TaxAct

TaxAct got top reviews on Google. So I spent hours doing my simple, single, return for FREE, but it would not let me state that N. H. has no income tax so impossible to proceed to the 'submit Federal return' button. Then it changed my standard deduction to itemized deductions that I could not uncheck, which made me now OWE $$. The 'Back" button is useless, you're stuck on a page that requires payment. NEVER USE TAXACT!

I have been using Taxact for quite some time. This is the worst experience I have had with them. Previous returns can no longer be imported unless you pay $14.95. I kept getting kicked when I hit the BluPrint screen which is another service they want you to pay for. I selected no and that is when I got kicked out. When I tried to go back in, my login/password came up as invalid. I called customer service only to be disconnected when they could not handle any more calls. When I finally spoke with someone, they me to call back and press 3. I spoke with another person who told me come back and press 5. Then I spoke with another person who told me send an email. I have not heard anything. I had to keep calling back because they are unable to transfer calls to other deparments. I WILL NEVER USE TAX ACT AGAIN!

I have been using Taxact for the past several years and it has been getting progressively worse. This year (TY2016) is by far the worst. This is my last time using Taxact. It has a hangup on American Opportunity Credit and the Lifetime Learning Credit. It says you cannot claim both but it requires you to enter your education expenses for both. It then will not let you e-file because it thinks you are trying to claim both credits. A good tax program would be able to discern which tax credit would give you the best tax refund.

I used to love Tax Act; now they are garbage. Not until they very end did they tell me it would cost over $100 to file my taxes while I was under the impression it would be free. But I got over and was willing to pay. That's when the really smacked me in the face. Turns out AFTER paying, they have a few more questions and reveal to me that two of my tax forms can't even be filed with their service THAT I ALREADY PAID FOR.

Straight up a scam!

I have been using Taxact for years and I've had no problems, it's easy for anyone to understand the program.

Had used TaxAct successfully for several years until my 2016 filing. Submitted my return and was told by the company that the IRS had accepted my return and the amount I owed would be deducted from my bank account.

When the IRS payment did not show up on my bank statement, I eventually reached an IRS operator who told me my return had not been received. She also mentioned that I was not the first TaxAct user to contact her with this same problem and suggested I petition the IRS for an abatement.

From the start of that first call, it took 4 months to finally get my taxes paid and most of my penalties abated. Part of it was my fault for misinterpreting directions and part of it was the IRS whose instructions were out of date for the 2016 filing.

On the bright side, I now have my own personal IRS tale of woe!

I've always done my own taxes and have used Tax Act since it first appeared. It's been fine if you know what you're doing and don't have a complex return. Last year's version had a big price jump, which is understandable since it was still a bargain compared to Turbo Tax.

The 2017 version has already annoyed me, however. First, I discovered that I needed the "Freelancer" version since I have to complete a Schedule C. (They did give me the upgrade for free since I'm a long-time customer.) Next, I found a bug in my state's software. Then, I found the only support is via phone -- with a 40-minute wait time. There's no email support or any other way to report the bug. For this reason I wonder if I'll be using Tax Act next year.

Update 1/29/18: I found an email address for the marketing department right here on Sitejabber and sent an email asking to forward my issue to the tech department. It was indeed forwarded and I received a reply a few days later. Turned out there *is* a way to handle my issue, but it's in the *state* section, which I had to enter via a tab which I've never needed before. So, not a bug. Perhaps if I'd gone through the state interview the software would have addressed the issue. I still feel this should appear in the program's "help" file, but I'm upping my score from 3 stars to 4.

They aren't transparent about what you will need to file your taxes electronically and if you don't have all of that information like the amount of last year's AGI or PIN numbers or all sorts of other things then you spend the money and you really can't use the service... Also, they make it sound like they're recommended or approved by the IRS but they're not. If you go to the IRS website they have all sorts of free ways to file your taxes electronically and I used one and instead of getting $833 back as in what Tax Act was claiming they could get me, I got back $1,700! Don't use them! Go to the IRS website and use their free options.