I ordered two shirts that I thought would fit, and they didn't. (Thanks, Covid!) Even worse, there WAS no larger size in a V-neck for women. Samuel, the Customer Service manager suggested I get a men's size in a V-neck. Really? They have those? They do. Problem solved, and the shirts are on their way. Just what you hope to happen, treatment-wise, but really doesn't anymore. Thanks for being kind and capable. I will be back.
I placed an order and had an issue when checking out with the shipping speed. I sent an email and got a quick response. They were very polite and helpful and corrected the problem so I could receive the order before Christmas! The t-shirts are good quality and true to size! Would definitely use them again!
I will definitely order again. I had a question about what I had ordered going on sale right after I placed my order. I got a response and a refund within 30 minutes of sending the email. They definitely exceeded my expectations! I'll be recommending your site to others. It's a great way to support artists.
I purchased a t shirt for my wife's birthday. Unfortunately I ordered the wrong size. I emailed TeePublic about an exchange and they responded promptly saying they would send me the right size free of charge despite me being in the UK. A lot of larger online retailers should take a leaf out of TeePublic book.
I ordered a shirt for my husband's upcoming 40th birthday. It arrived way ahead of time thankfully because the shirt turned out to be too small! I quickly and easily submitted a request for an exchange. They got back to me in minutes telling me that they are sending me another bigger one and to go ahead an keep the one I already had and donate it! Why cant more companies be like this one! You guys are winning!
P.s. The shirt is excellent quality, so soft. I might just keep it for myself!
The product that was delivered as as ordered. After reviewing I recognized that I had missed the sizing elements and gotten the wrong size. TeePublic was very quick in their support response and was quick with a replacement that is now on the way.
Based upon my experience, I would most certainly order from them again.
The shirt I got was too big, which is always a problem when ordering on line, I let them know and with in 48 hours they had responded and sent me a new shirt, they didn't even make me mail back the old one which is always such a pain! That alone is worth five stars.
My boys love their tees, vibrant colors, great graphics and good quality. Customer service is great too. I had ordered the wrong sizes and they sent me new ones for free and I didn't have to resend the other ones. No questions asked! Very good company! I would buy again. Thank you!
Best service ever. There was a mixup in my orders and two extra T-shirts were delivered. I asked T public how the extra delivery could be returned with no charge. They told me to just keep all of the T-shirts and they refunded the money I paid for the first order. Unbelievable!
Our 2 shirt order was recently lost be the usps. Tee Public has berated my wife with 3 emails today. Tee Public used some garbage shipping where ups delivers to the post office and the usps delivers to your home. Somewhere during this changeover the package got lost. This wasnt cheap shipping. Instead of being helpful they keep saying my post office has it. 3 calls and one visit to my post office and every time the same thing is said. Usps does not have our package! Ups insists it was transfered to the post office. Tee Public customer service has been 100% useless.We had bought from Tee Public many times and this is the 1st time we had to deal with their tyrannical customer service.
Ordered 4 space force t-shirts, all xl female, "tri-blend" (they came 97%cotton, 3%spandex) all fit differently, some way too big! Noticed that they carefully cut off previous tags and stamp TEEPUBLIC on them. The designs were faded looking. All made in Pakistan! Some had black specks on the designs too. Bad quality
Total ripoff. The masks are way too small for an adult. Also the words "3rd and whatever" are cutoff or completely missing due to the small size of the mask. These were intended as a Father's day gift for my elderly Father. They're not good enough to give to him. Disappointing garbage.
Wasn't happy with the small size of a tee I purchased for my Granddaughter, well I texted them and they went above and beyond to help me! I don't remember ever having this fast and polite customer service from any other company. I wish this business the very best and thank you!
When I went to order tee shirts, the website told me my credit card was denied, so I logically assumed the transaction did not go through. I notified TeePublic by chat that their website wasn't accepting credit cards properly. (My credit is just fine, thank you.) Lo and behold, I happened to check my credit card, and the charge HAD gone through, for a product I no longer wanted from TeePublic. What is going on with them? By the way, I could find no actual phone number for the company.
I ordered an item and they shipped incorrect size. I received a response to my email on Christmas night!
The next day another, more expensive item was shipped at no cost and no shipping fee.
