After waiting over a month for a jacket, I returned it and about a month later I noticed I didn't get a credit on my credit card. Emailed customer service and they said I had a credit of $140 to use at Talbots. They have had my money for over two months, never even sent an email they received and I have a credit to shop (which I do not want) and just let my money sit in its account and I have nothing. Wonder how much money they have in their account which doesn't belong to them and the customers never noticed. Never buy from them on line!

I am very disappointed with the quality of the crew neck sweaters that I have purchased. They pill and they lose their shape after only one washing. Several years ago the sweaters I purchased were a much better quality. I still have some of these sweaters and they have retained their appearance over several years.

I find shopping at Talbots really frustrating. The patterns and designs are just plain ugly. The prices are outrageous for the quality of goods. The shoes are rubber soled and they are asking over $100 full price. I bought a purse for $150 online and immediately returned it because I would be embarrassed to be seen with it. I don't foresee a change for the better as I have never seen a company return to quality after the fall from it.

Talbots does not provide the customers all the information about the shipments charges inside/ outside the US and expects the customers to have read the terms and conditions in their website already. The company does not value the loyal customers. The promotions and sale prices would end up with more than the regular prices.

The first rep today. I politely asked how he was, Andre told me he was doing terribly! I said I hoped his day got better, mine got worse, he transferred me to the wrong company that Comenity also owns. OH MY GOD! It is really bad when folks who are having a bad day are customer service reps but the person after him was WONDERFUL...she gets 5 stars

I had UPS SUCKS Beware of UPS as the shipper for any package from Talbots. I have had a package stuck in Canadian customs. UPS sent a snail mail notice of customs charges, then when I opened the notice on return from holiday I called to pay the customs charges, but was told that the package had been abandoned 30 days, and I would have to contact the shipper to get it delivered or to pay the customs charges. I did that, Tslbots had no interest in following up, the package is sitting in a UPS warehouse in Bracebridge and I can neither pay the customs fees or be reimbursed for the cost of the item. The package will be destroyed. Lesson learned, UPS is a terrible company to deal with. Talbots should switch delivery companies.

I have shopped at Talbots for over 20 years. Never again. I placed and order on line for unstuck merchandise 2 weeks ago. Have received a different totally bogus story from them every time I call looking for my order. For whatever reason my order stayed in Massachusetts at the same Fedex Warehouse for over a week. No explanation. When I called 3 days ago, I was told that the package was being transferred to USPS that day. 3 days later I called my post office, no handoff from Fedex. I called back today, got the snottiest supervisor in the history of customer service who told me that now my package is showing on a FEDEX truck, but still will not be delivered for several days. I had decided never to order on line again, now I have decided that I will simply not shop at Talbots ever. I work Internationally, so I spend about $8000 a year on clothing. You can bet that I will never spend another dollar at Talbots. They do not deserve anyone's business.

I called today to talk to someone about my account. Not one time in all of the options did they say speak to
An account person. Why can't they include in one of the options the ability to speak to someone. It was very frustrating. It really is a waste of the customer's time to have to get it across to someone that you want to speak to a service representative.