I bought $1000 plus worth of clothing this Spring. A summer sweater and a t shirt fell apart after one wearing... holes in the shoulder(not the seam, the fabric) on both and an additional hole right in front in the sweater. This happened on the first wash. I know how to do laundry, it was the fabric. I'm sure its recycled or something as there are tears in the weave of the knit. I have one linen sweater and another tshirt with the scalloped neck that I am afraid to wear. I also bought a pair of jeans and both pockets are now worn out completely on the seam of the pockets... both sides so not from putting a hand in the pocket. So Talbots has problems with their fabric supply. Have shopped their since 1990...$4000/year, now will not again.

I was a bit disappointed by the color options for apparel in the recent fall catalog I received in the mail.
I've been a Talbots customer for many years.decades. I am a size 2, fair skinned with blond/gray hair. Talbots has always been a consistent option for me, even though I am now retired, and I am mostly interested in the casual clothing line.
The colors of this season definitely reflect fall… not the most flattering to fair skin blond types. There was not one model in the catalog with gray hair. Photos with dark haired models out numbered the fair-haired by 3 to1.
I am not commenting from a fashion perspective…not a political perspective…. But when you're blonde, or blond/gray….many of the cooler colors are not flattering.
I was also a bit appalled, that there was no representation of the older Talbot customer in this catalog. I understand utilizing a marketing approach that will appeal to a broader and younger customer base, but this was a bit blatant…. Especially considering the fact that…
In my local Talbots, most of the sales staff are older, and very knowledgeable about dressing women my age. Do you want to phase out your older, longtime loyal customers, I hope not.

I placed an order for a gift card on Talbots.com. I needed it sent to me before the next day because we were meeting with the recipient and wanted to have it in hand along with a thank you card.

There was a glitch on their website and I had to call several times to get this straightened out, before I finally decided to cancel my order, and shop elsewhere.

After requesting to speak to a supervisor, she quickly apologized for the mistake and inconvenience and issued a refund. Ten minutes later one of the customer service rep called me and asked for the address of the person that the gift was going to as well as my own. They wanted to send both her and me a gift card as a way of apologizing. I was so surprised at the generous offer that I went to the brick and mortar store to purchase the gift card for my friend, and was more surprised when a week later I received a wonderful gift card in the mail.

Super customer service.;-)

I've been a Talbots credit card holder for more than 30 years. Yes, I agree with the other reviews about the quality of the garmets, but I do believe this sadly seems to be happening across the industry. My gripe is that I misplaced my credit card. I called to have it replaced.
I was late on my payment that month, and they cancelled my credit card. I could probably count on one hand the times I have been late over many years, and I was always hit with a late fee- understandable. But to cancel the card was a slap in the face for a long time, loyal customer. So, since Talbots no longer handles their own accounts, you are a bank customer, not a Talbots' customer.

I'm deeply sadden by Talbot's and their merchandise. I started shopping there back in 2010. I loved the clothes they were very couture looking. Quality was amazing and prices were excellent. Linda Evangelista modeled for Talbot's the clothes were stunning. Now their offering cheap sweaters and tshirts things that are very old looking and have a discount store look. I still have the red suit Linda Evangelista modeled I love it and still get compliments on it. People are always asking where I got it from. I hope they come back again but until they do, I'm afraid I'm done with Talbot's.