• Talking Parents

Talking Parents

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Overview

Talking Parents has a rating of 1.5 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Talking Parents most frequently mention customer service, and court order problems. Talking Parents ranks 186th among Legal Services sites.

  • Service
    13
  • Value
    16
  • Shipping
    4
  • Returns
    4
  • Quality
    14

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
4
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How would you rate Talking Parents?
Top Positive Review

“Great Help for Parents Who Don't Get Along”

Mike F.
3/6/16

My ex-wife constantly ignored court ordered cooperation with me on our children's issues, and manipulated my custody time simply by ignoring messages, etc. I insisted that the court order using Talking Parents, and after two years the judge finally agreed. It has been great. My Ex and I actually have important conversations about our children because we have to. The tracking of responses and views is important, because now she can no longer say that she "never received" my messages about our children (which was her code for "deleted without reading it"). She also knows that her behavior is officially being documented, so her communication is far more reasonable and civil. Use of T. P. has improved my family situation and helped to protect my time to maintain relationships with my children a great deal.

Top Critical Review

“Waste of money”

Annette Z.
10/12/24

Is there any other apps that courts allow us to use? I can't stand this app or is anyone else going to come up with a better one anytime soon. Their customer service is horrible and careless as well. Such a waste of money. All day long. In case of an emergency then what?

Reviews (71)

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court order (11) app (25)
Thumbnail of user miked593
1 review
13 helpful votes
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March 25th, 2019

With all due respect to everyone complaining (especially when the reasons why this app is being used is already frustrating and emotionally volatile), I don't really understand what the huge issue is. Now keep in mind, I'm using the site, not the app, so I'm not paying any money for it but I also have no experience regarding the performance of the app - and of course, you can't use the app if you aren't paying for it. All that said, all you have to do is set the (free) website account to send an email notification for anything important. You can also set your email client or app to treat every email from Talking Parents as 'important.' Voila: you don't miss a single message or update, all for free. And this is on your phone, too - if you're not getting notifications about your messages, sorry, but its user error, and not the service itself. My advice is to take some time to learn more about your device settings and client/app settings, as well as which clients/apps are better than others. I see no legitimate reason to have to pay for the app. None.

Thumbnail of user billb1795
1 review
0 helpful votes
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May 27th, 2022

Someone else has my password & I am not computer literate. I have made many attempts to contact them in person and otherwise! NO customer service number & NO communication otherwise!

Service
Value
Quality
Thumbnail of user dariell
1 review
15 helpful votes
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February 21st, 2018

Not sure why is it listed as a free app, if you downloaded the app and want to receive/send messages they force you to pay a monthly subscription. Their system sucks.

Thumbnail of user ryany45
1 review
4 helpful votes
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September 1st, 2020

So Florida owns a site that governs communication between family in California? Also why does an internet site require that I print out a PDF then have it notarized then mail it in to TalkingParents.com when I simply lost my password - which in turn takes a longer time to speak with the woman who is alienating me from my child on a retroactive case? Furthermore, what search engine are the lawyers indexed from? Do they work for the site? Do you promote them? Last question would be - why not simply use a www.protonmail.com account instead of talking parents? Its free and if two people are emailing each other and one parent has deleted messages (you look at printouts of the two parents)=(timestamps) you know they were trying to trick whomever is reading the printout of call logs and could stop them from talking about they're child more so than you could have before (also cellphone companies can and will print out all your texts between you and another party. Thanks reading & I'd like a response.

Thumbnail of user andress44
1 review
14 helpful votes
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August 27th, 2019

I would actually rate a ZERO because it IS NOT A CO-PARENTING APP. It is an APP to make the divorced parents forget about what it's purpose is.
It is a GAS LIGHTER for parents.

Unfortunately, this APP is not in the best interest of the child. So whoever created it, you may want to take another look at what you created.

It is creating more problems than good in my current experience!

