TechInTheBasket

Still waiting for a refund that was promised a month ago. I get the same excuses in every email… we have passed this on to our accountant/finance team. Someone will get back to you in 24/48 hours - they never do.
This company sells absolute rubbish and has horrific customer service! I'm still down £160 after being told a month ago that my refund had been processed and to allow 72 hours for it to show. Lies.
Avoid like the plague

Bought a iPad Air, it never arrived, tracking numbers they give don't work, still fighting for my refund now have had to get PayPal involved to get my money back. I should have done my homework before using this terrible company, be warned

First, think 100 times whether it is worth saving!
Galaxy Watch 4, GPS stopped working! After talking with support, they offered to send them a watch for a test. Since the warranty period has not yet expired. After 1 month of testing, the store admitted that the watch was defective and could not be repaired and offered me a replacement, to send the same watch.
I agreed. The watch was sent, BUT in an open box and used. There are signs of wearing on the strap and scratches inside the strap holder. I wrote to support and attached a photo. The store is no longer in contact! Terrible service! I do not recommend ordering!

Avoid it if you can. Be aware if you want to return something that the company allegedly withholds 10% of your money.
It has not been written anywhere. Moreover, the received item even was not opened. While waiting for a week for the delivery, bought it somewhere else, and therefore do not needed anymore.
Generally, they are not happy if the subject "returns" is raised. It sounds like the company is very dishonest with customers.

We purchased apple ear buds and paid for an extended warranty. The warranty covered repair or replacement. They developed a fault and we returned them as instructed however Tech in the basket have refused to repair or replace them and have offered 50% of the purchase price.
We rejected their offer and now they are not replying to our emails.
The phone number listed is a mobile and no-one answers so that is a waste of time.
Such a shame for this company to get a poor review for something they could easily resolve

I received my order for a Nintendo switch late, I had to chase it several times before it was finally sent, when it arrived the box is damaged beyond belief, the box has been opened before, it has no security tag or plastic wrapper, it looks used. 100% will be returning and getting my money back and will never use them again.

Techinthebasket is a scam! They sell defective electronics, then do not honor their warranties. I purchased a phone from them. It was defective. I returned it for repair or replacement. It's now been several months. At one point, they tried to get me to give them more money to return it, but now they won't reply to my emails. Total scam!

Order and payment confirmed immediately and informed awaiting dispatched. Shipping traceable. Only complaint was that I could not get an estimated delivery date in advance even though requested by email. Just had to let things take their course.

I bought some Air Pods at the start of Fed. An email confirmation came through quickly with a tracking number (worryingly quickly looking back on it now...).

After hearing nothing after the above email. I tried to use the tracking number on numerous occasions to be told it does not exist. I chased CS who instantly blamed Royal Mail for issues with delivery - have read other reviews it seems there go to excuse.

While always quick to respond its all pretty irrelevant when they don't deliver to there promise. I had been told i would receive my order on Friday. To now be told i wont (after yet another chase).

I have no confidence in the Air Pods getting to me. The only fall back is that the purchase through pay pal so should be able to get a refund if needed.

I expect to get a response on here as they seem to care more about that than looking after their customers.

Do not use Techinthebasket.
I have paid for a phone which after nearly a month has arrived. I believe it has never been dispatched. Ongoing contact is only via email, and there replies are computer generated.
Save your money and shop elsewhere

Appalling communication and extremely poor customer service. No delivery information and then apparently 2 attempted deliveries by DPD which one of them mysteriously never appeared on our CCTV. Techinthebasket then requested the return to them of
My iPad without any notification to me. It took numerous emails to find when I would be refunded and still today 3 weeks after ordering they still have my money. I am told it will be 3-7 more working days before I am refunded. I would never use them again and wouldn't recommend to anyone!

Scam company.
They advertise products at low prices that they cannot supply. Their communication is appalling, they provide false tracking details claiming an item has been shipped. Check the tracking number with either TechInTheBasket tracking page (does not exist) or the delivery company (cannot confirm the status...) after a week.
Basically a scam company, ripping people off fraudulently claiming items have shipped.
Now, take a look at the positive reviews here, no-one writes reviews like that, these are written by journalism graduates that can't get a job so get paid for fake reviews!

Originally, what a dilemma. Such a good price 40% off. Too good to be true. Negative reviews were of concern. What to do? I went with my gut feeling, there were more positive reviews, and the phone model was not the most recent so discounts could be expected. I ordered the Samsung phone. I received an email thanking me for my order. A delivery date of 6-8 days was given. Within 24 hours a further email informed me of it's dispatch. Day 8 the phone arrived. Well packaged, box sealed. All information on packaging, on and in box was in English. Easy to set up even though this Granddad was transferring information from a Windows to an Android. Delighted with new phone, especially the cameras. From my experience I would recommend TechInTheBasket. Many thanks.

