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TeePublic

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1 review
0 helpful votes
Follow Robbie H.
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Service
January 23, 2021

Absolutely first class. First time using and wont be the last.

So many options but that wasnt the best part. The customer service from start to finish was SUPERB.

I paid a little extra for a higher quality tee which I am so happy about.

FIRST CLASS!

Date of experience: January 22, 2021
California
1 review
0 helpful votes
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I am impressed with the quick shipment and quality of the shirts! I am EXTREMELY impressed with the customer service. I reached out to the company via email and received a response within minutes and with great service. Highly recommend and will order again.

Date of experience: November 22, 2021
New York
1 review
0 helpful votes
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Every T shirt I've gotten from Teepublic has been great quality, after a year or more of wash and wear I've had no issues with fading or shrinking.
The only time I've had any issue (I accidentally chose the wrong ahirt color) they made it right ASAP. Excellent site to shop from!

Date of experience: March 15, 2021
Vermont
1 review
1 helpful vote
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I had started a new shop on here, within 3 days they completely removed it due to a "Violation" that they never explained and won't return emails or tweets to bring it back. Worse customer service and since all my designs were my own, I wasn't taking someone else's work.

Date of experience: July 2, 2021
Wisconsin
1 review
0 helpful votes
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Poor advertising
September 29, 2020

I tried to order a kids long sleeved shirt and looked at the size chart. I ordered a small kids and received a mans small. The models that show the kids tee shirts are young adults BUT the shirt says kids long sleeved shirt. The package came with no directions to return the order and no order form with the price and purchase number. I won't be ordering from this company again

Date of experience: September 29, 2020
Ohio
1 review
0 helpful votes
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Poor Everything
July 25, 2020

This company is complete garbage. Poor quality of merchandise, poor customer service, poor communication... you name it. Terrible. I would not order from Teepublic again and would not recommend it to anyone else. Terrible experience.

Date of experience: July 25, 2020
TeePublic R. TeePublic Rep
over a year old

Hi Jack,

TeePublic here to help! We are very sorry to hear about your poor experience with us. Please contact us here: teepublic.com/contact and reference this review. It will be forwarded along to us and I can look into it personally for you. We promise we will do whatever we can to make it right. Again, sincere apologies for you current experience.

All the best,
Frances

Indiana
1 review
0 helpful votes
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I have purchased face masks from t public that I was very pleased with. They were high quality and a great value for the price and shipped very quickly. Subsequently I purchased a hoodie from them but when I received it I realized that the size was too large. The exchange process was quick and easy and they gave me no guff whatsoever about trading it in for a smaller size. In fact I have never worked with an online company that had such smooth customer service. I highly recommend this company for unique, high quality products and wonderful customer service.

Date of experience: August 4, 2021
Canada
2 reviews
0 helpful votes
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Bought as a Gift
July 9, 2022

Just received the tee-shirt I ordered as a Gift for my son-in-law.
It brought a big smile to his face... I couldn't of asked for anything more than that.
Good Quality Soft Material. Excellent fitting.
Thanks Teepublic for being true to your word.
I commend your Artists!
Received all that I asked & paid for.
Thanks ever so kindly!

Date of experience: July 9, 2022
Arkansas
1 review
1 helpful vote
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Never Received Order
August 18, 2020

I ordered 4 masks from this website on 7/28/2020. It shipped on 8/5/2020.
The tracking still shows as UPS waiting to get the items to ship. I contacted TeePublic and they assure that even though the tracking isn't working that it is on the way. They said if I didnt receive it by today they could reship. Well turns out i still haven't gotten it. I will not be accepting the reship. I will be getting a refund. Do not order from this site!

Date of experience: August 18, 2020
TeePublic R. TeePublic Rep
over a year old

Hi Brittany,

Frances here from TeePublic CS. We are very sorry to hear about your order. We are always happy to reship an order if it is lost in transit. All orders are placed on crates for UPS pick-up, so a single package wouldn't go unnoticed in the warehouse. Sadly, it must've been mis-scanned by UPS. We apologize for this inconvenience. I assure you we will get back to you via email to make it right. Again, we apologize for the inconvenience!

Cheers,
Frances

Maine
1 review
0 helpful votes
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Had a wonderful experience with a completely unique, Phinneas & Ferb design for my brother. He has special needs and is an awkward size; and he needs to be warm.
When it came and didn't fit, I inquired for a larger size. TeePublic actually rushed an exchange within 10 minutes, and said I could keep the smaller sweatshirt for myself! Will shop again soon for sure! Thank you!

Date of experience: November 23, 2020
Georgia
1 review
13 helpful votes
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I ordered 4 t-shirts. One was a gift and a different size than my size. The other 3 were for me. When the shirts arrived (within a week) I realized that one of them was way too small. I thought I had ordered men's medium for all 3 but mistakenly hit women's medium for one of them. I followed the process to request an exchange, fully expecting to at least pay shipping on the new correctly sized shirt. TeePublic got back to me quickly and said that they were putting the correct size in the mail and that I should give the too small shirt to someone or repurpose it in some way. On top of that wonderful news, I saw the invoice and not only was I not charged for the correct size shirt, but shipping was free! Yes! I have never had a company handle an exchange request in such a fast and fabulous manner. It was technically my own mistake that caused the wrong shirt to come to me, but TeePublic fixed my mistake at no charge. The new shirt arrived today and I am very happy with it and IT FITS!