Thumbnail of user charlesm232
1 review
5 helpful votes
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November 1st, 2017

It can be useful only when it's working, but can be documented, but through who's integrity. I've used it, never abused it, but can be taken advantage of. Only as long as your willing to be willing to quickly make arrangements to go back to court. This site does nothing unless you want it to. Again, as long as it's working. If your phone stops working, make a new gmail, if you don't know your gmail, make a new one. Problem after that, must make sure you get linked back up to talking parents, because an invite doesn't have to be accepted. If they don't except, you just tell customer support that the other parent won't except, then provide the old email for your account as well as the new email, both parties names including the child's, and the child birth date. Customer service will then swap emails for that account and you can continue on where you left off to avoid the delay when the party isn't being cooperative, and disregarding the websites providing ways of communication. Or that may be the full process, all I had to do was give them my full name and old email, and the next day it was done. First explanation of situation 24 hrs you get a response, ask your name 24 hrs, then ask your email, 24 response of swap.

Thumbnail of user danielb529
1 review
8 helpful votes
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June 15th, 2018

I purchased the premium membership and messages sometimes don't show up at all on your phone... it is not reliable at all. Don't waste your time and money.

Thumbnail of user johnk363
1 review
7 helpful votes
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February 24th, 2017

Joke site. Some legal "professionals" are essentially trying to make Internet coin by starting this joke of a site. They marketed the whole thing by sending flyers, promoting the site at legal conventions and people who are smart and educated bought their snake oil pitch. This site is biased against the male halves of a custody battle. I wish Trump would drain this sites swamp. I had everything taken from me and now gotta pay some battle axe for transcripts? This is run my people who never got asked to their high school prom. Beware, if your ex gets transcripts this site will audit them so that only the negative or derogatory things the male half said will be provided. A total biased pay site. And,... because they NEVER get back to you in a timely manner... and... BECAUSE YOU CAN NEVER GET AHOLD OF ANY VIA PHONE... you will suffer. You cannot even get a real person by phone or in person to validate the voracity of any email exchanges (which is required in my state). PLEASE... tell your attorney to tell your judge "NO"... don't use this POS site!

Thumbnail of user kristink34
Kristin K. – Talking Parents Rep

Hi John - Thanks for taking the time to share your thoughts about Talking Parents. We apologize that we have been slow to reply to your concerns, but want to let you know that team here is working hard to address the user feedback we have received. You should see more improvements coming soon! We want to provide our customers with the best tool to help facilitate conversations for a positive co-parenting experience. Please continue to let us know how we are doing.

Thumbnail of user jessicah452
1 review
11 helpful votes
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November 17th, 2019

Reason 1. We cannot assume feeling's through text, face expressions, tone of voice, etc
So just because someone disagrees with another, and starts deflecting, how does that help any situation?

Thumbnail of user katrinas144
1 review
2 helpful votes
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December 1st, 2020

When I log in I'm not allowed to view the messages from my ex-husband and I'm not allowed to type back getting really frustrated about to find another app to be able to talk to him

Thumbnail of user brianm981
1 review
0 helpful votes
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November 27th, 2019

They will not answer emails (many) and have ignored documents (no response of certified mail) sent to Ft. Walton Beach.

https://i.postimg.cc/x833jTcr/talking-parents-owners.png

Thumbnail of user anonym344
1 review
2 helpful votes
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September 12th, 2017

I have been using this for almost a year now. It's honestly nothing special, just a messaging program with read receipts. Sadly, that's where the pros seem to end.

Cons:
* Full of ads, including redirecting ads and fullscreen ads that are disruptive.
* Email notifications don't work right, either tell you a message is there when there isn't or doesn't tell you when there is one.
* Sometimes marks messages you haven't read as read by you. This happens sometimes if you are reading a mesaage on a thread and another is sent, or when you are not even logged in.
* For text notifications, you will be charged $0.05 (as of this writing). For parents who have abusive and narcissistic coparents, this can and will be abused. Plus charging for a notification when they already don't work right is bad business practices.
* Forced paywall if you don't download attachments within the tiny timeframe.
* $4.99 a month of $49.99 a year to remove ads and use the app, which has poor ratings and hardly works. This seems like exploitation, especially when the court orders you to use this program.
* For $3.99 you can buy PDF court records, something that should be free, and can be done with a Print2PDF driver. They only allow you 24 hours to download it too. So if you misplace the file, get ready to fork over more money.

