TD Bank

Hi, my name is Sumbul. I had having issues paying my credit card Bill's online this morning. I called TD phone line. Customer services representative Emaan helped me and resolved all the issues. Excellent customer services.

Do not open accounts with TD. My business Visa credit card is being charged every month and no one knows who is getting the money. I had to make 8 phone calls to TD customer care. The endless authentication process is excruciating despite being authenticated by the TD app. Spoke to Stephanie, Haris, Julia, Aman, Mira, Bithusha, Hanif in a single day and the manager Karen Licorish who was the worst. The service has not been provided. My credit card continues to be charged every month for some random "vendor"

First of all, let me say Hello TD bank, this review is not about your company but about Monica one of your CSR at your online center...Shes is a keeper...her voice is friendly which leave a smile on your face she has a contagious laughter that calms you down instantaneously, But it's not just her sense of humor that makes Monica stand out. She's also incredibly knowledgeable and always willing to go the extra mile to help out her customers. Whether you need to open a new account, or just have a question about your statement, Monica's got you covered. And she'll do it all with a smile on her face and a spring in her attitude, She proves that you can be professional and still have a great day at work She's the best thing to happen to TD bank since the invention of the ATM. And believe me I have dealt with the CSR team alot...

Never believe what they say. Never sign anything without read it from top to bottom.
My GICs matured and the adviser was trying to persuade me to reinvest but I was saying a very firm "NO". She have me signed that I declined her adviced which in reality I signed the back of GIC investment. When I found out what happened the whole establishment and their so called help departments was playing games with me until I told them I will tell my story to CTV and right away I start receiving phone calls for resolution. Which it really did not because you kind of resolving one problem but the same time you discovered another. There is no ending to their deceit.

DepositEd a cashier check(normally 1 buisness day)the issuer(m*t bank)peoples now, now it's 6 days and they told me if they caint verify the other signature and that the check belongs to me they'll have to send it back.so that means 2 more weeks to clear another bank. Right now I'm basically homless living with brother that wants me gone no vehicle, even to get a job or find shelter or pay my bills after a heart attack. Seems like the gov type burrokrcy and 'this is just the way it it is mentality"sad.

I've been banking with TD for@ least 10-12 years now and on Mon May 8 I deposited a check for 6k into my acct. By the next morning I logged into my account & saw that they placed a 6 business day hold on the check. I've never done bad business wit TD in over 10 years I've never had a bounced check, also it's not a personal check it's an official TRowe Price check, everybody knows them. I don't think that it'll take 6 bus days to verify a TRowe Price check. This isn't the first time that I've been through this with TD, but after more than 10 years you would think that they would treat me way better than this. I will make them my secondary bank from now on if I don't close the acct altogether, cause they're just not worth it, it's way better banks out here. What horrible customer service, wish I could give them 0 stars.

TD has to have the worst customer service right next to RBC, and Walmart Canada!
I called the TD call center a LONG TIME AGO and changed the phone number on file, and ask that the other 2 numbers be taken OFF the file b/c I simply did NOT have them any longer.
Now, one would think that b/c it was actually a LIVE agent I was speaking with that works for the TD bank, they'd be able to follow simple instructions, But NO. So, I go to log into my account the other day, and doesn't the TD bank decide to $#*! up my day, and ask to send a verification code. NOT to my NEW number that is SUPPOSED to be on my file, like, over 4-months ago now, but to either of the numbers that, 4-months ago, I was assured got taken OFF the file.
Now, if these numbers are supposed to have been removed 4-months ago... why the $#*! is TD asking to send a verification code to two phone number that I DO NOT HAVE, and haven't had for over 4-$#*!ING-MONTHS?!

I'm not one to write bad reviews but TD is a terrible bank! Would not recommend them! They don't value their customers and I've had nothing but problems with them lately.

I have full Power of Attorney (POA) for handling my mother's affairs. I went in to the Chilliwack Branch of TD (at the Cottonwood Mall) to do some banking and they would not accept the POA paperwork. No explanation other than "We just can't accept it." I'm glad we paid hundreds of dollars to a lawyer to get a POA set up only to find out that TD won't accept it. Very unprofessional.

