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Talabat has a rating of 1.1 stars from 312 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Talabat most frequently mention customer service, live chat, and many times problems. Talabat ranks 335th among Restaurants sites.
By far the best in the GCC! They have quality restaurants and their app is amazing to use! The customer service staff is beyond supportive and very polite! Found in Kuwait, I honestly believe that Talabat.com is the best so far for Online Food Ordering.
I first ordered fast food the guy ate some of my food without my consent and guess what talabat said they dint care I recommend you don't use this. Another time I ordered carefour and they forgot to bring one item and guess what they got paid and dint even bring back the missing item and then they gave a refund I hate talabat I reccomend you don't talabat and when I was on talabat website they just banned me for no reason look at the picture of what it says.
Order was late, 1,30 hour after order has been placed driver calls asking me for the address even though it's there, clearly written on the app. He is telling me to call Talabat and change my address and I didn't understood what was going on. I've contacted Talabat through a chat(since you cannot actually call them) and after checking agent is saying there is a road closure and the driver can't come, it's to far. They said also someome from Talabat will call me in 7-10 minutes to resolve this(which later happened but after half an hour). There was no road closure as I checked every possible very accurate and always updated map.
Second chat with them, they connected me to the restaurant from which we ordered the food, who was saying that the driver is not assigned yet (2 hours after an actual order placement), although the driver already called me half an hour earlier to ask me for the address. No sorry, no explanation, nothing, very rude and unprofessional as well.
After that I get a call from Talabat saying sorry and how driver had an accident and couldn't come.
4 different stories from 4 different persons. Spent 1,30 hour of my time at 1 in the morning trying to solve the mystery of my food, instead of them calling me on time(even if there are any problems) and notifying me about the order that I paid for and that as a consumer have the right to know. If I haven't started chat in the first place, probably I would wait for my food until the morning and still not get it. Super unprofessional, with bad attitude and giving totally unreliable and misleading information to the customers who are paying for their services. Deleted the app and I would not recommend it to anyone in this world.
I would like to share my experience with TALABAT.
On July 2022 I ordered food through talabat It take 4 hours and in that time the food has not arrived, the worse thing i contacted talabat customer service and they sayinh nicely politely with alot of sugar coating that the food will be delivered soon, but here is interesting an agent name sufyan he said the food is should be around me because he has called the restaurant but when i call the restaurant they said they didnt recieve the order, in conclusion ALL THE CUSTOMER SERVICE DIDNT CHECK AT ALL. Such a poor customer service and pathetic, second thing there is lady who called and ask what I want, oh come on where is your face as customer service, after what you have done still asking what I want ridiculous and they gave me 7 QAR compensation AND they cancel my order LOL. Well I don't need the DUMB VOUCHER. PATHETIC CUSTOMER SERVICE
You steal my money & not refunding since two months you are wasting my time you thief people I never seen in my whole experience
Latency in delivering
They take money and don't deliver
Support team zero professionalism
Most of the delivery guys have zero experience
My latest experience with Talabat.com/Bahrain was very disappointing and unpleasant. I ordered from Texas Chicken and paid with my credit card which was a big mistake, when the order arrived the driver contacted me using talabat chat (in their app) he wrote one sentence, sir order is outside so I replied OK and I went to get my order but I didn't see the driver outside, I waited for 10 minutes and looked at my phone to my surprise the order was canceled, I contacted talabat customer service through the Live chat which was the only option to contact them and the agent apologized then he assured me that a refund will be issued within 30 minutes but I didn't receive any, the next day I contacted talabat again 4 more times but they changed thier story now they said because I didn't answer my phone the order was canceled and it is thier policy not to give me a refund, I tried to explain that no one called me on my phone, I just received one chat message but they keep lying and telling me that the driver called and the restaurant called but no one did, now they refuse to give me a refund.
Tip for consumers:
Always pay with cash and it's better if you use a different site/app.
Products used:
Food order
Thats the worst company in term of timing, professionalism, customer care, everything is bad in this company
Change all the staff! Not helpful at all. Just wait, wait and wait again. Promise for delivery but nothing.
Very Bad Service, no Quality Control on Order items, the Level of service is very low
I missed one item in Order and they mentioned it is not missed I'm sure it is missed.
Always the delivery say talabat sent to restaurant rong locution
Always food comes cold
Never order again
Talabat not a proper place to order food. Ordered food from chin chin at 9 now its 11 no news from their side. Very bad service.
Worst company. Waited 3 hours and 2 refunds in 1 night. Drivers are so unreliable. Will never be ordering again.
I order something at 8.30 pm, now it's 11.45 pm, they delivered wrong parcel and don't know where is our order..
Don't ever pay online the steel the money and never delivered. I have experienced it twice. Never order from this App.
So I was in the office and my friends orderd food from the same restaurant I ordered from and the delivery guy was the same guy who's going to give me my food but cz he's very smart he left my food down and brought my friends food and then went down to bring change for an an other order and didn't come till he was late for 30mins more and the costumer service was just lying and after he gave me my food the Pepsi was damage the bag for my food was damaged also from water and I sent him the picture after all that he said omg is there any happen to your food to make complaints I swear this is the last time and I'm deleting this app Careem and noon are more pro than them
Unprofessional, they made Waite for about 4 hours and then they cancelled my order. Don't deal with them. Very unprofessional
Worst app and customer service. Driver took my order and stopped picking up my phone. Received no help from support.
Order number *******
Pizza delivered late. A cold pizza.
Disappointed with delivery guys attitude.
I order a create URself salad，with 20% discount i paid 41 aed for healthy salad and the portion the taste was worst ever，worth 10aed or less
Would never use Talabat Go again. Order took 3 hours, and then came half missing and half destroyed. Customer service was unapologetic and unhelpful.
Horrible app. Will never use it again and don't recommend it to anyone. Delivery is so late and wrong!
Tip for consumers:
Don’t ever use talabat
Products used:
Food
Not good at all, they are not contacting if have complaints and will not talk about the issue. Pls respond and act accordingly.
Terrible service. Delivery over 1 hour. The order is cold and not the first time. In order not to ruin your day, I advise you to bypass this service
Nowadays it is taking too much time and also ordered things are missing! It is better to go by yourself to buy.
I am yet to order once and have my order delivered on time. A 30min order takes 60-70 minutes. And the customer service team are completely useless..
Talabat always cancel my order and they said it's not our problem its your problem and that's is very bad
Tip for consumers:
I don’t know
Products used:
Shoes
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Quick Facts About Talabat.com * More than 1900 restaurants from various cuisines * Exceeded 15 million orders till date Our family of registered members is over 800,000 users More than 2 million application downloads in iOS, Android and Windows...
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