TD Bank

Electronic banking services such as funds transfer are very limited and restrictive. Problem resolution is slow and rigid. Personal touch and banking relationship is non-existent. Algorithm and policy rule. Credit limits are out of touch with credit worthiness. I could go on but suffice to say this is NOT America's most convenient bank.

My identity was stolen after applying for a credit card. The card was used in Toronto before I even had the card delivered to my home. The bank will then claim that they will do a fraud investigation, but they won't. Please do not deal with this bank. Everything on-line seems to indicate there is a breech in confidentiality when it comes to accounts. When a fraud occurs, you will be responsible for it, regardless of what their online guarantee states.

Last year I lost quite a huge some of money after my account got hacked. The bank turned a blind eye. Was honestly such a horrible experience but I'm glad to say that i've finally been able to recover over half of the money i lost huge thanks to Payback Service. I've always Been skeptical about asset recovery companies but i'm glad i gave them a chance.
I hope I have been able to help someone as well. Reach out to the recovery specialist to recover you lost funds from any form of online scam.

Great until you try to talk to someone to fix problems answer all questions as prompted and at the end a voice says having trouble with system but they can say that. Would change banks but royal bank the same will talk to cibc and Nova Scotia see if they have humans still working on phones

I don't know of anybody who really loves their bank, but at least they're open on the weekend so its a bit more convenient than some other local banks. The local branch manager at least tries to be nice and greet guests, so I give them some credit for trying. I don't like their latest office redesign though: I think the layout is worse, and getting rid of the change machine (for counting coins and getting credit for that) made everything very inconvenient.

Do not open an account at TD. I recommend any local credit union instead. TD was very responsive and accommodating to in order to get me to place my money with TD, but as soon as they had my money and the staff earned their commission, they completely ignored me and made me feel completely disregarded. I have been contacting the staff who helped me set up my accounts in an attempt to invest my money, as they state I cannot do that myself, and they have been ignoring every email and attempt to contact them (in attempts to invest my money) for over one month now.

TD offered a saving plan with cash bonus and said the bonus will be deposited into your account by Feb 29,2024. I have been confirmed that my account was qualified. No money given by the due date. I called them on Mar 1, told me to wait a few days due to the high volume until Mar 6. No money given again. I called again on Mar 7, no answers, told me it would be escalated, and should receive the money by the follow Thursday, which goes to Mar 14. No money again. I called in on Mar. 15, told me it has been approved. It should be given by the end of March.

How can people trust a bank like this, no credit, no commitment. Not mention how many times I have called them and how frustrate I have to tell the story once and once again, if I have been approved through escalation, why don't release the money into my account directly? And now, I don't even know what is going to happen on Mar 31. The small amount of fund means nothing for a bank, but means a lot to me. I can use it to pay bills, or invest again, either way can help to my daily life. TD doesn't care how it impacts to their customers. Every time I called in, just saying "Sorry, wait, sorry wait", nothing else, pointless. Never use TD again.

My debit card was stolen, my checking account drained, they didn't even bother to check the video cameras to see who was stealing my money, refused to refund anything saying the thieves stoped using my card after I reported it stolen, meaning I was involved in stealing my own money myself. They stopped using because it was already declined and there was no money left. Next thing you know comes new debit card in the mail, I didn't activate or use it, because I already got another card at the bank in person. A few weeks later somebody is trying to charge this card that came in the mail and I never used, of course it was declined, so I had to report it again. A week later somebody is charging my new card that I just got in person at TD bank trying to buy something on Amazon. I called Amazon they have no idea, will do investigation. So I had to cancel this card too, and get another one today. I'm tired of looking at my account being scared the money is gone again. I assume it's somebody working at TD bank or hacked into their system that is doing that. They are too lazy to investigate (or just don't want to give my money back, which is more likely). So I'm going back to citi bank, where I had an account for 10 years and never had a problem before switching to TD bank, which was a huge mistake. Thanks.

