TechInTheBasket

As others have said, I was a little nervous given some of the bad reviews. But I wanted a particular mobile phone that's never been on sale natively in the UK and TechInTheBasket were one of the few people to offer to import it. They did a great job: it arrived after 2 weeks as stated, brand new, perfectly functional, with a UK power adapter bundled, and at a great price compared to other sellers.

Pleased
I made a mistake of losing my temper too soon, the parcel finally arrived as the customer service guaranteed, they have been really nice, the quality of the product and the price are also unquestionable.

I ordered airpods for my daughter for Christmas on the 9/12/22 they arrived this afternoon. After reading bad reviews I was unsure if I would get them can't fault the company communication was brilliant thanks again

I ordered a nitendo switch for my daughters birthday which i never received, after checking tracking it was left in my front garden (plant pot) with out authorisation & wasn't secure. Contacted tech in the basket & they said it wasn't there problem as it was delivered but clearly it wasn't, there customer service was very rude & ignorant. Avoid at all costs, my daughters birthday was ruined & im £136 out of pocket

Only had the oppo reno 2z for a few days, but feels and looks good quality, easy to transfer data and set up... brilliant screen for watching movies/football/youtube etc, pretty easy to navigate... like I said it's early days and time will tell, but so far I'm pleased.

I ordered an Apple Watch series 6 as a gift. It was about £70 cheaper than elsewhere. Unfortunately I discovered the recipient wanted something else after I placed the order. As it had only been a day or two and the watch hadn't yet shipped I asked if I could cancel the order for a refund. Customer Services responded very quickly and said they would cancel. I received a full refund within a couple of days. I can't vouch for the product quality or delivery but customer service was very good.

Ordered a galaxy note 8 from than last month. The item was clearly refurbished and missing the s pen. The phone number doesn't work and when they bother to answer to emails they ignor the issues. They offered me a pitiful refund that didn't come close to the cost of the replacement pen and then rather insultingly made an even lower offer! They have said they will send a new pen but weeks later I have still had nothing and they have ignored all of my recent emails.

Good service and price
Their customer service always replied within 24 hours, not missing a single message.
The prices are good, I never regret purchasing from them, the delivery time is a bit long but the waiting is worthy.

Do not buy anything from this company. I bought a Samsung Z3 phone from them, and they've admitted there's a fault with the phone, but refused a refund or replacement. Samsung won't fix the phone as it is not UK spec, it was made in Taiwan. There's no customer service and they won't answer my emails. Would never buy from this company again.

I hadn't heard of this company when I came across it online.
My experience with this seller has been positive. The item I ordered came very well packaged up and in good condition, reliable alternative.

I have been purchasing from Techinthebasket for about 2 years, there never was any problem with the shipment and the parcel always comes without any trouble.
If I have to say something, the delivery is not fast... not a problem for me though.

Terrible. Ordered a OnePlus Nord from them. Given a Royal Mail tracking number but Royal Mail never delivered the package and, when I went to the sorting office, they couldn't find the package. Reading some other reviews, seems like this is a common problem and my suspicion is that they manage to somehow generate a false tracking number but never send the goods.

Customer service is really terrible - they respond once a day and they respond really unhelpfully, so it's like talking to a brick wall. Another sign of a scam company.

I finally got PayPal to refund the money on their buyers protection but not worth the hassle. Avoid companies like these..

Nine days after my initial review and still nothing received. Royal Mail tracking code still not recognised and is clearly false. I will obtain re payment by credit card chargeback. I wouldn't touch this so called company with a barge pole. Stay well clear.

I have not had a good experience with titb. Firstly I waited a stupid amount of time for an ipad to come. And when it did come it was not the same colour as I ordered from the website. I want to send it back and they are making ME pay postage with tracking etc. They've offered me a £15 discount to keep it! I paid £15.99 for their insurance on shipping ipad to me and of course it took an age to arrive, I didn't think they were going to send it. Communication with them is terrible. They are now saying my 'Insurance' was postage, but postage is free. Avoid these people at all costs.I only have Pay Pal as proof of purchase as titb did send anything.Thank god I paid through Pay Pal.

I keep asking for a refund or replacement. Instead their "support" emails me once a day with a suggestion to change in the settings which I had already tried eg clear cache or hard reset the phone (email ping pong for 3 days now and counting). My personal favourite was the following response from them:

"we have done some research, we found that its [sic] OK Google causing the problem" (I never activated OK Google and the Google Audio and Voice settings are set to OFF (Paused)).

My first purchase from them and what a nightmare. Luckily we have a thing called the Consumer Rights Act so they will eventually have to solve the issue but "thanks" for making the process so lengthy and difficult! I will stick to Amazon from now on.

I ordered this product 17th, as all shops had sold out and online, saw it on Techinthebasket.com, placed the order, it came on the 24th, I see people moaning ahh it's the American version, which only means the plug is different

Gets better
I once ordered from this website, the parcel came to be in about a month, it did not bother me but surely it is slow.
Last week I try to purchase again, but this time I received the parcel in only about 3 days!
And the product is perfect!

Ordered phone on Sunday got it on Thursday. Well packed and sealed. This is the 6th phone I have bought and I have never had a problem with any the phones or delivery. All phones brand new and sealed. So I can only talk about my experience and would recommend them. I had a problem getting access to a network with a xiaomi phone and contacted techinthebasket, they replied with instructions on how to solve the problem and after a week they contacted me to see if it was resolved. Have used them for a few years with no problems

I ordered a Macbook in early October. It never arrived but they claimed it was posted by DPD. The photo they supplied was clearly not our house so they have delivered it to the wrong place. They said they would 'investigate this'. However it's now 7 weeks later. They still have my money and have done nothing and don't even respond to emails. I'm sure they are OK if everything goes right but do not trust them to take any responsibility if they deliver it to the wrong place. I will never use them again and I still have nether my money nor the computer. I am thinking of calling the police.

I only read the terrible reviews after placing the order. Having been scammed once by Chinese outfit I was then quite anxious.
I received order confirmation and tracking number indicating up to 10 days delivery. I also emailed seeking reassurance and received prompt reply saying as consequence of Covid, delivery may be longer.

I was able track package which arrived after about 12 days. The Ipad is as expected and, at £40 saving, I'm still delighted.

I did not receive my order. I have sent several e-mails to the vendor but I have not received any answer over months. Only recently, they answered and wanted additional payments to send my order to me. I demanded a refund, however, the vendor has not answered anymore. I am now waiting for my money over 6 months now and have not seen a single Euro from them.
DO NOT BUY, you will not receive your order or see your hard earned money again!

The delivery time is not fast, and for some reason, the tracking numbers become valid really late, but it is always a good experience to purchase from this website.
The price is really good and the quality is perfect.
They are legit, please do not worry.

I spent over £1000 on a lens from this company. 10 month later it developed a fault. I filled in their warranty form and they bounced it back asking for an order number. WHAT ORDER NO? They now say they are not E bay and I should contact my customer service! Any excuses, one after the other, now not replying to any emails.

I sent the lens to Panasonic under the UK and European warranty and they refuse it because the company is not a recognised seller.

I feel that they have simply stolen over £1000 from me. I don't know what comes next but I will pursue them through the law if necessary as they are a UK registered company, Digital Lab Services Ltd. registered in Salford.

AVOID AT ALL COSTS