I buy online at least once a week, and never found a friendlier company.
Thank you!
After a few emails back and forth with customer service, Stefan was able to determine that a female style shirt was sent to me instead of the male sizing I ordered. I included photos of the shirt in question, and while two other customer service representatives weren't able to resolve my problem, patience on my part resulted in a satisfactory outcome; a new shirt will be sent to me free with no shipping fees. I've received seven shirts, and only this one had sizing issues. I've been very pleased with the artwork, and I'm excited about wearing them and giving some of these shirts as gifts. Thank you, Stefan, for resolving this matter!
I usually don't leave reviews especially not bad ones but this place is so bad in junction with how terrible US mail services are. I have been waiting A MONTH for my package to get here. I can't even tell you how good the quality is of the items because I can't even get them to my house! Their website is horrible and actually helping you track the items, there's no rush in actually getting the items finished and shipped, and then the mail services won't even rush either to get anything to the customers on time. I will never ever ever be wasting my money or time on this website ever again. This is a poor excuse of a company.
As a first time customer of TeePublic I was beyond impressed with their customer service. This year because of the pandemic I did most of my shopping on line and took a chance ordering from different websites I wasn't familiar with. I ordered a large tee shirt as a secret Santa gift and it arrived promptly on time. However, the sizing ran a little on the small side as the large fit more like a medium. I sent an email out on New Year's Eve regarding an exchange and on New Year's Day the XL was on its way! My emails were answered within minutes and on a holiday! The best part was that I didn't have to send the original back. They simply sent the new size. Free. How easy was that. I would definitely order from them again.
I had ordered a shirt. Never arrived. I contacted customer service, they went above and beyond to re ship my order and it arrived just in time for Christmas. The business its self has many options. But the service provided was on another level and couldn't thank them enough for what they did for me.
Terrible return policy and website makes it difficult for you to contact them about returning your items. I emailed them a return request in December 2020, it's now late January 2021 and still no reply. For the price I paid for three T-shirts I was expecting a great quality print, it wasn't very good at all and looked nothing like the images on there website. The T-shirt it's self was very poor. Don't waste your money on a T-shirt company that doesn't care about its customers
Answer: I, fortunately, did not have poor customer service. When I reached out to them for an exchange, I heard back in less than 24 hours and they generously offered for me to keep the original shirt (to give it away) and sent me the new one!
Answer: That wasn't my experience. It took 11 days to even ship out of the store.
Answer: They dont do returns, they dont do anything. I was sent the wrong order size too. It says 2xl i needed a 3xl but a 2x is the size of the XL i have. Its a joke.
Answer: Contact them thru home page. I had an issue and they were very helpful and made it right!
Answer: I know it's too late now, but maybe this will help someone in the future. This info can be found under their FAQs section on their website: Where do your products ship from? Our apparel products will ship out of either Florida, Iowa, or Nevada. Stickers also ship from Iowa. Wall art ships from Wisconsin, while hard goods such as cases, notebooks and mugs will ship from Georgia.
Answer: Looks like they are trying to hide from all the trouble their poor business practices have made. Their Shirtmoney.com site (where they run their affiliate program has this phone number: 941-451-9441 Considering the FB page linked as the only other contact option comes up 404 not found, I suspect the number probably won't be good, either. Some of their domains obviously haven't been paid and are parked on a web host page right now. Their FB page for BlueBox is still up, though. You could also try there, but I don't know how responsive they are. https://www.facebook.com/BlueBoxtees I was in their affiliate program and trying to get a hold of someone when my payment was due and didn't get sent was about like pulling teeth. It's ridiculous to expect people to friend you on FB just to have contact for business purposes. Reputable business have, you know, professional email accounts and things like that for customer service.
TeePublic has a rating of 3.2 stars from 2,314 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 6th among T Shirts sites.
Hi Sadie,
I'm Frances from TeePublic. We are very sorry to hear about your experience with us and the shipping issue! Please contact us via our contact page, https://www.teepublic.com/contact, and we will be able to provide an update on your order and get it fixed for you. We do apologize for the delays that USPS and UPS are currently experiencing right now. Feel free to reference this review and it will be forwarded along to me. Again, we apologize for any inconvenience!
Cheers,
Frances