Be aware of the people who works in td easy web. Somone trying to hack my account from their department,. They changed my email address and my husband's email address and sent me a change pasword notifications over the text, 4 times! I will close my account soon! This is really alarming!

I was a TD customer for over 25 years and I due to my recent experience with TD I made the decision to close my checking and savings accounts and move my funds elsewhere. I also hold a high value TD credit card which I have paid to 0 and will no longer use, I also switched my insurance to a different insurance provider.
Long story short I received a new card in the mail as my old card had expired. I live remotely and my pay cheques are in actual cheque form and living remotely I use the mobile app to deposit my cheques. The new card that was issued to me did not have access to deposit cheques through the mobile app so I proceeded to call the 1800 number their app provided. The representative I spoke to seemed friendly and helpful and said I would have to go to a branch to and explain this to them and they will issue me a new card in person. I made the long drive through the snowy mountains to go to the TD branch (Branch # 9149) in person and when I explained my situation to the teller in person she informed me that she cannot help me with that and advised me to call the 1800 number on the app. So I deposited my cheque in person and went home and waited almost 2 weeks for my next pay cheque. I tried to mobile deposit the cheque and got the message about not having access to deposit cheques mobile. I called the 1800 phone number and was told it is at the bank tellers discretion to issue me a new card or not. Now being someone with funds in my account that I've held with them for over 25 years, I have a high value credit card with TD and I don't just have good credit, my credit score is excellent. She explained to me on the phone there could have been an issue with fraud. Now this issue isn't on my end and if they had some fraud activity on their end related to my account I was never informed. Maybe this is a common reason why access for mobile app deposit is not granted but if that is not the case here why can I not get a straight answer from anyone and get this issue resolved. In the end I closed my checking and savings accounts which the representative quickly did without trying to find a better resolution and I moved my funds elsewhere. I paid my high value TD credit card to 0 and will no longer use it and I switched my insurance to a different provider.
I will not pay a company or bank over $200 a year in fees for services I am not allowed to use and can't even get a straight answer as to why I no longer have access to the mobile deposit in the app. If this is the direction TD is moving in with their customer service I am happy to no longer be a long term loyal customer.
Just wanted to let everyone know my recent unfortunate experience with this bank.

I was very unhappy with my recent experience at T D bank. It used to be a friendly, competently run branch. Fortunately I was able to catch two mathematical mistakes before signing the document I went to the bank to see to. Correcting these mistakes after signing the document would have been time consuming and difficult.The Financial advisor was impatient, and seemed oblivious to the mistakes he was making. Was his treatment of me due to my age or gender? I'm looking for a difference bank in Victoria.

TD Bank is the most frustrating bank I have ever had to deal with. I have been a customer since 2016 and an employee for over a year as a Easy-line Call Specialist. I've given this bank many of tries to redeem themselves. I'm over it and making my story public.

During this time working for TD I suffered from severe depression and mental exhaustion it was one of the worst jobs I've ever had to work for because of the pressure and restrictions they put on their call agents. Did TD do anything to help with it... NO.

On top of this their banking services aren't much better to experience. I've spent countless hours and money call abroad over the phone unlocking my cards and online account. This bank is not user friendly for those who live abroad in other countries. TD bank has caused me so much distress in less then 10 years and I've had enough of it.
I certainty don't want others to endure the experiences I've had to go through.

Trying to close down all of my accounts and investments today which took 50min to call and get a hold of a specialist just for the call to disconnect. Calling back the next special was very nice but it has taken me over 2 hours just to find out I need to go into the branch. Absolutely ridiculous terrible service.

I've moved to Tangerine for about 4 months and Im so much happier now and have had zero issues or complaints.
Tangerine was previously founded by ING a Dutch bank from the Netherlands who I also have an account with. I have been living in The Netherlands for over 2 years. Their services are very similar and hassle free, everything is done online and easily accessible. Calling their customer service doesn't take over an hour and their online services are very user friendly.

