The Talbots credit card account siie is pretty terrible. Now it is unusable after a one week outage. Their required 2-step verification process is not sending our emails. It doesn't work. I have tried both telephone support numbers and they are 100% automated with no possibility of a human contact. It is very frustrating and I am inclined to cancel the account after 30+ years as a Talbits customer.
The problems all center around their, "Commenity Bank" which has provided poor service from the day it was adopted to run Talbots credit card. From what I can tell on line, it not even a real bank.

I purchased two items over one month ago. Was told due to Covid 19 warehouse was closed but now open and should be shipped shortly. One item came called customer service waited for over one hour and was disconnected. A day later at 8:30 AM called sales who was Able to track the item but noted now in CT but cannot tell me why. She said she would transfer me to customer service this was now 9:00AM. I waited for hours on hold and at 11:30
Was again disconnected. I have neen billed for this item. Unless you can purchase directly from their store do not waste your time and money.

Talbots located in Southlake - The clothes were great however customer service was not. One lady in the cashier was very condescending. When asked politely for another size she immediately said no without looking at the clothes. I saw another customer check out and she was so polite to her. She definitely looked down on us with THAT look in her eyes. She looked at us as if we weren't worthy or classy enough to buy their clothes. EXTREMELY UNACCEPTABLE. That lady was the only rude worker there. The others have decent customer service. I don't remember her name but she had glasses, was middle aged, had slightly gray/brown hair, and worked on Saturdays.

I'm thinking of sending the last 3 coupons I received for discounts on Talbots clothing to their Customer Service department. One was their annual birthday coupon. When I tell you that I have been a Talbots customer for over 20 years, and that I couldn't find ONE THING I wanted to buy you will understand my sadness at the demise of this formerly favorite store. I find myself going to my "vintage" Talbots clothing in my closet, still beautiful and in excellent condition. Wake up, Talbots! You're losing us all!

I returned a spring cardigan that developed a hole in the collar after two wearings. The salesperson was awful. She kept looking at the hole in the sweater. I guess she might have thought I did it. All I wanted was the same sweater without a hole in it. Actually, I have a friend who had the same issue with her cardigan. I bought the same sweater again because I like it but I do not appreciate the way I was treated. Then I was given a long lecture that I should not have the sweater dry cleaned. Really? My dry cleaners does not use chemicals. All of my clothes are either hand washed or dry cleaned. I expect better communication from Talbots.

I have been a customer at TALBOTS for 21 years my payment in March was misplaced. I called Comenity Bank to see what happened to my payment they had no idea I needed to go to my Bank where I have bill pay for them to find out what happened. In the mean time I had to make my payment of 31.69 again plus a late charge of 25.00 if not they were going to file it against my credit. I did not want that to happen so I paid. I sent them everything me and my bank had they would not except that, they wanted more I feel like they just stole my money.
I could not deal with them 5 months was long enough so I canceled my card. I told them to keep the money not worth it.

I placed an order on line and received e-mail confirming receipt of order. They informed the item was in stock in the iScardsdale, NY store and they would be sending another e-mail to let me know when it was ready to be picked-up. Never received an e-mail. Called the store several times but nobody answer.
Called the number in the back of my talbots card and I was told they were placing a new order that I should be receiving by July 11th. I called again today and I was told
"sorry is no longer available". They should have told me from the beginning and that would save me a lot of time that I could use to look for a similar item at another company.
That shows how much consideration they have for their clients! No more talbots!...