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TechInTheBasket has a rating of 3.1 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TechInTheBasket most frequently mention delivery time, great price, and next day. TechInTheBasket ranks 34th among Electronics sites.
I ordered a Galaxy S8+ dual sim around around January 2018 for 505 pounds, it came with DPD tracking and item arrived within a week. It was all original in boxed packaging. I ordered one at first by accident and got them to cancel the order so they did reply and cancel the order for me but for other general enquiries they are slow to get back or don't respond at all. People who have had bad experiences I would say ordered the latest phones like S9 and items did not arrive I think because it's the latest device, it prob got stolen in the post because it is a sort after device. I would not hesitate to order from them again but not when a new device comes out, I would wait til the item gets a bit cheaper. I ordered S8+ for 505 now it is 365 after 6 months. I recommended everyone to tech in the basket after I ordered my phone, I would always pay with Paypal pay after delivery though the negative feed back I would still not be put off to order from them again. Samir East London
Scam site. DO NOT USE. They set up two fake deliveries stating no-one was home, when there was on both occasions. DPD, the delivery company is impossible to reach after the first phone call. Techinthebasket do not respond to emails. They sent one email stating my funds would be refunded. That was a month ago. Complete sham site. DO NO USE. You have been warned.
I placed an order for an iPad 10 on 3 September and received it two weeks later. While the device appeared to be brand new, it came preconfigured with Remote Management, making it impossible for me to set up. I promptly reported this issue to Techinthebasket. However, after a series of delays, I was asked to provide photos of the package and a video demonstrating the setup problem, which I did.
Subsequently I received a message stating "this issue has been raised internally." However, for the entire following week, there was no further communication. I made two additional inquiries but received no response. Growing increasingly frustrated, I made the difficult decision to return the product for a refund. The company requested that I pay the postage fee for the return, despite my explanation that the issue was not my fault, but rather that I had received the wrong product. Unfortunately, my request went unanswered.
Eventually, the company agreed to the refund and stated the process would take 3 to 7 working days. However, as of today 1 November, after 10 working days, I am still waiting for the refund to appear in my account.
The issue when dealing with their customer support is a total lack of response, long delays, actions not following their words, and not actively solving customer problems. Additionally, while their website lists a contact number, it lacks extension information, resulting in my calls being abruptly disconnected. The online chat feature also proved to be unhelpful.
Regrettably, this has been an extremely disappointing experience. I understand that some people give this company a 5-star rating on Trustpilot since they are lucky to receive the correct product. However, once you encounter a problem, such as receiving the wrong product like myself, the nightmare can begin. Therefore I would caution anyone against making purchases from this company.
Products used:
ipad
I purchased a mobile phone which was actually being sent from Hong Kong where company is actually based and not the UK which explains Royal Mail waiting a week for item and price to good to be true.
Tip for consumers:
If price is too good there’s a reason.
Products used:
Google Mobile phone
Saved £60 on my Bose headphones and received them within 6 days - fantastic website. THE ROYAL MAIL TRACKING NUMBER DOES NOT WORK INITIALLY BUT JUST GIVE IT A FEW DAYS
It only takes 3 days from order to delivery, which is very fast and perfect, not like the experience mentioned by the negative reviews.
Great price. Received item as described and earlier than expected. I've used this site a few times now and will continue to do so.
Nice looking, we already had one, this was a second unit. Well wrapped for delivery, pleased with it. Easy to order, quick delivery.
Item arrived on time and even though I had to return the package service was prompt and easy. Thank you so much.
Ordered a couple of items, easy to access site, good prices on purchases, and good delivery time! Pleased, will use again!
Only issue is the time it takes for them to send the orders out. Brill service, cheaper than i could find.
Just bought the newest version iPad here at 10% off the retail price. Receive the parcel in 4 days and I am still playing around it. 5 stars
The box was a little battered, but it was protected inside. Excellent working order. Arrived on time. Thanks Techinthebasket.
Didn't really know to much about them but brilliant service as long as you follow everything properly very happy
Great people skills and customer service. Procedure very well organised and everything happened when it should. Happy with results.
Prompt delivery and excellent offers! Goods were new and in their original packaging. Will be ordering again, thank you.
This website is a scam! Not only did my order never arrive, but they also sent me multiple emails asking me to transfer them more money! STAY AWAY!
Note 8 256 GB for £200 cheaper than a 64 GB in the UK. Delivered as promised. Was wary after reading some of the reviews, but all good for me.
My experience was absolutely great. The whole transaction was very smooth. Thanks for everything and continued success!
As described, arrived on time, was the cheapest price for this product that I found anywhere. And I had been looking for a while.
Excellent product, bought as a present and arrived on time and has been a superb buy. Would have no hesitation in using Techinthebasket.com again.
Received my order today in 8th business day as they stated, there's no problem with my iPad at all, and the price was really low.
Samsung A51 phone, received with in a week of placing order and saved £60. Will definitely use Techinthebasket again in the future.
Extremely happy with the product and the speed of delivery, communication was brilliant, I wouldn't hesitate to use Techinthebasket.com again.
All Good. Took 2 weeks to arrive but saved £100. Worth the wait. Item in perfect new condition. Tracking good when it arrived in the UK by DPD.
Very pleasant
Many people complaining about the long delivery here but I guess I'm lucky, I ordered and received the parcel in 3 days, that's really unexpected and I'm surprised.
Ordered a pair of Sony WH-1000XM5 on the 28th Nov. I've used sites like this before (won't list incase review gets taken down). But I know delivery usually takes longer than expected and items will usually come from HK. I've ordered 2 sets of airpods and an iPad from similar companies before without issue.
Everything was fine, I was sent the Royal Mail tracking number. I knew it wouldn't work until it reached the UK and with strikes I expected even more delay. It arrived on the 9th Dec. However this is where the issues start.
After opening the packaging, which looked to be tampered with as it had cellotape all the way around the outside. I opened it to find out the headphones had been taken, leaving only the box, case and charging cable.
I contacted Techinthebasket immediately and had no reply in 4 days, going into the 5th.
I understand they may not have done this on purpose, but the fact is it's their issue to sort out and they aren't doing that.
So I'll be filing a dispute on PayPal and leaving reviews so people are aware of my experience.
ORD*******
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TechintheBasket.com - We Ship from UK to British and European doorsteps, we strongly believe we are gather global electronic products to you with wide range of selection. Including DSLR, Digital Camera, pro and consumer camera, instax film, lens, flash...
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