TechInTheBasket

I've just received airpods from this company. The headphones sound perfect, and the customer service was top notch. Chat was available for any questions. Great product selection, competitive pricing!

CROOKS
I WOULD NOT ADVISE USING THIS COMPANY!

Had I read these poor reviews before placing my order, I wouldn't have used them. Everything I've read has come true.

I placed an order the same way I would with any other online company. They send you a receipt email at the time of ordering and then a processing email including a tracking number a day or 2 later.

The tracking number is fake. Although they say it will take a few days for it to become active. It doesn't. At no point has this number worked.

A month and a week later and no item or refund.

Currently they claim the courier (Royal Mail) has collected and they are unable to contact the courier to arrange a return. Madness.

Two weeks ago they agreed to refund me in 1-3 days. The refund never arrives.

I'm taking legal action to recover my refund and fees.

All I wanted was a pair of headphones for my exercise. PLEASE DO NOT USE THIS COMPANY! ITS NOT WORTH THE STRESS AND ENERGY

DO NOT USE THIS COMPANY
They are thieves, they have taken my money and said that goods have been shipped and yet 15 days later still nothing they should have been with me within 6-8 days as stated on the website. And despite trying to contact them all you get is emails saying wait. It is a total rip off and I have had to involve my credit card company to try to get my money back. Steer welll clear and use a reputable company and pay that little bit extra I will in future.

Purchased Garmin Fenix 5X watch which turned out to be a model for Asian market and it didn't have any European maps. They admitted their mistake only after I sent them written statement from Garmin. And even after that they didin't agree to return my money because I did no longer have the original package. Made a charge back claim to my bank (credit card company) and they returned my money right away and contacted PayPal who informed TechInTheBasket that they have to return the money. All in all this process took two months and I would NEVER purchase anything from Tech even if they were the last shop on earth! After my purchase they lowered the price of that Garmin item and it is now on sale around 150 cheaper than in any other online shop. They still try to screw people with a product that does not match the product prescription - and propably it is also fake! Trust me you DO NOT want to deal with these guys!

This was a great buy, my laptop arrived in perfect condition within a couple of days of ordering it, much faster delivery than expected. Great price and great service, thank you.

I was worried at the beginning due to the invalid tracking numbers but my item turned up at last and was good value for money. I am pleased with their service.

I've bought £240 phone from them in the end of August 2019. 6 months later I started wearing my glasses and realized the photos made on close distance had diagonal pixel line across. I contacted Techinthebasket and for the following three months I kept corresponding with them on a daily basis. Their website says "they provide the after-sales service for at least 12 months and up to 6 years. They issue the prepaid postage label to send for the repairs. They will replace or refund the item if the item you purchased is not repairable." It's all lies. In spite of I requested the prepaid label, they told me they experienced some technical issue and couldn't do it. I paid the postage to send the phone for the repairs. After one month of daily correspondence they issued £4.50 refund towards the transaction of the purchase which means as if I paid not £240 for my phone, but £235.50. They kept my phone for 5 weeks and returned it with the same fault without acknowledging it. I requested to provide the problem identified by them during the repairs, if any. No reply. They ignored all questions with regards to their contacts, company registration, contact for the finance department, etc. They sent me the fake invoice, which had only a picture of their company's logo. After 11 months they said they won't repair it anymore due to the warranty is expired, so I had to remind them, that the warranty is still valid. All in all, before the 6 months period is over, you are still OKeish with them, due to Paypal. But after that good luck to you. I wasted my time with them instead of filing the claim with Paypal. Beware.

It was my first time ordering from this company. First I was scared about the negative reviews but everything was well-delivered later even though it took slightly longer than estimated.

Lied about giving the product to DHL. It took them 13 days, and they claimed they fave it before. DHL says otherwise. Requires a picture to return an item (illegal).

It'´s a scam! The phone's screen arrived with dead pixels, then it broke. I returned as advised but no news since 2 months!

They do not respond to any emails.

I gave my phone for repair under full warranty and now they say the phone was artificial damaged. I replied to their email with this but still no reply.

You say there is artificial damage in the picture can you please send me which one of my pictures/ video part showed the damage was from my side. I would like to see which area is artificially damaged. When i showed it to Samsung before informing you they didnt mention any damage that was caused by me. So how come your experts are telling there is a damage. If there was a damage Samsung Store would have told me that immediately on the spot. There is a difference between a scratch and a damage. Please show me

They just replied. Without showing me any proof of where the artificial damage was with this. How can the company be this stubborn about taking money from their customer. Below is the reply they gave

Hope you are well.

