TaxAct

Used to be free... last year it was about $20 to file state... this year they wanted $39.95 but dunned my credit card for $56+... won't be using them again... will go to a reputable company

Do not use tax act to prepare your financial returns. They mislead self employed customers into believing that they have the capability to handle their financial reporting and then after you finish your tax return; tell you that you can't e-file because they don't have the necessary forms to complete the job if you have taken any distributions from a retirement account etc. So imagine, you've taken your time to prepare your return, paid the bill and realize there is nothing you can do with it if you print the return because the necessary tax forms never come in according to their timeline and they just keep saying they will get the forms any day; which never comes! Weeks later; you are struck with an incomplete return that you can not file because even the printed version requires you to have the appropriate retirement form prepared properly by a tax expert; TaxAct denies you a refund and you are left in a lurch to pay another tax preparation company to prepare the return. May I suggest TurboTax; no problems there! I have learned my lesson; I am done with TaxAct!

Amazingly terrible. I cannot even login to create a new account to move over my data that I paid to archive. Tried to call them and entered the vortex of self help steps that lead to no where

It shouldn't take much to log into an account on the road and download software, but TaxAct wouldn't let me do it. They couldn't correct the problems they had with my account and apparently didn't have my security questions synched withmy account. They didn't care that I was a customer for well over a decade,

I use CD's to load at home, but couldn't use them on tablet. So nothing better to do but flame at them for incompentency.

I have used TaxAct products since 1999. A couple years ago, after my Windows PC died, I went to an Apple with Mac OS and had to do tax returns online. It was just as easy to navigate between windows and easy to understand along the way as the software products I had downloaded in previous years.
Help pages helped with passages from latest "J. K. Lasser" tax prep guide as well as well written passages from the IRS own tax prep guide. Importing previous tax returns was a simple process that quickly updated current forms.
Costs were just as reasonable as working on Desktop, about $20 for complete 1040+ state and e-file federal form(s) on a Windows Desktop and about $18 to complete federal 1040 + state AND e-file of 1040, all in a secure online account accessible by most updated browsers.
One feature I like is the program's testing of a completed tax return prior to printing/ e-file to ensure no "red flags" will cause the IRS to question accuracy of the forms submitted. Any "red" or "yellow" lights in the testing mode indicate the user needs to make the appropriate adjustments in easy reach back to the forms in doubt.
A subsidiary of Second Story Software, TaxAct.com is affiliated with the IRS "Free File" program which make e-filing federal 1040s a snap. All in all TaxAct.com has been a very good choice for our family and our small business tax returns.

Much health and happiness to you and yours.
L. Nowak
Boulder, Co.

Just tried first and last time.
Contact number is worthless. Can't reach a human.
Online pages freeze up.
Info entered will not transfer to next page.

TaxAct user for many years, the desktop software was 'formerly' fairly priced and worked perfectly.
This year however (tax year end 12. 31. 17), the company under new leadership, has become a 100% disaster.
The software would not work on two different computers, both meeting the technology requirements including Internet Explorer 11. (This browser is REQUIRED for a desktop application.)
The technology Customer Support is useless and frustrating.
The product pricing has increased remarkably, even charging on a per-form-basis ($21 extra for Sch C)... unbelievable.
The Customer Support can't even deliver on such a simply and reasonable request to "provide a receipt/paid invoice for eFiling fees, which were paid to TaxAct." No receipt, complete incompetence.
Unless you want to endure constant buggy software which fails with multiple script errors, avoid TaxAct.
After many years, I am done with this vendor, and the person wholly responsible is the Sanjay Baskaran. Blucora Inc needs to fire him.
It really doesn't get any worse than this, stay away!