Very upsetting experience. I am based in Canada and when I signed in for the Talbot membership in one of the Canadian Talbots store, I started getting a newsletter advising me of sales. I ordered a $50 dress online and paid another $15 for shipping... only to then have an additional $19 in "custom fees" to FedEx given that the item was shipped out of the US (something that was never mentioned to me). So a total of $84 for a denim dress! FedEx kept changing the delivery date and location moreover. And when I called the Talbots Customer Service, they could not do anything (not even provide me with a voucher) except a refund if I was to return the dress. I will never purchase anything from Talbots ever

I have shopped at Talbots's for years and have spent a decent amount of money there over the years, including this year. The sales associates are plain rude when you are making returns though. Today I went in the Dewitt, NY store and when the sales associate saw I had a return, she did not saw hello, had a dirty look on her face, and did not talk to me the entire time or make eye contact. Their all happy and helpful when you're buying something but rude and unprofessional when returns are made.

I placed an order with Talbots and returned two items that did not fit properly and I returned them within the return time frame in their return policy. They told me they were not returned in time and gave a store credit for $120 less than I had paid. Not only that, but I sent back another order for $78 and they returned only $60 explaining that they charged me $18 for return postage. For a envelope containing a thin cashmere sweater? There is no way postage cost $18 for a package weighing less than a pound and my return to them was in my home state so they ripped me off for postage, too. While it used to be that you could find quality in Talbots, the quality of their clothes now is terrible - lightweight cashmere you can see through, scratchy synthetics, old styles that are not trendy, shoes with a ridiculous mark up that you can find on Amazon or Zappo for less. I will claim my store credit then I'm done with them after 30 years of shopping there. Good riddance.

Products are wonderful. However, their service is only one star out of 5. One shoe I ordered runs so small I returned it, however, they never refunded or tracked this refund package. I liked the product quality so much, i went against my better judgment and ordered again. They send the wrong size and now I can not get ahold of anyone. Lost my business.