Overall, with this program being forced upon parents like myself, this seems like clear exploitation to me. Its clunky and slow and full of ads. If you are given an option to use Talking Parents, one word of advice: say no!

Thumbnail of user kristink34
Kristin K. – Talking Parents Rep

Thanks for your review of Talking Parents, Anony. We recognize that some of the features of our site have not worked as expected, and we apologize for those frustrations. We have been busy going through all of our customer reviews and making improvements to our product that we hope have improved your experience. We know how important the co-parenting relationship is, and we strive to provide a high-quality experience for those who count on our services. Thanks again for your feedback, it helps us improve Talking Parents for everyone.

Thumbnail of user mikeb3377
1 review
1 helpful vote
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August 28th, 2023

This app is like being treated like a child. If two parents can't talk then sure you get two stars. No normal adult needs to be monitored like this.

Thumbnail of user cindya225
1 review
3 helpful votes
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July 31st, 2020

I pay a monthly fee for an app that crashes- there's no customer service- it takes 48 hours for anyone to respond to an email.

Thumbnail of user matthewh120
1 review
5 helpful votes
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November 2nd, 2017

Awesome online, 5++ have not used the app. 4 years using it, used it in court as well, without paying.
Pretty sure the lying reviews are competetors.

Thumbnail of user kristink34
Kristin K. – Talking Parents Rep

Thank you for your review, Matthew! We're thrilled that you enjoy our service so much. We hope to continue to serve your needs in the future.

Thumbnail of user cesaru7
1 review
1 helpful vote
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December 29th, 2021

They just decided to go from $4.99 to $9.99 because they know they can. People are forced into using this app and they are taking advantage of it.

Value
Quality
Thumbnail of user nicolec170
1 review
7 helpful votes
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December 21st, 2017

So many ads, seems like a way to nickle and dime parents trying to get along. Just get along and just say no!

Thumbnail of user kristink34
Kristin K. – Talking Parents Rep

Hi Nicole. I'm sorry that you did not like the ads on the page. We try to keep them to a minimum, but they are necessary to recoup the cost of hosting and developing the site. We are making changes to the site and the ads, so I hope you will give us another chance.

Thumbnail of user rong98
1 review
4 helpful votes
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May 7th, 2017

Only works about half the time. Tells you you have a message when you don't and doesn't tell you when you have a message when you actually do.

Thumbnail of user kristink34
Kristin K. – Talking Parents Rep

Hi Ron - Thanks for taking the time to share your thoughts about Talking Parents. We apologize that we have been slow to reply to your concerns, but want to let you know that team here is working hard to address the user feedback we have received. You should see more improvements coming soon! We want to provide our customers with the best tool to help facilitate conversations for a positive co-parenting experience. Please continue to let us know how we are doing.

Thumbnail of user mariah317
1 review
7 helpful votes
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June 12th, 2019

Basically, my experience with Talking Parents has been sending messages to the father, he reads the messages and then just doesn't respond. After 24-48 hours (the time he has expressed that he needs to "think about how to respond" - because he thinks presenting himself in a better light on Talking Parents changes his derogatory behavior through text messages... it's the same thing...) is the biggest waste of time that I have come across, next to the highly recommended Guardian ad Litem. This website is perfect for parents to pretend that they are, "doing all the right things." I spend the majority of the day and evening's constantly checking for messages... that no one reads, when there is an Emergency what do you do? Go write a message on Talking Parents and hopefully someone gets it the next day. If you need to inform your coparent about ANYTHING THAT IS IMPORTANT... you're better off trying to call them (even though you know that they will refuse to communicate with you unless it's on Talking Parents...) What? How is this HELPFUL FOR TWO ESTRANGED PARENTS? Communicating through a Website has been nothing but a nightmare. I'm not even Court Ordered to communicate with only Talking Parents, but my ex husband has taken it upon himself to ONLY communicate with Talking Parents now. This Website made a somewhat decent communication process between two divorced individuals with children, into no communication, read messages with no response, frustrating every other Avenue (via text, email, calling) the other parent to say, "Read your God Damn messages on Talking Parents!"

They should change the name to: No Talking Parents, we can guarantee a platform for writing statements... but we can't guarantee anything else but that!

