TD Bank

I don't know of anybody who really loves their bank, but at least they're open on the weekend so its a bit more convenient than some other local banks. The local branch manager at least tries to be nice and greet guests, so I give them some credit for trying. I don't like their latest office redesign though: I think the layout is worse, and getting rid of the change machine (for counting coins and getting credit for that) made everything very inconvenient.

I don't have services/accounts with TD Bank including credit card service; yet, they sent me a credit card based on past service I had with them many moons ago.

There is no way I can get them to confirm this will never happen again.

The complaints escalation letter I received from them had a name and contact number on it. That person and phone number was never accessible.

Stay away from TD Bank.

On September 27,2023 at 10:25 pm my elderly friend called TD bank for help to find his checking statement online. He doesn't have enough English, so the agent invited an interpreter. It took about 10-15 min of interrogation even his account information was in front of him and he did his best to answer her questions. As a result he never got the answer about WHERE on their site he needs to look for the statement and after the question about her name the agent hanged up herself and interpreter. I witnessed this conversation and it was an amazing experience. Wish TD bank have a recording of it and somebody will listen to it.
TD bank statements online are really hided and for paper statements they charge $3 from elderly people with extremely low income.

I went to TD bank located in Columbia Square New Westminster.
I met a teller named Sandra Ta. Very obnoxious; power hungry teller.
She should be fired from her job

It is extremely annoying when their employees randomly leave voice messages with their number but no details as to the reason for the call. Do they think I have time to call them when it is likely a sales call? I am busy, I have my own job to do too. I do not have time for their silly cat and mouse games. TD, stop bothering me and stop wasting my time.
There is too much red tape to do something simple with TD. For one transaction, sometimes they have me read and/or sign off ten papers and some are six pages long. It is very time consuming and inconvenient. No doubt, all the high fees they charge is paying for all this unnecessary paperwork. TD is an inefficient organization.

Been with TD bank for 5 yrs I'm constantly getting maintenance fees, non atm fees, and the worst one is if you happen to over draft they continually charge you 35 after 35. $140 in overdraft fees for a 5 dollar item really TD bank. Word of the mouth is strong and as I'm switching banks I will let everyone I know about you all. Nickel and diming the hard working class that live pay check to paycheck. SHAME on you! I will post on every review site I can find. No option for you but we're sorry that's what you get when you call. If your thinking of using this bank I strongly recommend you don't!

Calling customer service line, I expected that it'll take some time, but obviously not for 40 MINUTES. But after conquering this step, operator start switching me between departments, for each I told what my problem is but they keep telling me to hold the line or that another specialist will be able to help me.
Guess what? Yeap, in the final I didn't get solution but spent more than an hour of my time.
If you respect your personal time - don't deal with this bank.

They used to be very convenient but COVID made them turn nuts. They closed many branches to Normal in-person visits And make you wait in the drive thru. And the lines are horrendous it's obvious they're not staffing things well enough. How come all of the markets and other places operate normally but you act like you can't have a relatively normal experience. Fix yourself soon or lose my business. You used to be great but now you're not.

TD Bank is deliberately punishing me for no reason. I deposited a legitimate check for $1,500.00 almost a week ago. The money had already been taken out on the same day I deposited the check. My check cleared & TD Bank had the money quick. I called their CS line, but the person gave me an attitude, rubbed it in about how I have to wait until 09/13/23 to receive my own money & and then ended the call after I demanded my money. I have bills due and groceries to buy. They don't care.

Be aware of the people who works in td easy web. Somone trying to hack my account from their department,. They changed my email address and my husband's email address and sent me a change pasword notifications over the text, 4 times! I will close my account soon! This is really alarming!

Last year I lost quite a huge some of money after my account got hacked. The bank turned a blind eye. Was honestly such a horrible experience but I'm glad to say that i've finally been able to recover over half of the money i lost huge thanks to Payback Service. I've always Been skeptical about asset recovery companies but i'm glad i gave them a chance.
I hope I have been able to help someone as well. Reach out to the recovery specialist to recover you lost funds from any form of online scam.

When your mortgage is bought by another bank, you don't have any say in it. You might think that all banks are alike. Not true. In dealing with TD Bank,who bought out rmortgage, I have NEVER dealt with a less professional financial institution.

