TCGplayer

I get it I live in canada and take awhile for stuff to get here and delays but for what I have to pay with exhachange rate but for you to $#*! up and send me the wrong cards and be late about it is ridiculous

I have been using TCGplayer for about 10 years and it was great until 2023,

This year I got charged 80$ of customs fees for my packaged and TCGplayer does not want to refund me or take the package back, every order are very slow. I do not recommended it I will used a competitor website for now on.

Their customer service is non existent. I contacted them three weeks and still haven't heard back. And there is other to contact them. Definitely won't be buying from here again.

On December 26,2023, I have purchased the Phyrexia All Will Be One - collector booster pack for my son.

I looked up at the Tracking and it said page not found. I reached out to (i am assuming the seller) he told me it was delivered, I never received it. Then he tells me it was on its way and to be patient. And it will be delivered on the 11th of January. Never came. Then he said it will arrive January 26, still nothing.
Then he said there was a delay, I will have them on February 2, got Nothing.

I messaged them on the 3rd, the 17 and again on the 13th of March.

I received an email from Postmaster that day stating my message did not get delivered.

I messaged customer service about the issue on March 25, haven't heard nothing back.

Not I am a very frustrated customer. Never again will I buy from them.

I purchased 4 borderless solitude and never received them, no response from seller or tcg, had to file a claim with my credit card, piss poor customer service from the guys the girls tried until the "boys" got involved

I've used this site many times and the large majority of my times using them have been positive. The two negative experiences I've had with TCGPlayer have been as a result of USPS's poor handling of my orders, so it wasn't the site's fault. I've actually found them to be as reliable if not more so than eBay, but this also depends on which seller you choose to buy from. I try to pick verified buyers, or those with 100% positive feedback. I definitely recommend them if you're looking collectibles, especially trading cards.

Hi all,

I recently had to deal with a bad TCGplayer experience.

I ordered some NM cards and when I got them they were half out of the protecting sleeve they were shipped in (no toploader, the three cards were just in a clear sleeve).

Two of them ended up getting scratches, so two of them got to me as LP/MP.

After contacting the seller he offered a 25% refund which I accepted since the cards were cheap anyway. However, he never acknowledged his packaging was the reason why the cards arrived in bad shape, was rude and even proceeded to block me from buying from his store.So I decided to write a negative review and contact TCGplayer. And their response was basically that my review could not show up on the seller's page since he offered a 25% refund. So apparently as long as the seller does anything, he is protected against bad reviews even if I don't want to recommend shopping from him (bad packaging + rudeness).

Bad habit of hiding negative seller feedback so you can't ever be sure. Even with the sellers with 50k+ trades just ship with the lowest protection possible which ends up with tons of damaged cards that TCGplayer then hides the reviews of and defends despite it happening over and over witht he same seller according to those who have been burned and went out of their way to find the sellers buisness and leave a google review.