TT

If I were to make my decision to purchase based solely on my experience chatting with "Tyler" in customer "service" today, I'd keep my money. Unbelievably condescending, presumptuous, and dismissive. He is clearly from a generation that knows nothing about the importance of a high EQ, people skills, and basic customer service etiquette.

At one point, very shortly into the messaging, he actually said "I do not think our products are for you, they are technical and this is the early-adopter phase of this technology so you need a slight technical knowledge of how they work." Of course, I told him I have technical knowledge, but that I had never used one of these before. No reply whatsoever, so I left the chat.

I went on to read trustpilot and judgeme reviews. I had read a review of someone saying they'd bought 3. Having never bought one of these, I assumed it was because there was a reason one would actually NEED three, so I asked him. It confused me, because everything online is touting as only needing one card. It was a simple, innocent question that clearly annoyed him enough to walk away (chat status indicates), so after a bit, I texted "Anything to offer?" After about a minute (long time in text world, as we all know), he came back and typed "nothing to offer." Perhaps he didn't understand my question.

I decided to tell him exactly what I'm putting in this review, and he wrote (assuming I'm a man): "Sir; I seriously do not recommend you buying our products, there are no returns, you will not understand this product and I foresee it being an issue in the future so it is best if we go our separate ways
- all of your questions could have been answered by spending 3 mins it's on our home page and having general knowledge of NFC.!" (Note the exclamation mark - just now noticed. Wow.) I'm assuming he got this irrational because I was asking questions that he wouldn't need to ask.

That is all I needed to hear to push me away from this purchase, which I was actually quite excited to get.