Talabat

I had ordered super limo pizza from pizza hut along with 2.25ml Pepsi i paid separately paid for the Pepsi but I got delivered only 300ml Pepsi and I asked for a replacement or refund and the agent said now they cant do and they don't have stock to replace.

It's my first time to order from Talabat and would be my last.
I know my area DWC is quite far and very less options of restaurants which deliver here. When i checked Talabat, they showed they are delivering to DWC area, i was happy and excited, ordered from Shanghai Station and they immediately accepted the order and prepared the food. After 1 hour, i got a call confirming my location, 2nd call telling that the food is on its way and 3rd call telling they cannot deliver as it's very far and they will cancel the order.

Amazing right! Well i don't want to elaborate more but i've never been this disappointed to add that you're really hungry and craving for something.

If you don't want to experience the same, call the restaurant directly (good lesson for me too)

I ve placed an order then 40min later revived text order will be cancelled I called Talabat they say it restaurent who cancelled as driver called you but no answer however I didn't receive any call from anyone and why would it be cancelled without my permission! I ve called directly the restaurent this time they stated that Talabat canceled your order and they sent us a message!
When I called Talabat for solution they say it not us we can only refund so I was juggling in the middle within this poor service and would they canceled order after long period of time of waiting! And why you can't reorder it not my mistake it yours! The only solution is refund and do it all again that very unprofessional!

I have placed order of add 66 and amount was debited from my account. After half an hour I got call stating my order is cancelled and your money will reunfd in 7 days. What in case if have only 70 dhs and the same was debited but food was not delivered and refunds will happen after 7days who wii bear the hunger pethatic service. Poor management

I make orders from talabat I receive msg from my bank they took the money talabat from the application but when I contract the customer service they really bad and they didn't answer me …what they want they do really very bad experience with this application
They do this application to help the people not to make them angry soo bad really

I had countless experiences with riders not finding the address, stressing me on WhatsApp, ordering me to provide location, calling, or even marking the order as delivered when I was not.
Despite my numerous complains Not gibt changes, all is bla, bla, bla.

I don't experience similar problems with INSTASHOP, Kibsons or Carrefour.
Their riders are extremely professional, don't call or bother you on WhatsApp, just find the location and deliver.

Very bad service. This says a lot about the management!

I have been travelling all day and just arrived jn Dubai! I ordered food over two hours ago and nothing has arrived! The number does not go through and i am 16th in line on their live chat option! This is by far the WORST company i have ordered from! We a have 2yr old who is hungry and we are so angry! They have taken the money and there is no sign of the food! Please DO NOT order from this place! IT IS THE NOT WORTH IT!

This company is misleading and loath to resolve issues. It does not pay its drivers well nor does it address incorrect meal orders, rather they argue with you. Very, very poor service and App

If there was an option to rate them at minus 20,i would gladly do that. Hours of delay and programmed computer to reply $#*! on customer support chat.

Placed order at 14:07 delivered 15:33 VERY FAST SERVICE FOR THE ORDER WHICH THEIR SYSTEM GAVE ME 36 MINS FROM ORDER RECEIVING TILL DELIVERY, SUPERB SERVICES, EXCEPTIONAL DELIVERY CUZ THERE ARE NO COMPETITORS AND THEY HAVE THE MONOPOLY N ABOVE ALL -100 RATING I WILL GIVE

HATE HATE their costumes service. I didn't have problems with them for one year! And now they touch me :(( (( worth service ever! Better call direct to restaurant, than use this program...

The system is flawed. They have options to take away items you don't want on a burger. The burger comes with everything. You ask the customer support team why after requesting not to have these items in they say you didn't say.

I'm not stupid and clearly this is a tech fault. I looked at my emails to check the receipt and couldn't access my receipt I asked customer support to share the receipt they wouldn't do so.

95dhs down the drain.

Do not use this company

It's my 5th time with Talabat - I ordered my food before bed, ended up waiting more than 1.5hours (expected time was40-45mn) to then discover my order was never really made (even tho here it said order accepted and preparing and delivering soon), and when I complained they told me they have technical issues and can do nothing about it…. No compensation for my time or my food at all! The worst service ever in Dubai I am deleting the app and never ordering again-so DISSAPOINTED! This is literally a fraud company making up stuff!

For any one who wants to start a business. If you want it to be respectful and have loyal customers do the opposite of talabat because they are the worst

Its been more than 7 days, they deducted money from my account and haven't repaid and no customer service as well as no food.
Please don't trust them guys.

I don't need to explain. Just tell your customer if you cannot deliver don't ask for the staff for deliver it. I was shame with the staff who deliver my order to me just thru walking. Poor SERVICE TALABAT

More than 7 people came to the delivery, having come into the office they sorted out half of the chocolates for our customers! Without asking! Very bad service!

Most awful delivery service. Long waiting time and always cold food. Do not recommend it at all, if u have alternative delivery option - use any but not talabat.

Talabat is the worst food felivery srrvice in UAE, for the 3rd time my order is taking more than one hour to be delievered.

I had a chat with the customer service team, what they are doing every time is a refund of amount of money.

Anyone reading this review kindly as sincere advice order by Deliveroo or Zomato instead of Talabat!

Ordered food for iftar, initially promised to deliver in time for iftar, then kept delaying and finally saw the notice that order is cancelled!

Very poor service.

Actually Talabat is not reliable at all in food outlets on their app. They hide bad reviews and over rate my outlets. Do not be fooled by their reviews.

I order something from Talabat app, later on I checked the price of same item on company's website and found different pricing. It has happened with me before as well. To sum up, Talabat has changed the pricing of items on their app so they are selling items with increased pricing and also charging delivery charges. STOP ORDERING VIA TALABAT

I have ordered Dominoz Pizza form Talabat and i would like to say that the service of Talabat is beyond terrible.

The resturant calls me after one hour, after i have called talabat and complained of my late order, and mentioned that they did not understand my order and they will need another 45 mins to process the order.

The resturant blames it on Talabat and talabat blames it on the resturant. Not just that the service is quite inadequate, but they do not even take responsibility for their lack of service.

If you want your order experience to be atleast simple, avoid talabat and just call the resturant directly.