They will not stand over their warranty which is supposedly 24 months. My Samsung S7 Edge has a faulty screen. They diagnosed "artificial damage" whatever that means. From purchase, it was enclosed in a protective casing, it was never dropped ar got wet. But they refuse to fix it unless I pay £180 over 50% of its cost. They are not an ethical company and will tell whatever lies to renege on their responsibility! My advice is spend a bit more with a company who will stand over their warranty.

Stay away.
Terrible company to deal with. They do not have a phone number you can ring them and they do not reply to any emails.
I bought an item and it has been shipped 5 working days after by purchase even though I've cancelled my order through paypal.

They say Item is shipped from UK but what they do is to buy it from China, wait until arrives in UK then ship it from Manchester to UK customer.

You might pay a little more from a trustworthy source but its worth the piece of mind. Thankfully I've placed my order through Paypal and Amex so I have no doubt I'll get my money back.

I made a purchase, having been waiting over a month, tracking number does not exist and have now started ignoring my emails. Please take notice of this warning, its simply not worth it. I seriously question the validity of any positive review of this place!

I've ordered a samsung s9+ about 10 days ago, at first i was nervous as well but thought i would give it a try looking at all the reviews. Everything was fine, i got the tracking number and the DPD said it would deliver my item on the 21st may, but no parcel arrived. I called the DPD and the tech in the basket guys only to hear that my parcel was lost somewhere (so i wonder, how could they inform me that it would be delivered to me) when i told them i got an update stating my delivery date they said it is automated (how can you automate something like this without the product) they said they will track the product and get back to me within 24 hours. But its 48 hours now and no update whatsoever. I've paid it through paypal and raised a claim since they are not responding. The case is still under review.

My Samsung A51 suddenly stopped working and just had a blank screen. I contacted 'Techinthebasket' and was told that the phone was still under I should send phone details and photos/video of phone.
I did this and from that moment onward there was no warranty help or communication at all for a few months. I then wrote again and they simply told me to go to Samsung and take it up with them. As the retailer of the Phone they have a legal obligation to sort this out themselves. They have not!
Beware of the FALSE 24 Month warranty offer on there website, they do not honor this and this company is based in Hong Kong. Buyer beware.

I ordered a Galaxy S8+ dual sim around around January 2018 for 505 pounds, it came with DPD tracking and item arrived within a week. It was all original in boxed packaging. I ordered one at first by accident and got them to cancel the order so they did reply and cancel the order for me but for other general enquiries they are slow to get back or don't respond at all. People who have had bad experiences I would say ordered the latest phones like S9 and items did not arrive I think because it's the latest device, it prob got stolen in the post because it is a sort after device. I would not hesitate to order from them again but not when a new device comes out, I would wait til the item gets a bit cheaper. I ordered S8+ for 505 now it is 365 after 6 months. I recommended everyone to tech in the basket after I ordered my phone, I would always pay with Paypal pay after delivery though the negative feed back I would still not be put off to order from them again. Samir East London

Was going to buy the iPhone SE as it was £60 cheaper. Then I started reading the reviews and the information on their website.
They admit that they import from outside the UK and because of that they open the item to ensure it is ok. Well, sorry, but I would rather pay the extra than risk a phone that has been opened. Off to the Apple website for me.

Bought and Iphone X 256 mb from Techinthebasket. Very competative prices, but communications and delivery very slow. With regards to repairs under warranty the service is shocking, quoting 6-8 weeks for repairs. Gave up and went to an Apple service centre in Cambridge who were excellent. Buyer beware!
I suppose you pay your money and take your choice?

I dread my IPad going down after reading all these reviews! What has broken is the lightening lead and I've had to purchase another one as they NEVER respond to my emails!
I don't know which is worse, getting a stupid response or none at all!

I bought a pair of Bose QuietComfort headphones from this outfit as they are a lot cheaper than all the other outlets. I was apprehensive due to the mixed reviews, but I thought that by using PayPal and a credit card what do I have to lose?
It didn't take long to get a shipping confirmation from them, but when putting the tracking information into the Royal Mail site over a few days, nothing came up. After about five days the tracking showed that the item had been received in their Manchester depot and the next day it arrived. Despite them claiming to ship from the UK, I suspect that they order from China and then send out. To be fair they say 6-8 working days on their website, so don't expect instant delivery.
The item itself was genuine and in a sealed box, so overall I'm a happy customer...