Account Safety zero: they ignor about the scam activety in your account
Coustorservies zero: in baranch and by phone nobady can solve the issue

Got a mailer from you offering a bonus. Stupidly, I took the bait. I have wasted a huge amount of time trying to get that bonus and you've had my money for 9 months. Even managers can't talk to the bonus department directly. There's something wrong with this system. Now I'm told you wanted me to take a picture of the mailing from back in may? Seriously? I only do business with institutions I trust. That is not you. Live up to your advertising!

TD Bank is deliberately punishing me for no reason. I deposited a legitimate check for $1,500.00 almost a week ago. The money had already been taken out on the same day I deposited the check. My check cleared & TD Bank had the money quick. I called their CS line, but the person gave me an attitude, rubbed it in about how I have to wait until 09/13/23 to receive my own money & and then ended the call after I demanded my money. I have bills due and groceries to buy. They don't care.

I just started bank
At TD. I noticed TD
Taking.12 cent form my saving account. So they could charge N.S.F. Charges.

Bill payments.
To icbc. No taken.
Causing more Fee's. It's a daily event going into the bank.
Watch your money
They are well know
For over charging customers. Look up the lawsuits!

Omg. Wow.
If I committed fraud I'd go to jail!

Not T.D...lol

After waiting for 18 days, I'm disappointed that TD Bank has yet to address my concerns. Even my attempt to reach out to the CEO as a shareholder was met with silence. This experience strongly suggests that TD Bank prioritizes profits over service improvement. It's concerning to see this lack of responsiveness, as it could lead to customer neglect in the long run. Given these circumstances, I cannot recommend TD Bank and am considering selling my shares. Investing in a company that remains silent at all levels seems unwise.

I have never had a worse experience with a bank. TD Bank will get your for everything they can. They charge fees that are not in align with the reason in addition to them editing profile information without customer knowledge. The 1-855 number hung up on me at least 9 times while trying to connect to a representative. The Customer Service representatives are not knowledgeable of their jobs and should be trained properly on customer questions and needs. I recommend using another bank for ALL your banking needs.

Message: I just stood in line for 15 minutes watching their sole teller attend one single customer. They were having a nice conversation between the two of them as the line grew to 6 people. The line formed in front of the manager's glass walled office to no avail. Finally, I left, as did two others. This is a shame considering all the money they make to provide spacious, empty centers, with ancient legacy computers and apathetic employees.
I wrote them to say: "Feel free to come to my house and wait 15 minutes to pick up my deposit."

First of all, let me say Hello TD bank, this review is not about your company but about Monica one of your CSR at your online center...Shes is a keeper...her voice is friendly which leave a smile on your face she has a contagious laughter that calms you down instantaneously, But it's not just her sense of humor that makes Monica stand out. She's also incredibly knowledgeable and always willing to go the extra mile to help out her customers. Whether you need to open a new account, or just have a question about your statement, Monica's got you covered. And she'll do it all with a smile on her face and a spring in her attitude, She proves that you can be professional and still have a great day at work She's the best thing to happen to TD bank since the invention of the ATM. And believe me I have dealt with the CSR team alot...

Calling customer service line, I expected that it'll take some time, but obviously not for 40 MINUTES. But after conquering this step, operator start switching me between departments, for each I told what my problem is but they keep telling me to hold the line or that another specialist will be able to help me.
Guess what? Yeap, in the final I didn't get solution but spent more than an hour of my time.
If you respect your personal time - don't deal with this bank.

I don't have services/accounts with TD Bank including credit card service; yet, they sent me a credit card based on past service I had with them many moons ago.

There is no way I can get them to confirm this will never happen again.

The complaints escalation letter I received from them had a name and contact number on it. That person and phone number was never accessible.

Stay away from TD Bank.

If for any reason, ie theft fire etc. you need records of a bank account at TD Canada Trust you are out of luck