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TCGplayer

How would you rate TCGplayer?
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Alabama
1 review
2 helpful votes
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Awful Customer Service
October 4, 2021

Literally useless customer support
Literally useless customer support, Same fees as eBay, no good way to message sellers, no seller protection against harassing buyers, no seller protection, braindead and slow customer service (don't think they even should be called customer service reps, because they don't even know what that means), and an overall terrible platform.

Date of experience: October 4, 2021
Ohio
1 review
6 helpful votes
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I ordered a 150+$ list of cards and they some how lost 26$ of it. I went through various emails, back and forth, even showing proof of the charge that was made for said cards. They tell me that it was from previous cards from that list, which is total BS because i meticulously checked off every card after a successful purchase. THEY ARE NOT TO BE TRUSTED! THEY WILL SCAM YOU OF YOUR MONEY! I will be taking my business elsewhere.

Date of experience: July 19, 2020
Arizona
1 review
0 helpful votes
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Originally was scammed by 3 sellers by giving me the wrong shipping and never receiving the cards followed by 2 of the 3 sellers being abusive towards me as a buyer along with mental and verbal abuse towards me showed proof of both of the sellers aggressive abuse towards me to 3 separate tcgplayer employees they not only all allowed the abuse from the sellers towards me but the sellers have also gotten away with false claims of actually refunding me when i didnt and the 3 employees from tcgplayer did not give a single $#*! and allowed that as well literally over $70 lost and all i got was a lot of verbal and mental abuse from 2 of the 3 sellers as is and tcgplayer apparently allows abuse from sellers to buyers on the website kinda explains why they dont both with a block user button on their website as well but after the worst and $#*!test experience i have seen on tcgplayer both from abusive sellers who should be banned on the spot and tcgplayer employees (2 male 1 female) i legit have logged off from tcgplayer for good along with going as far as blocking tcgplayer on emails as im just legit done with all this bs and allowing abuse on tcgplayer bs as well anyone is better off going to ebay probably a whole lot less abuse from tcgplayer sellers and a lot less bs from tcgplayer themselves allowing such abuse on their website to begin with as is

Date of experience: February 14, 2024
Colorado
1 review
4 helpful votes
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Ripped Off
November 24, 2022

I ordered my cards from them and they were either hacked or incompetent. Sent them to the wrong address and refused to refund.

Date of experience: November 24, 2022
Colorado
1 review
1 helpful vote
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FRAUD CHARGERS
March 3, 2023

DO NOT USE THIS SITE. Ive used this website with multiple credit cards/multiple times. Confirmed fraud charges days-week after your purchase. DO NOT USE THIS SITE.

Date of experience: March 3, 2023
Illinois
4 reviews
4 helpful votes
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I purchased one card from TCG, nothing expensive. But they send it in an envelope that looks like junk mail. I nearly threw the entire thing away. Then, I opened the envelope, crumpled and threw away the advertisements inside and found no card. Turns out they put the card INSIDE the advertisement. No sleeve, no top loader. Nothing rigid whatsoever to protect the card. If it weren't a $3 card, I'd bother trying to get my money back. Another player or collector would never send a card in this manner.

Date of experience: June 16, 2023
New Jersey
1 review
2 helpful votes
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Never had a problem
December 18, 2021

Ive order from tcg for basically every card ive ordered online. Normally every order will come in a few packages but you can optimize and make sure its from sellers with good reviews, all of my orders have came on time or earlier then it says except for a card or two 100% reccomend

Date of experience: December 17, 2021

Overview

TCGplayer has a rating of 1.4 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TCGplayer most frequently mention and customer service. TCGplayer ranks 772nd among Gaming sites.

service
17
value
15
shipping
14
returns
14
quality
15
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