Tasca Automotive Group

I ordered an oil filter connector 25'th of March. I got a receipt saying that I would receive shipping info 4 business days later.

I wrote to them 8'th of April asking for a tracking number. They said I should wait up to 2 days for the info.

I wrote again 19'th of April and they still haven't managed to send a simple oil filter connector.

So I can't recommend buying from them if you want your wares. My order #******* is still pending as of today.

PURCHASE WITH CAUTION!
On 5/24/19 I placed an order for a power window regulator/motor unit in which the original total was $50.20 with shipping.
On 5/28/19 I received an email to confirm VIN # on vehicle. On 5/29/19
I get an email stating that the part in question was now sold as two different parts and my total would be $476.43... NO WAY!
Upon cross referencing the two new part numbers they had listed on the invoice, one of the parts was a memory module for $383.46! This was something I did not even need!
Obviously I became VERY suspicious of this and promptly cancelled the order. I then was able to purchase the part in question directly from MOPAR for $56.45! I suspect something fishy was occurring here with this situation... if they deny this, I have all the emails to prove it. They should be investigated by state attorney general!

So much for the websites claims of fast shipping. A week after ordering and my vehicle being down my order has still not shipped and all customer service can tell me is that. It might ship maybe today or maybe next Monday. I won't make this mistake again.

Terrible experience.
Never received the order or even an update. Contacted numerous times by phone. Finally received a response from Brad who provided a very sketchy response when I requested a refund.
Eventually I needed to go through my bank to file a claim to get my money back. Still waiting.
Will also be filing a report with the attorney generals office as this appears to be some sort of embezzlement scheme In which they take customers money, don't send out orders, and keep stalling the customers as long as possible. STAY AWAY!

I placed an expedited shipping order 10 days ago, and they still haven't shipped my parts or given me any updates in a week. They emailed me a phone number that isn't being answered, and the "live chat" feature on their site only allows me to send messages along with my email address and they say they will email me a response, but they don't. TascaParts.com is trying to blame all shipping delays on every parcel carrier, but I have been receiving regular shipments from all of the carriers with no problems. Here I am, racking up a crazy amount in Uber bills for over a week, and TascaParts doesn't even have the decency to give me any updates or respond to my messages. Never again! AVOID TASCAPARTS.COM!

Placed order (#*******)on the 31st of March. After inquiring why it was taking so long, I received the ole "in 24-48 hrs you'll get a tracking number"... that was a month ago. Its been TWO MONTHS since I ordered...
When you tell a customer your shipping their order and then you don't... thats fraudulent. Trying to get a refund. So far no response.

I ordered OEM GM rear corner step inserts for my 2020 Chevrolet 3500HD. Gave them the VIN# with the order. I received the wrong parts about 2-1/2 weeks after ordering. Contacted them about the error via email. They gave me a return authorization and told me they would email a return shipping label. I have not received. Several emails sent & I now get no response at all vs the 2-3 day delay with responses initially. We all know they never answer the phone. They are at the top of the search engines with so much potential but just don't respond. I don't understand.

Never have seen a company so inept, not sure how they stay in business. Ordered parts that & paid for next day air $$, going on two weeks and still haven't seen them. Called several days in a row with the same explanation, going out today & still haven't received them.
Lesson leaned, go to the local mopar dealer if in a hurry!

I placed an order for a small part for my car. A month later, it was not received. I contacted their customer service three times with no response at all. Very disappointed. Seems like a scam company.

After 16 days of waiting on an order I contacted them to get a status update. They could not give me an estimated date they would ship the parts. Their answer was "after the order is processed". I then asked when the order would be processed, and their response was "Jesus would provide you an answer". This is not a good way to do business, I suggest avoiding this company.

I ordered the wrong part from this company & trying to return it has been a NIGHTMARE. There is NO working phone number for customer service & I was unable to send my message through the so-called "live chat". Per the instructions, I reached out via live chat AND by email and have yet to hear back from anyone regarding returning the item & getting a refund. The return instructions require an authorization code to be sent to the customer once the company has received an email or spoken to a representative. So... at this point no response to my email means no refund. Someone needs to do better in the customer service department. I hope by sending a message to the Better Business Bureau that it will speed the refund process up for me. Best of luck to you if you plan to order anything from this company. I give it 5 thumbs down!

Worst company to ever order car parts off. They have a lot of potential but it's terrible. I ordered back in October put 100 parts worth $3000 and have gotten no word back from them no delivery update nothing and I tried reaching out email them know he was back I've done the online chat and I was put in queue. I had to go through my bank to reverse the transaction to get all my money back which I take it back.

