The shirts I ordered arrived fast and perfect. That's when I noticed they were 100% cotton. One wash and they are no good anymore to me. I looked into their return policy, which was fair - if unworn and unwashed then they can be exchanged for another size. I put that process into play, and was told I'd be sent the next size up, and I could keep or donate the size I already had. Very Nice :) since they were all Nelson Mandela-related. So from a customer service standpoint, they've stepped up their game! Thanks TeePublic!
Ordered a shirt and when it came it was a bit larger and a darker colour than I expected, however I still loved the design and material of the shirt. When I messaged them about my issue they responded very quickly and sent me a new shirt in a smaller size and different colour free of charge and didn't even ask me to send the first shirt back! Super friendly and helpful team would definitely shop here again!
I highly suggest TeePublic for your tee-shirt needs. The level of customer service is 2nd to none! I had a delay in my delivery, which it was suggested I wait a few extra days and if I still didn't get it they would send another no problem at all. Well after waiting it did come but it was a tad on the tight side. Again after asking about an exchange policy, instead I received an email saying a replacement was on it's way in a bigger size with the suggestion I simply donate the original. This is beyond any level of customer service I have received in a long time... Bravo!
I placed an order on a Saturday and paid the $20 for expedited shipping that said it would be 3-5 business days. I needed the shirt by the next Saturday so that was 5 business days so I decided to pay the extra shipping cost. The shirt shipped on Wednesday and apparently they shipped it ground because I won't get it until Monday, so 6 business days. I wrote to customer service and they told me "we try our best". They basically made money off of me paying the extra $20 shipping and handling because they didn't ship it expedited. The shirt is useless to me because the event I needed it for was Saturday. Horrible company and terrible customer service.
Bought 3 tshirts, 2 mens, 1 ladies. The ladies size fit very small, so had to order a large. I have never ordered a large tshirt. I'm 5' 3", 115 lbs, but I liked the tshirt so much I decided to eat the cost and ordered the same one again. When I communicated with TeePublic to reorder, they said they would send the replacement for FREE!
I was completely surprised! Have received the replacement, fits ok (a teeny bit smaller than id like still).
Outstanding customer service. We showed tshirts to friends and they are ordering some from TeePublic as well. Good quality.
Be advised, at least for the womens, you have to order up at least one, if not two sizes bigger than usual.
I'd heard good things about teepublic for a while and thought I'd grab a few shirts during a sale. Glad I didn't buy more than three because all of them flaked and faded drastically after one wash. After a year of owning them with regular washing, all three shirts are now blank. I have vintage shirts that were printed in the 80s that are still near perfect. I don't know what teepublic is using for their transfer, but I've had homemade iron on designs that have lasted longer. Buyer beware.
We have recently ordered 5 shirts from Teepublic and I just can't compliment their customer service enough! There were two issues, neither of which were TeePublic's fault. In the first, I needed to exchange a shirt for size (Womens do run small!)... they handled it quickly, efficiently and with minimum hassle to me. Second, I recently had a problem with a lost shipment from another vendor. When tracking my Teepublic shirt, it seemed that the shipment was abnormally delayed. I wrote to Teepublic and they got right back to me... although, of
Course, the tracking issues resolved as soon as I wrote to customer service (it is a tracking handoff error between UPS and USPS, who they use for the last few miles). We have our shirts... we love them... and we will definitely shop with Teepublic again!
The singlets i received are poorly hemmed and flimsy at best. Also the print quality is horrible. I do not expect these shirts to last more than a couple of wears which is disappointing considering they ended up coming to $33 AUD per a shirt
I ordered 3 shirts for my son. I used the ordering guide but the shirts were too snug but he loved the designs. I requested an exchange and I received an email within hours saying they processed the order and we could donate the shirts that didn't fit or keep them. I was floored! We will be donating the shirts and are extremely pleased to be getting ones that fit. I have my eye on a few designs already and will definitely be ordering from Tee Public again! Great customer service!
I thought well.its Dec 9, there us no reason they shouldnt be able to travel.from.MO to NY. In that time.i was wrong, it's now 2 days til.xmas and the package is sitting someplace and has been since 12/20. When I sent email.to.ask.about the guarantee, I received 2 days later a survey.wow company sucks
I ordered quite a few shirts for Christmas for my family. Their shirts are so cute and great material. Unfortunately I selected the wrong size and had to ask for an exchange. I contacted them on a Sunday and first thing Monday AM I had an email from Gabrielle from their company letting me know they have already reordered and sent me the new sizes. As for the incorrect sizes, she told me I could keep them and donate to friends or people who they might fit. I was stunned, talk about amazing customer service. I will 100% be using this company in the future again and plan to recommend them to all my family and friends!
