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Tasca Automotive Group has a rating of 1.5 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tasca Automotive Group most frequently mention customer service, live chat, and business days problems. Tasca Automotive Group ranks 862nd among Auto Parts sites.
This company does not typically respond to reviews
I've used Tasca Parts many many times over the past several years and have never had a problem. Reading some of the other isolated reviews made me feel that my impression was needed as well. As a warehouse distributor, to think that EVERY item on their website is sitting in their warehouse is kind of ignorant. I have always received my order confirmation and notice of processing time within 30 minutes of ordering, so when people say they waited 4 days, a simple call would have sufficed instead of just waiting. My parts have always arrived on time and tracking provided to document the moment they left the warehouse. I'll continue to do business with them, and know that I am in good hands for OEM factory parts.
I never received the part I ordered trough their site and there is no way to communicate with them.phone number sent you to the live support that is not working or always offline
I just received my order #******* but the ten Licence Plate Brackets JR3Z-17A385-AA were not in the package!
Please check your packing history and post me the missing items.
I have sent many emails and have had no contact.
I ordered a wiring harness for my F350 providing a vin number which they said would give the correct part. The wrong part was delivered to me 9 days later. I requested a refund and returned the wrong part with the RMA and form they provided. Now 3 weeks later I am still waiting for a refund. I have been without my truck for a month now. This is not the fast shipping or customer service advertised on their site. I remember Tasca ford mustang from back in the day drag racing. Very dissapointing.
As a buisness owner of a diesel repair shop and influence of diesel performance industry around the country I will not be using nor recommending this company to anyone. Ordered a simple engine harness for a company service truck that makes my company money. I ordered the engine harness order number ******* on monday 7/8/19. Recieved an email saying the part would ship within 24-48hrs. Part didnt ship until end of day Friday 7/12/19 and wont see the part until the following Friday. Tried calling the company multiple times and sent multiple emails with no response. DO NOT USE THIS COMPANY. Can get the same quality part online from other companies in half the time. Left a negative review on their website and it was deleted.
Ordered part and took money quick but never received any email regarding shipping. Tried contacting them through email, phone and live chat and no one would answer. They stole my money so i will be getting a lawyer! NEVER ORDER ANYTHING FROM THEM
Tip for consumers:
DO NOT USE
Products used:
NONE DID NOT RECEIVE PRODUCT
I brought my vehicle in for 2 recalls on Jan. 4. Today, Jan 12th, the parts that were SUPPOSED to be fixed last week broke down. I could not shift or start my vehicle leaving me left stranded in Boston. Thanks AAA for towing my car back to Tasca!
Now, I find out I won't know what's going on with my car til TOMORROW!
First and last service at Tasca for me!
It also took me 4 calls to reach Stephanie, my liason!
Unacceptable!
The Hitch receiver arrived without 10 hardware bolts.
The customer service is non existent.
I'm going to file a transaction dispute with my credit card
Dont shop there cs rude i got rude back order bed rails still no movement called said i might get this week ordered from amazon will be here in morning
Ordered Brake Pads two weeks ago. They are still waiting to get the parts in stock. They don't answer phones, email, or chat lines. It seems to be impossible to cancel an order.
Tip for consumers:
They they are terrible to do business with.
Products used:
I still have not received what I ordered and have been unable to cancel.
They will RIP you off. Bill you. Stall delivery. Lie. Never reply to email. Then you have to cancel your cc because of them. Shop anywhere else and save yourself the hassle.
Please Read these reviews guys. Had I known i would've never ordered from this company.
First of all there is nowhere on the site that says all parts are outsourced. I placed an order on 4/28 with the intention that the items are in stock... Immediately received an email that i have to wait an additional 3-5 business days for the parts to get to them. Wish i had known but fine. 5 Business days would mean my order should be ready to ship 5/5 the latest right? Proceeded to call on Tuesday to see if parts came in which they have. Guess what my status still hasn't changed to shipped. Call customer support today, spoke to Tom and my order should be out to ship today. I asked can you guarantee i get it for this weekend, proceeded to tell me "maybe or early next week." (next week my car will have been in the air for 3 weeks because i will have to wait for the weekend to work on it. Explained my issues and asked is there anyway i can expedite and guarantee my order gets shipped today. He said sure we can do next day air for $50 more dollars. Are you kidding me? I want my part. DO NOT LIST THAT THE PART IS IN STOCK WHEN IT ISN'T.
Had i known otherwise i would've never ordered from them. Now my car has been in the air for 2 weeks. And I know we are in the midst of a pandemic but its just a new excuse for them to use for an added delay.
In addition I mention i wish i had read the reviews beforehand, he proceeds to go "well those people are just inpatient" Well there you go guys, this company does not care about you.