As stated in the previous email, we could help cover the repair fee for £100. That is the best we can cover.

If you would not like to accept our repair options, we can send the phone back to you unrepaired.
Could you please confirm if the address below is correct:

I asked for the proof. I didnt ask for them to be stubborn about not paying for the rest of the repair fee.

They sent me a picture where the phone had marks and below i will attach the pictures of the phone how i sent it to them so idk how that mark popped up.

AVOID AT ALL COSTS.
I purchased a phone from TITB, it never got delivered, a fact supported by the courier company.
TITB refuse to refund my money, and just enter into an email tennis match.
It appears to be everyone's fault but theirs, and refuse to resolve the issue.
AVOID AT ALL COSTS.
POOR CUSTOMER SERVICE.
LACKING IN MORALS.

A company of crooks.

So just an update guys,

SITEJABBER have just sent me a message that my last review
Has had OVER 2OOO VIEWS
Techinthebasket.com will be aware of this i am sure but not one email or phone call from them,
This justs shows what a bunch of gangsters they are
DO NOT BUY FROM THEM...

ANDY

Dont order there unless you are willing to waste your time and money. The headphones I received were already broken when they arrived and I sent them back to UK asap. This has been 3 month ago and since then I didnt get my money back. Instead they are claiming that they can not find my packet since they receive hundreds of them per day so it would be my fault and I should contact DHL... Communication sucks since they use a AI based communication software so you talk to a robot :D , sometimes they answer, sometimes not. In total I lost around 250 EUR and around 3 hours of lifetime communicating so take my word as advise: DONT ORDER AT TECHINTHEBASKET.

I was a bit disappointed initially with my ordering experience, but the response was quick and exceeded my expectations. Thank you. Very responsive and friendly.

Hi there
Can you please confirm where u yuh our company is based? I have been told you are a Chinese company. If so do you have a U. K. office or shop?
Thanks
Rob

After my iPad stopped working within 2 years I contacted techinthebasket via email and got a very quick communication (from Jessica)... even stating "we will keep in touch with you until the process is completed"!

After sending in numerous photos of the box, iPad and receipt, as requested, I expected a response in a reasonable amount of time. I got a email quickly back to say they'd received the photos and I would hear back from them soon (from Jerleen).

This was on 3rd March and I've since heard nothing back.

I've sent numerous emails back and rung customer services number *******594. This just reads a message 3 times and hangs up.

They've obviously realised that the iPad was in perfect condition (as per the photos), I had the receipt, it was within the 2 years warranty and they just didn't want to refund or issue a replacement product, as this one was clearly faulty!

As a result the customer service contact just stopped!

I have all the email correspondence from them and from myself.

AVOID this company with such poor customer service!

I ordered one item as I was unsure whether the product would meet expectations. I am very pleased with the product and delivery service and will be purchasing more.

Bought a phone and sent it back for a refund. They are in China so it takes ages to get the refund and they keep 20% off the value of the item. Avoid them!

Love the phone and can't fault the price. As long as the price stays the same I'll be buying 2 more for my family. Great product and customer service was very reassuring.

Ordered a Nikon camera from this online company which turns out to be based in Hong Kong with London address of convenience.
Paid for item by PayPal however TechintheBasket / Digitalab Services Company / Shui Kin Bally Butt decided to place extra charges on top for which I had to go to PayPal to recover.
Provided with DPD tracking number with 3-6 working day delivery and elected via DPD site to have parcel delivered the following Wednesday. Waited in all day and no parcel. It turns out DPD had not even received parcel from TechintheBasket. TechintheBasket response was that they had taken two weeks holiday. So "Working Days" are their working days.
They have two "Helpline" numbers but don't bother wasting your time ringing them as they ring out with no option to leave a message.
I have no faith in claims of decent after sales service or claims of extended warranty so cancelled the order prior to delivery.
I would suggest that you give this company a wide berth. Pay a little more and be assured of receiving the genuine article, when you expect it and for the price you expect to pay.

The website and the delivery is slow
The website and the delivery is slow but the quality of the product is good, I'm planning to purchase my next phone from them in the future.

Ordered a Samsung Active 2 on last Friday for my son's birthday. Arrived today and he loves it! Price was £160... saving £90! Great site which I'll use again!