Date of experience: October 1, 2020
Netherlands
1 review
1 helpful vote
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Excellent customer service + quality product
December 10, 2022

We wanted to exchange one t-shirt with one of a different size. TeePublic customer service processed the exchange immediately (on a Saturday), letting us keep the previously ordered t-shirt -- so no hustle with reshipment!
The t-shirt is of excellent quality for a very reasonable price.

Date of experience: December 10, 2022
Botswana
1 review
0 helpful votes
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My order got lost over the Christmas period. It was not TeePublic fault, but that of the postal services. Tho TeePublic took full responsibility and dispatched another order without delay, after being notified of the non-delivery. Thanks for the GRAND service. I will use TeePublic again and again! Kind regards, Hendrik, BOTSWANA.

Date of experience: January 14, 2021
Minnesota
1 review
0 helpful votes
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My gift was stuck in the shipping world and Teepublic shipped out a new shirt for no charge. My original shirt was 4 weeks late, the new shirt came 3 days after the original. My daughter loves the shirt so she will be happy to have 2. Thank you for the awesome shirts.

Date of experience: December 27, 2020
California
1 review
0 helpful votes
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I ordered more than $100 worth of shirts and sweatshirts over a month ago. I still have not received anything. Contacted customer services three times, and did not even hear back from them. I wouldn't ever order anything from them again. I will try to get my money back.

Date of experience: June 15, 2020
TeePublic R. TeePublic Rep
over a year old

Samuel here from TeePublic. I'm so sorry to hear about the trouble you encountered with your order, and I'm very disappointed to hear we haven't yet responded to your queries. That's not how we like to do things, I can assure you!

If you get a chance, please email support@teepublic.com and make sure to mention that Samuel asked you to get in touch via Sitejabber and we will get back to you as soon as possible.

Maryland
1 review
0 helpful votes
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Shipping
June 23, 2020

Don't know if I liked quality cause I never received - but shipping is terrible and customer service is horrible. Would I go back to site - Hell no! If I get this straightened out I will count myself fortunate and never purchase from them again, even if it turns out to be great (which I may never know) ugh!

Date of experience: June 23, 2020
TeePublic R. TeePublic Rep
over a year old

Hi Kat,

Frances here from TeePublic! I'm so sorry about your poor experience with us. We definitely want to make this right. Our CS team is working hard to answer every email as quickly as possible. I can assure you that we will make it right for you. We would never let our customers go without receiving the order they purchased. We appreciate your patience as we navigate delays during this very difficult time. Since you already have a pending message with us, I promise we'll respond to it and make it right.

Cheers,
Frances

Virginia
1 review
0 helpful votes
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TeePublic is the best!
October 30, 2021

I made an error on my most recent order, making it undeliverable. TeePublic caught the mistake and contacted me to fix the problem, going above and beyond to give stellar customer service.
They support amazing artists, and are a constant source of coveted gifts for friends and family. I've recommended TeePublic to a neighbor who is a talented artist, and she submitted her artwork and TeePublic did an amazing job executing her design on a tshirt.
Thanks, TeePublic, for spreading humor and joy in the world!

Date of experience: October 28, 2021
California
1 review
0 helpful votes
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Amazing customer service
February 9, 2023

I had an issue with a delivery when the tracking said a package was delivered and it wasn't. (Well I thought it wasn't!). I reached out to TeePublic customer service to let them know and Stefan got back to me immediately and let me know that often times the mail delivery person delivers to the wrong mailbox and to give it a day or two. I responded and said I would do that, and lo and behold a neighbor dropped off my package the next day as it had ended up in their box. I figured that was that, (and was very happy with my order!) but customer service actually followed up to make sure I did receive the package! It was a very very good customer service experience and I appreciate the prompt attention and follow up to my issue!

Date of experience: February 8, 2023
California
1 review
0 helpful votes
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I ordered a shirt and a hoodie for my BF and when he tried it on, they were a lil bit tight so I message the support team and they immediately responded to resolve my issue. They sent me a bigger size for the inconvenience and requested I do not ship back the one in my possession. The team was amazing and made this process easy. Will be ordering again :)

Date of experience: February 23, 2022
Illinois
1 review
0 helpful votes
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First time customer, received a shirt that wasn't up to the quality I expected. When I contacted the company, they immediately offered to replace or refund! I will shop here again. If you're not happy, they will make it right!

Date of experience: January 6, 2021

Overview

TeePublic has a rating of 3.2 stars from 2,314 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 7th among T Shirts sites.

service
896
value
868
shipping
859
returns
688
quality
829
This company does not typically respond to reviews
+476