Order number ******* Owner guy.
Good morning Jared,
I apologize for any inconvenience caused. I assure you that our team is working their hardest to provide clear communication and customer satisfaction. I do want to clear one misunderstanding, however, which is that nowhere on our store does it state availability or stocking status of parts. In fact, each product page displays a banner directly above the photo and description stating clearly that the catalog does not reflect immediate availability of parts.
That being said, we do care and our teams work very hard to accommodate every request, regardless of the stress the pandemic has placed on our operations.
I pulled a senior member from his duties and had him go to the shipping lane and locate your order among the thousands of orders being processed today. I then had him personally pack and label it ensuring it leaves today. The shipping was upgraded to FedEx and will arrive at your home tomorrow 5/8 (you will receive an email with tracking info).
I hope this meets with your approval.
Best Regards,
Michael King
Ecommerce Operations
Tascaparts.com
I ordered the part 13 days ago. They just now received the part at THEIR facility. They cannot (or will not) provide any information other than "in progress" I ordered the mirror image of the part on Ebay and received the part in 5 days.
Needless to say, if the option was available, I would give a less than one star rating. BUNCH OF CYA, NON-COMMITTAL BUNCH OF YAHOOS that I have ever met.
DO NOT ORDER FROM THEM. YOU WILL NOT BE HAPPY!
Tip for consumers:
DON"T ORDER
Products used:
Torsion bar
Ordered a rear camera looked up on google by part number this site comes up with a in stock part an good price placed order 6/17 two days later no shipping info called company to check on order long wait times so you can press 1 for a call back. Waited til following day still no call back. So I called back an waited: 30 for someone they told me the part was on back order should be off in two days then they can order it then two days to ship to me. Fine it's a good price I can wait a week and a half. Week and half later still no email on shipping still says processing. Called back: 30 wait was told part was now received at there facility an had to go to shipping lane an should ship next day an should get email then. Next day no email called back: 30 min wait lady told me stuck in Shipping lane she would next day air to me an call shipping lane now make sure it happens. This was on Friday by Monday no email no package Called back: 30 wait guy tells me he has no idea why lady would tell me that. Package was received by them but he has no idea when it would make it through shipping i told him I needed part by end of the week what could we do he had nothing I decided I'd give one more day if no shipping info by tomorrow I would have to cancel. Next day no package info, my local dealer had part $100 more. Three weeks with no update to when I could receive I decided to cancel that's when I read a lot of reviews on this site an realized that's how they conduct business order number *******
I ordered some parts from them for more than a week with no confirmation they got the full amount trying to reach them by emails and calling them with no response!
I ordered a backup camera for my F250. The part I received was obviously used and not an OEM Ford part as advertised. No response to emails and when you try to call there system just disconnects you.
Tip for consumers:
Don't order from them. It is a scam
Nothing but great service and they always have and get what I need for my cars. Tasca gets what others cannot seem to locate I'm from Canada and dont use anyone but these guys.
Made an order for clockspring for Ford Fusion. Recieved one for Ford E-150. Can't contact customer support, since noone answer the calls or emails.
Highly do not recommend to buy anything from that shop.
UPDATE:
My order ID #*******.
There are some details:
1. My order was for EG9Z-14A664-A
I've get F7UZ-14A664-EC with new sticker (probably put by tascaparts) that it is EG9Z-14A664-A on top of sticker with F7UZ-14A664-EC.
There is nothing to do with VIN.
2. Return police start with:
"Speak to one of our Customer Support Specialists at *******484 or email within 30 days of your delivery receipt."
I wait for 30 minutes on phone without answer and have no reply to message via site or sent email.
It means that you can return the item, but you will never finish the procedure. Or they will ignore you for 30 days and then will say - "Sorry, there is no way to return an item"
UPDATE
Hi, Alex - Thank you for providing your Order # and description of the stickers. Based on your description, it does sound like this is a mis-picked item by our staff. The small sticker with the correct part number is generated from our order, and if attached to the wrong part from stock, would create this situation. I do apologize for the error, and I’ve asked one of our customer support team to reach out to you to arrange for a prepaid return label and to get the correct item shipped to you. Again, many apologies for the error and thanks for your patience.
- Mike King
UPDATED
Hi, Alex - As stated on the other review site you left feedback on, we are sorry to hear that you feel frustrated with your shopping experience. I did just take a look at your order in our system and we did send you the clockspring assembly (Part # EG9Z-14A664-A) that you ordered. Unfortunately because you did not provide your VIN, we were unable to verify if that was actually the part you needed for your specific vehicle. However, you are definitely able to return the item (please check out our Return Policy: https://www.tascaparts.com/return-policy). Our Customer Support team can provide you with an RMA for your return.
