TaxAct

We've used TaxAct for several years. This year, we owed over 7K on our Federal taxes and opted to pay by credit card, all of which is handled by the TaxAct site when you file your return. We completed the filing and the payment. When we printed our return and forms, they said we had submitted our payment. Nothing ever showed up on the credit card; it was never charged. Now the TaxAct site says we 'elected to pay at a later date.' This is absolutely NOT true. We will now have to pay a PENALTY because of this screwup, and TaxAct refuses to take any responsibility. And it is almost impossible to contact them to speak with a representative to try to fix the problem. In short, AVOID TAXACT!

I've been using this site to file my tax returns for six years and it keeps getting easier and easier to use Granted my taxes are pretty simple to begin with, but with TaxAct, I am able to reliably file both my federal and state taxes in under 30 minutes for just $18. There are no hidden charges and the interface is super easy to use.

Among the features I really like:
- automatic importing of information from your previous return, which basically fills out 90% of the return for you
- system of automated checks, flags, and alerts to catch any possible errors
- comparison of this year's returns with previous year's returns
- ability to print or save your forms via PDF
- ability to immediately file forms and pay taxes electronically

One thing to watch out for -- TaxAct partners with third parties to offer certain services, such as paying your taxes via credit card. If you choose to use those services, there are usually steep transaction costs which are not disclosed by either TaxAct or the partner. I find this borderline unethical, but believe it to be more the responsibility of the third party.

Overall, I've been very happy with TaxAct and will continue to use them in the future. I've actually seen the interface and features get better every year, and I would recommend it to anyone looking for a convenient affordable online service to file their taxes.

I have been using Tax Act since 2015, with no problems whatsoever. I previously used another tax online program that ripped me off, but TAX ACT is legit. This morning I spoke with Jasmine and Julie re concerns I had, and Jasmine had the patience of a Saint, and Julie (tax expert that Jasmine asked if I didn't mind talking to) was outstanding. Don't fall for those other online tax frauds.I highly recommend TAX ACT.

Customer service for TaxAct is horrible! They told me I was accepted for a call back because the hood and my wait time was an hour and ten minutes before I could speak to a representative, I waited two hours and twenty minutes for this so call accepted call back and never received anything. I definitely won't be going through TaxAct for next years tax returns. Everything is just horrible, I can't recover my account from last year because I have a different number so I can't recover my account and instead of sending a reset or verification code to my email they send it to my old number. ‍ And it doesn't give you the option to pick which one you would like to send it to. It's such a hassle it's ridiculous. I'm sure they have long hold/ wait times because that's what people are calling about and they probably don't know how to handle the situation so they refer you to IRS.GOV, which I did to save myself sometime instead of holding for an hour or waiting two hours for a phone call that never comes.

I've used TurboTax for all returns in the past, but due to the number of ad and addons, I switched to TaxAct. This is the second year in a row where I have learned my federal return was rejected due to an issue with my PIN. There isn't a place to add the 6 digit PIN, only a place to create the 5 digit PIN. I am paying penalties for late returns because this software can't submit a return in the correct format. I've tried resubmitting with last year's AGI and the return is still rejected. JUST SAY NO to TaxAct. You will pay through the nose in the end.

I will never do this with tax act again. First I never received my federal, which was apparently supposed to come on a serve card. Which off the bat is stupid, they charge extra to put it in your bank account. Even if you are a day late they take $100 from your taxes! Then I tried to get ahold of a human that can help me, they did nothing but send me on a goose chase calling 5 different numbers back to back. Just for someone to tell me to sign up yet ANOTHER separate account. When I was done it did not tell me how much money was on the card so I had no idea if i was even getting my taxes. Now I can't get into a single one of those accounts and I can't get ahold of a human at all. The robot told me I have no money on my card when I should have $190 and let's not forget they already took $100 dollars of my $#*!ing money. DO NOT WASTE YOUR TIME AND MONEY WITH THESE PEOPLE. They are very unprofessional, it is NOT simple at all.

I used TurboTax and TaxAct to compare and see what my full refund would be. TaxAct said I did not qualify for any of the child tax act credit even though I had a child in mid 2021 and the stimulus as well. TaxAct is a waste of time and money they WILL NOT get you your best refund.

Tax ACT. COM - I have been trying to use taxact.com to start my tax returns I used them in 2006 and 2007. In 2006 I used the free service. In 2007 I paid extra to have the availability to recall and import 2007 tax information and now for 2008 I can not get into my account. I have been filing the assistance need request and following the information while on the phone with the tech support and still I can not get the inforamtion or availability I paid for already in Jan. 2008. I have sent the request for the past two weeks and can not get a response from the owners of the site Tax act. Com I would advise to use the free service but not the paid service because you do not get the support and service promised after they receive your money. That part of the company is a fraud. The company is good with free only to set the consumer up for fraudualant guarentee in order to recieve a higher payment.

Very disappointed consumer DE mccutcheon