For years I have ordered the ballerina neck Pima Shirts until this last year, after more then 6-7 years they changed their cut on the shirt to accommodate the over weight women, it used to have an hour glass cut but since American's are getting heavier the cut is now straight and a bit longer to allow for no waist lines and fatter guts. Sad because I loved this shirt for years but wasted a lot of money with my usual order last year. Never again, sorry Talbots you lost another customer.

I have been a long term shopper at Talbots and the quality used to be worth the prices. However, there is a noticeable decline in the quality and garments I have purchased more recently do not launder well at all despite following the recommended laundry method in the garments. Some were in such poor condition after the first laundry that they can no longer be worn. Given the prices even on sale, this is inexcusable. Also, their return or exchange policy is within 60 days of purchase. Most companies have a longer time frame. I wanted to exchange several pairs of pants that wear never worn and still had the tags on them for smaller sizes but even though the same items were still carried, I was denied. I will no longer shop at Talbots!

What has happened to Talbots? The local store used to have such good customer service and it was my favorite women's clothing store, but since Talbots closed so many stores, there corporate customer service is terrible. Worst of all is their shipping and return policies. For 2 years they blamed their extremely long hold times on the pandemic. The quality of their clothes has also decreased. I would keep trying if only had free returns, but can't take the chance at $9. Shipping and handling fee to return.

Karon was exceptional as customer service goes. I had a great time trying on clothes for an upcoming vacation. I really appreciated het hands on and helped me pick out coordinating tops and bottoms
Thanks!

I have been shopping at Talbots for 25 years and have become very disenchanted with their style and quality of clothing. Their tops/shirts/blouses are boxy and the prints are very large and unflattering! Also, the t-shirts shrink horribly! I am a size 12 (M) and don't like real fitted clothes but would welcome seeing more tailored garments, as they had in the past. Talbots is now too expensive for the quality, outdated matronly styles and fit. Hope they return to the beautiful classy retail store they once were.

I ordered over £40.00 worth of clothing from this site on 2nd Dec 2022 and despite many emails back and forth and every excuse under the sun, I have never received my order. I have requested a full refund which they have confirmed I will receive but as yet I'm still waiting.

I had exhausted all efforts in finding appropriate clothes for a funeral I had to attend the following day. Just at closing I sneaked into Talbots Factory Store in Manchester, VT, where I was helped by Joyce. She had supreme people skills & knew the inventory well. Within 15 min. I walked out of the store completely set with a beautiful, versatile outfit that I can wear many times more. Joyce has, "the stuff," that all customer service reps should have. She was extremely patient, but professional at all times. I am very lucky to have found Joyce right in my time of need. She is a top-notch asset to Talbots, & deserves to be highly acknowledged! Because of Joyce, I will return to this store again & again. She is a 5-Star employee!