Tasca Automotive Group

Took more than 500 dollar wihout completing order please do something about it... no one is answering me

Purchased & installed a Volvo OEM part from TASCA.

I mistakenly returned a different OEM part (sourced through FCPEuro), using TASCA issued RMA. Followed TASCA's return instructions. Proof of delivery was supplied. Made several calls and sent e-mails to TASCA explaining the part returned was intended for FCPEuro. Never once received a follow-up phone call, nor e-mail.

TASCA said it would "try" locate the part, and at my expense ship the part back to me, or - on my behalf - forward it to FCPEuro. Neither was done, and to date, TASCA not once reached out to me via e-mail, nor by phone, to discuss the matter. Instead, theyve come to the determination that no refund, nor return of part, will ever take place.

TASCAs RMA e-mail stated: "It typically takes 7-15 business days from the day your returned part arrives back at our warehouse to see your credit posted to your payment account. Surely they could have reached out to me, flagging the returned item as different from that purchased? Mistakes happen, yet competent & reputable businesses have checks & balances in place to expeditiously deal with such issues.

If I could give 0 stars... I would have. I ordered my part based on the part# from the old one( Heat shield on 2010 dodge caliber)Tasca contacted me a couple days later and said I ordered the wrong part so they corrected it and gave back the. 47 difference. This also changed the delivery date. I was then emailed a few days later and told the part had to be special ordered so it would take a little longer. A few days later, I got an email saying it was now on the way. A few days later... I get it and upon opening the box, I could clearly see that what they changed it to, was the incorrect part for my car. I have since called all day, every day for the past 3 days now to get what I need to send it back for the right one or a refund. The phone plays music in your ear till it just eventually disconnected EVERYTIME. My emails are not getting a response although it's the same emails where me and them communicated back and forth previously regarding this same part. There is a certain amount of time to get parts exchanged/ refunded but no one from Tasca has contacted me at all despite several emails and attempts that have been made on my part. They even have comments turned off on all of their social media. I feel very taken advantage of because they are in RI and I'm in MO or I would just visit in person. I WILL NOT stop making the truth known EVERYWHERE I CAN, EVERYDAY, TILL THEY MAKE IT RIGHT tho. I'll also make it known just how long it took to get it corrected. My true rating for Tascaparts.com right now is negative 0... not for them messing up but for how it's being handled. Sometimes it's not about the mishap as much as it is about the handling of the mishap, and for this... TASCAPARTS.COM gets an F. Now... back to TRYING to get assistance to correct THEIR MISTAKE.

The company never send your order, please NOT LOSE YOUR MONEY, the order was made last 2 weeks, never respond the emails