Hi, Alex - Thanks for contacting us. We definitely would like to get you the part you ordered. Could you please provide your Order #? Thank you.
I have tried to contact by email, phone & live chat I have not had any response. Have been waiting for my refund on part delv. Back 9Nov21 with conformation from UPS.
Tip for consumers:
None
Products used:
Rear coil spring
This company by far has to be the worst company to deal with when ordering parts from them. I would strongly suggest that you find another company to deal with. I usually never leave reviews because I understand that things happen. But after ordering parts from this company on 8/18/19 and it's now 9/18/19 and when I first called they told me someone lost it in the warehouse. Ok cool like I said crap happens then was told they will order it and send it to me next day so I gave them 2 weeks I heard nothing back but recieved and email stating it was shipped but in the notes it said local pick up. Pretty strange considering I live states away from this place. So waited 4 more days called back stated that I was issued a refund per customer request which I never recieved nor asked for a refund... glad it wasn't a high dollar part. BUT THESE REVIEWS WILL SAVE YOU MONEY AND A HEADACHE DO NOT BUY FROM THIS COMPANY!
Hi, Deandre
We are genuinely sorry for this unfortunate situation and completely understand your aggravation. As our Customer Support team manager informed you on the phone just now, we are fully compensating you for the part and shipping and sending you a replacement part. Again, our sincerest apologies; we do take customer satisfaction very seriously and are extremely disappointed that we dropped the ball on your order.
Just got of the phone with customer service and I talk to some one last night and they said it would take 48 hour from ordering to process so I call today again and the guy told me I am lying that they did say that last night. BAD CUSTOMER SERVICE
They will take for ever to get back to you, and not provide the correct information that I seek. Seems like they want to give you the run around... Read the other comments, same problems here...
Hi, Eric - We’re dismayed to hear that our customer support may not have met your expectations. If you’d like to provide your Order #, I can look into your concerns. Please accept our apologies. Our main priority is our customer and we’re always disappointed when we’ve let people down. We’ve been in business for many years and most of our customers are extremely satisfied with their shopping experience. We never want unhappy customers, regardless of the circumstances.
I paid for upgraded shipping (I really needed a part). Tasca took 10 days to get it in the mail. What good is fast shipping when they take that long to ship it.
These people never answer the phone or responds to emails about anything. I have tried for about 4 days of calling and no human ever answers. I wanted to cancel my order before it ever ships if it ever ships. DO NOT BUY FROM THEM, YPU EILL BE DISAPPOINTED.
The part I ordered arrived damaged, and their customer service disappeared leaving me with no way to return or exchange the part. I never got anything but a busy signal when I tried calling the online parts department. The 'live chat' found on their Website isn't 'live' - it just tells you they'll get back to you within 72 hours, but then they never do. After nearly a month of being ignored, I finally had to reverse the charge on my credit card.
The reviews found here and elsewhere seem to be vary unfavorable towards this company. But the reviews found on the TASCA Website itself seem to be cherrypicked to only show positive reviews which looks very disingenuous to me.
Edit/update: Tasca apparently saw this review shortly after I posted it (according to email correspondence I received from them), and contacted me with an apology and to make arrangements to return the part for a refund. I was given a FREE return shipping label, and not too long after I sent the part back (2-3 weeks?), I was issued a 100% refund.
Products used:
Nothing. The only item that I purchased arrived damaged.
Says "live" but you actually have to email them. Takes days for a response. Corrected address with them but they still sent to the wrong address. House number was correct but street number was wrong!
Paid $8.33 for a clip to hold my windshield wiper arm to the motor and the shipping was $10.57 for a little 3oz clip! I ordered it on 10/17/20 and it took until 10/30/20 to receive it! NEVER DO BUSINESS WITH THESE MORONS AGAIN!
Hello Alex,
We regret to learn you were so unsatisfied with our service. Unfortunately, when it comes to shipping, multiple variables determine the overall cost it would take to send out a product such as an ongoing pandemic, an upcoming election, anything of that nature could affect the time it takes to receive a product. It should be noted, that we do not determine the price of shipping. We work extremely hard to source the most cost-effective and efficient carriers for our customers but unfortunately when it comes to shipping prices, we are at the mercy of our shippers. Thank you again for your feedback and we hope to have an opportunity to better serve you in the future.
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Hi, Mikhail - I'll be happy to have our team look into your order if you could provide your order #. Our team takes customer satisfaction very seriously and are here answering emails and phone calls M-F from 9 am - 6 pm EST. We're sorry if you've had trouble getting through; but if you could provide your order #, I can have a member look into your order today. Thanks.