In my entire life i was never so disappointed and never so frustrated from a bank before like from this one. I mean guys if you planning going overseas you better get all your money cash 'cause once your voice won't mach you have to go back to canada just to get your money... let me repeat "YOUR MONEY" doesn't matter what you do you out 'cause them fancy supervisors on line let you wait for infinity just to tell you "sorry no voice mach no pass bye". I MEAN WHAT IS THAT FOR CUSTOMER SERVICE freaking BurgerKing has more patience than this guys.

ÌThey won't reverse your mistake transaction even 1min after transaction happend;
Even Walmart give you 7 days to reverse your business with after 1 month.
This is stupid not to reverse your mistake after 1min

I believe that any company that stoops as low as to stealing donations should be investigated. What else are they doing that is Illegal? Trust is gone. Will never go back to this "bank"

Td bank allowed fraud on my account on July 22, the did not use their voice recognition or any type of prevention, instead allowed someone into my account discussed information and and caused 2 mobile deposits to cause me to lose $660 deposit and a $700 check that was deposited into the account for future usage instead they allowed someone access to change my pin and also gave them a platform to deposit 2 checks in to my account and then later charging me for their mistakes not giving me any partial refunds, afte4r a 20 day wait then they also, then denying my claims about the fraud after i filled out a incident report and caused also took my $660 deposit and $700 check which put me in the negative all because of them allowing someone into my account to process fake checks. They have also created disputes with progressive that I did not authorize casing me to pay my auto insurance twice... and the they next step should be to team up as a group and file a class action lawsuit. Not one provisional credit filed incorrect disputes and allowed fraud by giving someone all my information that has set me up for a failing situation. Now I can only speak with my local bank who in turn dont have time how are the feds and fdic allowing banks to take people money then they turn praise them and fine then allow them tax breaks as if it never happened...

We have a TD Bank home equity line of credit that we used to put in a new deck. One of our contractors deposited the incorrect amount on a check back in March 2022. 6 months later TD Bank went in and changed the amount and it went over our line of credit limit. First off, TD Bank told us we could never increase our line of credit limit without reapplying for a loan again from the beginning, yet when a contractor check is entered incorrectly, they have no hesitation in going over your line of credit and adding it to your bill.
I told them I could pay the overage, but not all at once since it was roughly $2,500 and it was the holidays. The rep on the phone put me on hold for about 5 minutes to see if they could do a payment plan and she came back and said "No." So I told her I could pay this off in amounts of $400-500 each month. She said they would note the account and to pay off what I could. Well, they barely gave me anytime. Instead, they called multiple times a day, every day at work, right at 8:00 am! Even on Christmas Eve they called asking to pay the full amount. Without any message or notice they reported my payment as late. Which ended up dropping my credit score from a 720 to 630! Terrible customer service. They don't care about their customers. They didn't even give me a chance to pay off the amount. The rep I talked to said one thing and their action was another.

You expect your money to be safe in a bank. You also expect your bank to be on your side and protect you from fraud, scams, etc.
HOWEVER, I have ost thousands of dollars, over the years, as a TD Bank customer. I've lost money in credit card disputes, and, most recently, I was scammed out of $1500, and, despite the fact that TD is VIOLATION OF A FEDERAL LAW, REGULATION E, they denied my fraud claim. This is the last straw! I am taking my money elsewhere and I advise ANYONE thinking of opening an account with them to think twice.
I'm wondering if the bank is in cahoots with the scammers, at this point. There is NO CONSUMER PROTECTION and worst of all, because TD is so large, everything is completely impersonal.
While you can file a dispute at a local branch, you never actually get the opportunity to speak with the dispute office. It's a cold, soulless institution and I am withdrawing all of my money ASAP!

TD Bank is the most frustrating bank I have ever had to deal with. I have been a customer since 2016 and an employee for over a year as a Easy-line Call Specialist. I've given this bank many of tries to redeem themselves. I'm over it and making my story public.

During this time working for TD I suffered from severe depression and mental exhaustion it was one of the worst jobs I've ever had to work for because of the pressure and restrictions they put on their call agents. Did TD do anything to help with it... NO.