It's really hard to get help at TD. If you call, you are on hold for atleast 30 minutes while they play awful, loud repetitive music. Are they trying to break you down before you connect?! Then the 'service' rep never helps and you have to escalate. It is so frustrating to deal with them.

I lost my debit card recently and because I don't drive I called to have the card delivered to my house not realizing that it would lock me out of my online banking app. When I called to see if they could help me gain access to it via username I was told "no" and that he couldn't give a username over the phone. It's mainly frustrating because I can't pay my visa. I'm going to go into a branch on Monday and see if I can do it there but they honestly need a better system we're you are not completely locked of the online account.

After waiting for 18 days, I'm disappointed that TD Bank has yet to address my concerns. Even my attempt to reach out to the CEO as a shareholder was met with silence. This experience strongly suggests that TD Bank prioritizes profits over service improvement. It's concerning to see this lack of responsiveness, as it could lead to customer neglect in the long run. Given these circumstances, I cannot recommend TD Bank and am considering selling my shares. Investing in a company that remains silent at all levels seems unwise.

I tried to cash a ten dollar check at td bank however td bank charges a 10 dollar check cashing fee for non customers. Really? So on any check im charged 10 dollars? So in order to cash this check id have to pay the entire amount of the check? Most places will charge a percentage for check cashing under 100 dollars but not TD. One word, GREED.

I complained about very bad customer service. As revenge, my account was frozen. My money was stolen. After a week of fighting for it, I got the money back. Belinda was especially rude, saying they didn't want my business after 6 years. I said I didn't want their business, after lying, cheating, stealing, and bullying!

Waiting 1 hour and 9 min, the service very bad this bank should close down, dispute item and never get result,
They don't care about customer at all i wouldn't even use their card, i am glad i don't have any account with them, baking 0 web page 0 credit card service 0 customer service 0 i dont know why this bank steel open,
Must be bad days coming,

I received a promotion through the mail from this bank offering $200 off of $500 in the first 90 days of opening an account, which I was to apply before 11/05/21. I applied and was accepted on October 5th 2021. I made a purchase for over $500 within a week of receiving the CC. They only gave me $150 for the reward when I was supposed to get $200. I kept the paper for proof, but they still will not honor it. I filed a complaint with consumerfinance.gov. Hopefully they will get this rectified. STAY AWAY FROM THIS BANK! I wish I had known about all the complaints against this disgusting bank! The government needs to fine them or put them out of business! This is despicable, deceptive attempts to rip people off, Their are so many other banks that are upstanding and care about their customers. NOT TD BANK! You are forewarned!

TD is by far the most fraudulent bank in North America. They have the most unscrupulous business practices. They CHARGE HIDDEN FEES. They lie about the accounts and then charge customers after they have their business. The business advisors are fraudulent and engage in such practices that it is akin to theft; however, because they are a large bank, they can get away with it. Their staff are all corrupt. Beware especially of the small business advisors. They find ways to lure you in and then start charging hidden fees without the customer's consent. Be careful about placing your money in any account with TD - they will steal it all in a sneaky and unscrupulous manner without care or concern.

I attempted to open a personal account at a Crowfoot branch and deposit a $300,000.00 bonus check, which was written on a TD business account with all the funds there and the manager had suggested I use my Royal Bank account to deposit the funds then transfer the funds over when they have time to open an account for me. Result my funds are already at a savings account at the Royal where they are going to stay. A note to the TD Bank you should quit your advertising campaign on TV for new customers when your bank employees are to lasy to open a new account with a $300,000.00 deposit

I received a gift card and attempted to use it. However, the card was denied. Several calls to customer service were made wand I was advised that the TD bank no longer issues gift cards but I could received a check for the amount of the card. I was assured by customer service rep that a check would be issued and I could expect it in 7-14 days. I waited for the allotted time no check, Another call to customer service and I was told that my request had not been processed, but another request would be processed immediately. Here it is over a month and I still am not in possession the the promised "refund". I am not a customer of TD but this interaction with TD will assure I will never be a customer.

I had requested for credit limit increase on my credit card and they took all my information and never get backed to me. Also, it will take hours and hours to connect to customer service. Worst service and worst bank I ever had in my life.