which somehow manages to make the problem seem x100 times worse because a-it's so frustrating chatting with them cuz there's no customer care number, b- long waits, c-unsympathetic and uninterested and simply lies and seems to be trying to get it over with, d- so far with all the issues (so many) i had with the delivery they have never offered me a satisfying solution to my problem, the best you can get is a refund (after 2 days) or an apology and empty words. Day at work actually ruined with no lunch and headache accentuated, so today after contacting them after the 3 hour delay I was informed that the restaurant canceled the order based on MY request and all they offered me was a refund, in a most unsympathetic way. If I didnt contact them there was now way for me to know the order was canceled, it was showing delivered on my app
Last time using talabat.
On my past orders all the delivery comes with around 1 hours delay!
Before thw order it shows for example 20min takes for my food to be delivered but after placing order it takes 1hour and so!
It was not the first time facing problems with this app, but this time my patience has run out! I ordered 2 juices and 2 Manoushe which usually takes about 30minutes to deliver, the app was showing 45 minutes delivery time. After 2 hours and half of waiting, I tried contacting the restaurant, the number on talabat was wrong, then I tried contacting talabat on the helpchat, they made me wait for 30minutes until I was connected to someone to assist me, then after a long conversation they told me that my order is cancelled due to a technical issue, and they told me that my money will be given back to me as a talabat credit or voucher only with compensation of 10 dirhams lol 2 hours and half waiting for my order to ended up without my food and not even sending my money back to my card! Many times I received food late and cold, 2 times I had my order delivered to another address, and one time someone took my food from the talabat driver and they told me driver made a mistake! Lol but this time was the end of it. I made a complaint to dubai Consumer service center, and I've deleted this app. I'd rather pay extra than have this unprofessional service handling my food, I highly not recommend it, better call the restaurant directly. Peace.
One star is not enough!
So we are WAITING for our order and turns out that it's CANCELLED. No one informs me or CALLED me that they will cancel it. I contacted the live chat of Talabat to find out it's CANCELLED!
TALABAT SAID THE PROBLEM IS IN KFC. KFC SAID THE PROBLE< IS FROM THE TALABAT?
Woow! And what are you going to do to us, customers that are complaining? Tossing or passing to each other Talabat or KFC?
No one fixed this problem! NO one!
This is NOT THE 1st TIME Talabat!
WHAT A SERVICE!
Tip for consumers:
One star is not enough!
So we are WAITING for our order and turns out that it's CANCELLED. No one informs me or CALLED me that they will cancel it. I contacted the live chat of Talabat to find out it's CANCELLED!!
TALABAT SAID THE PROBLEM IS IN KFC. KFC SAID THE PROBLE< IS FROM THE TALABAT??
Woow!!!! And what are you going to do to us, customers that are complaining??? Tossing or passing to each other Talabat or KFC?????
No one fixed this problem! NO one!!
This is NOT THE 1st T
Products used:
One star is not enough!
So we are WAITING for our order and turns out that it's CANCELLED. No one informs me or CALLED me that they will cancel it. I contacted the live chat of Talabat to find out it's CANCELLED!!
TALABAT SAID THE PROBLEM IS IN KFC. KFC SAID THE PROBLE< IS FROM THE TALABAT??
Woow!!!! And what are you going to do to us, customers that are complaining??? Tossing or passing to each other Talabat or KFC?????
No one fixed this problem! NO one!!
This is NOT THE 1st TIME Talabat!!
WHAT A SERVICE!!
I make grocery order and some item missing I order again and pay fees delivery again and I add one item to reach amount of delivery I got order again missing same items and they take fees of delivery
Since the service hand over to Talabat the delivery time takes more and so many restusrant using their driver not talabat so why am using talabat I will use directly the resturant
We constantly where using Talabat for servicing. Lately there it just no service at all. Contacted them on Thursday ( which we are aware is a busy night at 6.46pm) Order to be delivered in one hour. After 45 min. The tracking serviced said it was delivered. Call the call centre which immediately apologies and said they would get back to us. Immediately offered a fee of QR20 for the inconvenience. Nothing happened. We contacted them again and similar. Apologies and they would get back to us. This is after 2 hrs. Contacted them again. Similar to previous response. We were then told that the specificic restaurant does not pick up there phone. After three hours we requested to talk to a manager. We had a call from a lady called Isa which again similar to all the other apologies and offer us another QR20 for the inconvenience. Again were told that the restaurant does not answer the phone. There are many similar restaurants available in the same area. We were then asked if they need to cancel the order. Never they offered to order it from another place. We cancelled it as most of the people went to sleep as now it was over 3.5 hours since we ordered. Please train the employes to look for options and not to apologies offer a fee and nothing else.
Appreciated your urgent comments
I placed my order 1 hour and a half ago, but the order has not been even picked by the driver!
The restaurant closes at 11pm and it is 11:44pm now!
11:44pm July 18th, 2021
I tried the Cantonese ramen bowl from Nom Yum restaurant and it was exquisite and delicious. I would definitely recommend it to others. The food was good and the presentation was pleasant as well.
My order is only 135 aed I make it COD I paid 208! And ask for customer chat telling me blah blah I called already to the restaurant it will be solved but it took time and I called the restaurant I ask if somebody from talabat called and they said no! In addition I had an order theu talabat mart but ther are missing items the rider didnt inform I paid whole bill clearly they are stealing money from their customers. People of UAE becareful PLEASE BECAREFUL WITH TALABAT THEY ARE SCAM!
To be honest, if there is a zero rate, I would have given that.
Very bed app. Such a liar staff and the restaurant as well
Try searching something and it'll give you NO RELEVANT RESULTS! ITS A RIDICULOUS PATHETIC ORDERING APP!
ZOMATO IS MUCH BETTER THAN THIS TRASH! ONE OF THE DUMBEST UNORGANISED APP EVER ENCOUNTERED
Products used:
Nothing
Dont use it, believe all that has been said, the app is a waste of space and time. Just Dont! Food will not get delivered,
Every day I order food from same restaurant and the answer food not available. Complained many no action. Will delete this app
The worst app you could possibly use. I can't even track my order after ordering as I guest. And no hotline neither.
They charged me three times and no one care at all this the worst service you can see in your life try many times to call with no response
I think you should hire a rider better than what you have... too lazy and knows nothing
So much disappointed
I always have problems with my order, always sending to wrong location. Very bad service. Will never use it again.
Pakistan guy from pharmacy delivery today very stupid and $#*!ing off silly come my home and fight with me
The worst service and rudest customer representatives. Thieves and liars. Talabat Egypt is even worse. Avoid at all cost.
Tip for consumers:
Avoid at all cost.
Products used:
Food
My order was cancelled in last moment and I had guest in my office they put me in a very bad situation and gave me a voucher of 30dh
Not everyone is in need of money
This is not acceptable
Order is either not received and they give u invalid inactive voucher or your order comes with missing items.
It's a waste of time and money.
They cancelled my order so many time also when I contacted them they lied, they told that I did not pick up my phone, they push people to register on talabat PRO by cancelling their orders
Confirmed order and rider said on the way! Cancelled order after waiting for an 1hr. Money sent back to account and gave 30 voucher!? Ridiculous
Most of the time I am receiving my food late and sometimes cold, now I am waiting for more than one hour for my order which suppose I will receive it from Pizza Hut in 45 minutes
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Quick Facts About Talabat.com * More than 1900 restaurants from various cuisines * Exceeded 15 million orders till date Our family of registered members is over 800,000 users More than 2 million application downloads in iOS, Android and Windows...
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