I went to their website looking for a very specific product for my car which costs quite a significant amount of money, placed my order and two days later got an email saying that the item that I ordered has been discontinued and they no longer stock this item. I followed up with them on this matter and they continued to explain that this is my fault that I ordered the product. They also said that their website doesn't reflect their inventory, but what they can carry. They say this, but they still allow you to waste your time and money (Took them 10 days to credit ~$861 back to my bank account) then show no sympathy for the fact that they took my money and wasted my time. This company is extremely unprofessional, and is seemingly out to hurt the customer rather than help us. I highly advise going elsewhere with your business.

Looked at several places online searching for a part because locally it would take a week for my dealership to get it. First place I looked at said it would take 4 days. GetOEMParts offered expedited service for $70. Placed order with them. Order stayed 'in processing' for a very long time - messages to them asking for an update went without reply, ignored. It took them 6 days to put the part in the mail (admittedly there was a weekend in the middle) with expedited service. When it arrived, it was in a box from the first place I looked at online, the one that said it would take 4 days. I basically paid them $70 to order it from this other company, take their time getting it in the mail, and then when I pointed out how slow their expedited service was, got refused any refund on the shipping cost. Terrible service from a company whose website claims 'Ridiculously Fast Shipping - We ship fast and we ship everywhere.' Would never do business with again.

I've used Tasca Parts many many times over the past several years and have never had a problem. Reading some of the other isolated reviews made me feel that my impression was needed as well. As a warehouse distributor, to think that EVERY item on their website is sitting in their warehouse is kind of ignorant. I have always received my order confirmation and notice of processing time within 30 minutes of ordering, so when people say they waited 4 days, a simple call would have sufficed instead of just waiting. My parts have always arrived on time and tracking provided to document the moment they left the warehouse.

I'll continue to do business with them, and know that I am in good hands for OEM factory parts.

Order date: 3/19/20. Yes they have
#1.) I received a defective part.
#2.) The defective alternator destroyed 2 brand new batteries which cost me.
#3.) When I returned the defective part I did not get a refund unless Ford examined it and declared it defective.
#4.) The refund had a deficit of the taxes I paid on the part.
#5.) I had to call every week and get status updates.
My husband and I will never do business with this company again because of the 5 reasons listed above.

We ordered and paid for our parts almost 3 weeks ago. The first delay was because they claimed one of the items had a price increase. The entire order was suspended until we paid the difference even though they already accepted payment. Only then would they order my parts. I was informed my parts we in stock but actually wasn't. I've had a truck sitting on a lift for 2 weeks now, a very pissed off customer and customer service people who are rude and condescending. Next time I will pay more locally and get the parts in a fraction of the time and be treated WAY better.

Ordered a couple of lug nuts from here, they took the money right away but take forever to process order. Customer service is horrible. Your on hold forever and they dont do anything for you. Tells me my order will ship out in like 4 or 5 days from when i ordered it! They should say that on web site. I wouldn't have ordered from them if i knew that in beginning. I would have paid more and gotten from elsewhere and have the parts in 2 or 3 days! Just a Horrible company, and overwhelmed trying to do internet sales.

I ordered a lower control arm for my car on 2/21/2023. I reached out on 3/1/2023 and was told it was on the way and would be there in 3-4 business days. I had tires put on my car anticipating the part would be there based on what they told me. I wanted to coordinate this due to needing an alignment for both the tires and the LCA and did not want to do it twice. I reached out to them today(3/14/2023), NINE business days later, and was told that "The part needs to be reordered. None in warehouse."

I NEVER received any email or phone call stating this. This is absolutely unacceptable and it actually pains me to write this review as I previously worked for Tasca and took pride in it being a very customer service oriented company.

Actually ended up finding the part on Amazon, for almost $50 less, shipped, with a 3 day delivery.
Never buying parts from them again and will not recommend.

These guys are slow but I received my order which was very well packaged. I received what I ordered. Will I order something from them again - I think yes, the price was good and I received my original spare parts.

They definitely have slow shipping and not the best customer service and use COVID 19 as an excuse which is sad to say the least, if you can't fill orders don't take them and i was lied to twice before my part actually shipped. I do find it funny they can answer bad reviews with BS excuses but can't answer an email. I did finally receive the part i ordered and was not in a hurry or this would have not been a good email, their prices are good but service is horrible, it is what is good luck!

First order came in 4 days and everything was in stock
Second order took two weeks due to them having to order an out of stock item, but they still warranted the price,

I can't complain because they were the cheapest by far on the internet

Thank you

Very good customer service, got updates through the whole process, the part I ordered wasn't matching my VIN, so they asked me if I wanted to buy the right one instead, I agreed and received my outside mirror after less than a week!

Thank you