I honestly have no idea how this Website is actually HELPING anyone who is in the midst of a nasty divorce with children. This Website has absolutely nothing to do with the children whatsoever, it has however created a new way for "parents" to be malicious and callous because no one is checking in on their communication. Thank you Talking Parents, just another disaster to deal with on a daily basis.

Thumbnail of user baconb1
1 review
6 helpful votes
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October 17th, 2019

Forced by courts normally in an ongoing attempt to imply one parent is an issue. Some instances, that is the case. Luckily in my situation the divorce Judge recognized my wife's facade and I ended up with full custody of one and 50/50 of another. All our verbal communication has been pleasant. My wife though, she gaslights, stonewalls and gray stones my posts. Ignoring for days or just not answering. All keywords she now uses that she learned from "support groups". I'm the husband that fought to save the marriage. I just did it the wrong way. This app further promotes the dissolution of marriages that could easily be reconciled. It further segregates families and compounds a lack of communication between relationships. This may not be applicable to everyone's situation but is so in my case. All it's done is further distant my children from their mother and assisted in causing resentment towards my ex from my teens standpoint. In short, it's all backfiring on her. Some would take delight in this, however I don't. I prefer open and free communication. Free Speech according to our rights, with the hopes of one day my ex pulls her head out of her $#*!. Any Judge in our country that makes individuals communicate through this means without just cause should also pull their head out of their $#*!. I've gotten to where I just won't use the site now unless absolutely necessary. If you're being forced in to utilizing this nightmare, keep it to yes and no replies or one or two sentences. Bare minimum. It's a sad day society has come to this. Or do like I do, have an ex girlfriend post for you. At least that way in court you can attest it wasn't you that sent the message and you can freely state who did. Just be sure if you need something to be posted be very clear and short... "I need to tell them I need this". Sont log in, don't read the replies. That way you can attest you've never been on the site. Having someone else post on your behalf can be verified by IP that instant you as evidence. Just be sure the person posting for you is trustworthy. If you do log in, use a VPN.

Thumbnail of user jw462
1 review
6 helpful votes
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August 2nd, 2019

I would love more than anything to be able to co-parent with my ex-husband. My ex-husband is a very verbally and emotionally abusive person. I had to block his phone number and his email so he would stop harassing me. The judge in Western Washington told us to use an app that we could communicate on so we could "work together" for our daughter. My ex's attorney suggested Talking Parent. Yes, it is true that anything you write in Talking Parent can be used in court because you can not change what you've written after it is sent. You would think that would be great, however, my ex uses Talking Parent to make himself look like "dad of the year" and he twists my words around to make it look like he is the one telling the truth in the situation, which is the farthest thing from the truth. I have spent over $35,000 in court to try to protect my daughter from the abuse and neglect from her father and step-mother. My daughter has not been protected and the only thing I have to show for it is being in debt up to my eyeballs. The court ordered an anger management test for him and we even had a GAL. Both only made things worse in the situation by letting him get away with his behavior and wrong doings. The court did nothing to protect my daughter and now she is living with him. My ex-husband still verbally abuses and harasses me on this Talking Parent site and when I sent a concern on the "contact us" on the app nothing is done about it. Here was there response that was sent back to me.
"Unfortunately, we can not force parents to use our service in a constructive, positive manner or to abide by a court order. We recommend that you attempt to address any specific concerns about messages that the other parent is sending using Talking Parents; this provides documentation of your attempts to be cooperative and civilly resolve issues.

However, if you think the other parent may be acting in violation of a court order, or you would like to find out what support may be available through the legal system, then we recommend you contact an attorney, or the court itself."

Sincerely,

Damien
User Support Representative, Talking Parents

I feel the judge, the GAL, the anger management evaluator, and the Talking Parent site has done nothing to protect my daughter and my family. I do not know if there is a better parent communication app for parents to work with but I most certainly would not recommend this site to anyone who wants to protect their child(ren). Even if money was not an issue the court continues turn a blind eye and considers anything I use in court as "hear say". This is all I get whether I have an attorney or not.

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Thumbnail of user kristink34
Kristin K.
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