Ordered a child's t-shirt, website was easy to use, lots of choice. Delivery was expected before Christmas.
When the item arrived it was incorrect, an adult sweatshirt had been sent instead.
I found the contact section on the website, which was really easy to complete and awaited a response.
Received a reply from the customer service team very quickly. They were polite and professional and offered to resolve the issue quickly.
I requested a replacement and was kept updated throughout, every email was friendly, helpful and polite.
As it was so close to Christmas delivery in time could be guaranteed, but it was upgraded to priority and I received the correct item on New Year's Eve. The t-shirt is great quality, the colour is really bright and the print quality is fab! The recipient is delighted.
I cannot fault them, the service was amazing from start to finish and I would highly recommend Tee public to anyone.
I have been a customer and fan for years and have purchased many quality t-shirts from Tee Public. The variety of designs and amazing value for money made me a regular buyer. Just recently my order was lost in the mail, and the customer service that followed was second to one. Thank you very much and keep up the amazing work
Thanks so much for the great communication when I made a mistake in my order. It was cleared up and you all went above and beyond to help me! You just don't see that kind of service these days!
Thanks again!
Ordered 3 t-shirts, arrived promptly, really pleased with quality and designs. Unfortunately they were too large, but I sent an email to customer services, received a really quick reply saying that my exchange for a smaller size had been processed. Great customer service.
I have ordered two t-shirts from them, both were very disappointing. One was made of super thin fabric, like almost transparent, and the other has dye bleeding so bad, ruin my other clothes. What makes everything worse is that they don't take returns, saying the shirts were custom made for me... unbelievable
My order arrived within days, but was one size too small. I reached out to their customer service via email who responded the next business day and satisfactorily resolved the issue by sending me a new shirt free of charge.
Great product with fast shipping. Wonderful customer service, easily able to contact with response back within 6 hours or less. I needed a larger size on the hoodie I ordered and they instantly sent another one out at no cost to me with zero additional work on my end. 100% hassle free! Hoodie is exactly as shown and fits perfect! Thank you again, will definitely order again soon! Perfect for Christmas!
Thank you, after placing my first order, the shirt arrived quickly and was good quality. I ordered the wrong size and they helped me exchange with no problem. Great customer support. Will definitely recommend
Teepublic have the best choice of shirts for sci fi shows such as UFO, Star Trek etc. The images are always crisp, the quality really good on the t shirts themselves.
However what makes them stand out is the customer service. Got a problem, solved in minutes even when you are on another continent.
The shirts are often funny, or that little bit different to the rest - an example: a Calvin and Hobbes inspired Colonial Viper image, just sublime.
Love this company
Besides these shirts being pretty good quality, (although a bit thin) the sayings on them are fun. I got a shirt with pictures of all kinds of women and says, "The patriarchy isn't going to smash itself". Very timely!
Also, the service was excellent!
Answer: I, fortunately, did not have poor customer service. When I reached out to them for an exchange, I heard back in less than 24 hours and they generously offered for me to keep the original shirt (to give it away) and sent me the new one!
Answer: That wasn't my experience. It took 11 days to even ship out of the store.
Answer: They dont do returns, they dont do anything. I was sent the wrong order size too. It says 2xl i needed a 3xl but a 2x is the size of the XL i have. Its a joke.
Answer: Contact them thru home page. I had an issue and they were very helpful and made it right!
Answer: I know it's too late now, but maybe this will help someone in the future. This info can be found under their FAQs section on their website: Where do your products ship from? Our apparel products will ship out of either Florida, Iowa, or Nevada. Stickers also ship from Iowa. Wall art ships from Wisconsin, while hard goods such as cases, notebooks and mugs will ship from Georgia.
Answer: Looks like they are trying to hide from all the trouble their poor business practices have made. Their Shirtmoney.com site (where they run their affiliate program has this phone number: 941-451-9441 Considering the FB page linked as the only other contact option comes up 404 not found, I suspect the number probably won't be good, either. Some of their domains obviously haven't been paid and are parked on a web host page right now. Their FB page for BlueBox is still up, though. You could also try there, but I don't know how responsive they are. https://www.facebook.com/BlueBoxtees I was in their affiliate program and trying to get a hold of someone when my payment was due and didn't get sent was about like pulling teeth. It's ridiculous to expect people to friend you on FB just to have contact for business purposes. Reputable business have, you know, professional email accounts and things like that for customer service.
TeePublic has a rating of 3.2 stars from 2,305 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 7th among T Shirts sites.