Love this company for the hard to find, or different merchandise. This time I ordered the wrong size. They were prompt with a response, and I was instructed to keep the wrong size and that they were sending the new one free of charge. This to me is way beyond what you get from a company in these times. My orders are always right and delivered early, highly recommend them!
They placed my order in pending status for weeks with no update. They dont respond to emails and have the audacity to blame it on COVID-19. If the pandemic has slowed them down, Slow down taking orders aka peoples money
Ordered a shirt - super fast delivery and great quality but wasn't convinced I had ordered the right size. Dropped them an email and answered in minutes with friendly, professional and immediate hassle-free resolution. Why can't all companies be like this? 10/10 - will be using them again and highly recommended.
1 had a peeling decal which they replaced. Then sent me one that was off center. They would not fix it. Other than that, they have been great.
The designs are great but it's expensive in Australia, the designs flake and come off in the dryer after 3 times the doings can't handle the heat very well but it's thick fabric so it can't dry unless you use the heat
Using a clothes line in summer will be fine unless your in the inner west, it's best not to be committed to this company and their hectic designs because it flakes off, it's really disappointing actually it's like $70 or more and that includes shipping and Americans don't get paid thats amount normally it's a lot it's than the international standard.
Feel disappointed, Redbubble is even worse.
I guess, it's not cheap stuff though so it sucks.
Don't buy, it wont last it's best to get stuff off of Amazon or really save
I placed an order for some stickers and never received the package, I suspect it got lost in transit, so I contacted customer service and in less than 8 hours they sent a replacement package. The agent I spoke with was friendly and knowledgeable, will definitely order from them again!
After having lost a little weight, I find myself between sizes in shirts. I ordered a tee and decided to order it sized Large. It came today, and even though the rest of the shirt was perfect, of course it was just a bit too small. I contacted Customer Service via email and set the shirt aside so that I knew where to find it for the return. Within minutes I had a response from Andreea indicating that the had placed the order for the shirt as an XL. Not only that, I was told to keep the original shirt. "We encourage you to keep, donate, or reuse it!" So I end up with the shirt in the right size, and someone will get a shirt in fantastic condition as a donation to our local shelter. You just can't ask for anything more from a vendor. Well done, TeePublic!
I ordered from republic for the first time last week. My order arrived bang on time and I was really pleased with the quality and the design. It was however, a little small. I went through the exchange process which involved raising a ticket with customer services. Lavinia was amazing - not only did she reply to exchange request within the hour, she had already arranged for a larger size to be sent out to me, and had told me that I didn't need to post back the original - that I was to keep or donate it! This was incredible, surprising and I'm delighted. Thanks Lavinia and teepublic! Highly recommend
I received my order within the said timeframe. The shirt I ordered was way too big. I wanted to exchange it. I emailed customer service and they couldnt have been nicer. Emailed me right back and has already sent my replacement shirt that i should be receiving soon. Thank you!
Answer: I, fortunately, did not have poor customer service. When I reached out to them for an exchange, I heard back in less than 24 hours and they generously offered for me to keep the original shirt (to give it away) and sent me the new one!
Answer: That wasn't my experience. It took 11 days to even ship out of the store.
Answer: They dont do returns, they dont do anything. I was sent the wrong order size too. It says 2xl i needed a 3xl but a 2x is the size of the XL i have. Its a joke.
Answer: Contact them thru home page. I had an issue and they were very helpful and made it right!
Answer: I know it's too late now, but maybe this will help someone in the future. This info can be found under their FAQs section on their website: Where do your products ship from? Our apparel products will ship out of either Florida, Iowa, or Nevada. Stickers also ship from Iowa. Wall art ships from Wisconsin, while hard goods such as cases, notebooks and mugs will ship from Georgia.
Answer: Looks like they are trying to hide from all the trouble their poor business practices have made. Their Shirtmoney.com site (where they run their affiliate program has this phone number: 941-451-9441 Considering the FB page linked as the only other contact option comes up 404 not found, I suspect the number probably won't be good, either. Some of their domains obviously haven't been paid and are parked on a web host page right now. Their FB page for BlueBox is still up, though. You could also try there, but I don't know how responsive they are. https://www.facebook.com/BlueBoxtees I was in their affiliate program and trying to get a hold of someone when my payment was due and didn't get sent was about like pulling teeth. It's ridiculous to expect people to friend you on FB just to have contact for business purposes. Reputable business have, you know, professional email accounts and things like that for customer service.
TeePublic has a rating of 3.2 stars from 2,314 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 6th among T Shirts sites.
Hi Kantria,
Samuel here from TeePublic. I'm so sorry for the lack of updates. This is not how we like to do things, and I completely understand your frustration.
I'll be happy to investigate further and make sure this gets resolved. If you get a chance, please email support@teepublic.com and make sure to mention that Samuel asked you to get in touch via Sitejabber and we will get back to you as soon as possible.
Cheers,
Samuel