On top of this their banking services aren't much better to experience. I've spent countless hours and money call abroad over the phone unlocking my cards and online account. This bank is not user friendly for those who live abroad in other countries. TD bank has caused me so much distress in less then 10 years and I've had enough of it.
I certainty don't want others to endure the experiences I've had to go through.

Trying to close down all of my accounts and investments today which took 50min to call and get a hold of a specialist just for the call to disconnect. Calling back the next special was very nice but it has taken me over 2 hours just to find out I need to go into the branch. Absolutely ridiculous terrible service.

I've moved to Tangerine for about 4 months and Im so much happier now and have had zero issues or complaints.
Tangerine was previously founded by ING a Dutch bank from the Netherlands who I also have an account with. I have been living in The Netherlands for over 2 years. Their services are very similar and hassle free, everything is done online and easily accessible. Calling their customer service doesn't take over an hour and their online services are very user friendly.

The call center Roxanne was fantastic and very friendly.TD bank well recommended and customer service on their branches are all nice and very accommodating

Terrible costumer service unprofessional I see they don't car to fix any any issues my car my account was freeze becouse they don't know how to fix they only cares about people money I'm frustrated sad bad they make me feel so bad because I whent to buy food and 3 times my car was locked because they don't car or have ant experience dell with costumers

WELL ITS A GREAT BANK TO BE HONEST AND THEY DON'T CHARGE YOU A THING IF YOU HAVE A 100 OR MORE IN THE CONNIVENCE ACCOUNT. PLUS U CAN GET AS MUCH AS $400 AGAINST YOUR ACCOUNT EVEN IF IT PUTS IT IN THE RED. ITS ONE OF THE BEST BANKS AROUND

Tdbank is the head of the serpent. It's interest rates are the gospel of the devil. Greed is the book that these trolls live by. Never would Recommend.

It's been an awesome experience banking with TD CANADA. Online service is spot on. And when you do go into the branch, they are so professional. Kudos

TD brags it has the highest satisfaction rate of all the banks. Here is why. If you complain you are kicked out of the system. That is exactly what happened to me. I had a problem with the credit card division. I was callously dealt with when I tried to have TD assume responsibility. I ultimately won that battle but decided to complain about my treatment. To make a long story short, I received a letter from a local V. P. (they have dozens) stating that if I didn't close my accounts with 30 days ( I had been with TD for over 20 years) they would destroy my credit rating. FYI. You CAN'T complain to the executive offices as can with Bell and other companies. Your must go through 4 steps…I complained that I wanted the executive number of the Toronto office to no avail. I complied and was turned away with a polite "sorry buddy". The result was that I tried to contact Tim Hockey, senior V. P. in Toronto but he refused to answer and had his "customer service" gal write me a goodbye letter. So, if you have problems with the TD empire, remember…you aren't alone and you have NO recourse that will listen to you. Complaining is NOT permitted at TD.

I had some GIC investments with TD Canada Trust. In August 2022, I converted these to a RIFF. I had to do this in person at the bank--180 Dundas St. In Toronto. The employee I dealt with said I would have 15% of my monthly payment of $600 withheld in taxes. That seemed fine to me. However, for the first five months I received the payment, only 10% was withheld. Then, in the sixth month (January 2023), no tax was withheld. I did some research on the Internet and found that because the payments totaled more than $7,000 a year, by law, the tax withheld had to be 20% per month. Therefore, I should have been getting a payment of $480 a month. I complained to the bank, and the next month, I received around $475 (the wrong amount). I complained again. In March, I received $450. At that point, they escalated my case to the upper echelons of customer service at the bank. I was assured that the problem had been solved, and the bank gave me my missing $30 plus another $70 as an apology for my inconvenience. In April, I finally received a payment in the right amount--$480. I sighed, deeply relieved. However, in May, I received two payments--one for $480 and another for $393.76. How can a bank not get a simple RIFF payment right? What else are they not getting right? What kinds of mistakes are they making on million-dollar investments? In my view, TD Canada Trust is so incompetent, they should be out of business. Their business is managing people's money, and they can't do it.