I ordered this V necked T shirt for a friend of mine. She usually wears a Xlarge and since it was a gift I did not want to have to ask her t measure herself so I bought her normal size. I would recommend you purchase at least one size up because when I had my granddaughter who wears the same size try it on and it was skin tight. I contacted the company and they are sending another shirt because I really do like the shirt and saying. I decided to order a 3X because my friend doesn't like tight fitting clothes but was told they don't carry the v neck in 3X so I ordered a men's 2x and hoping that will work, better too big than too tight! Their responses have been within 24 hours. Packaging was fine and it arrived within time frame specified. I would order from them again.
I ordered tee shirts for twelve members of family for trip to Acadia NP. We chose design and color. The sizes varied from small to XL, with lots in between. Despite the clear warnings from TeePublic that we should order one or two sizes larger, we ordered what the family specified. When I notified TeePubic of my error and offered corrected sizes, they said "Do not return shirts in error, we will ship corrected sizes at no addditonal cost" How about that for unbelievable service. We will never order shirts from any other company.
Customer for life.
I placed an order for Christmas gifts and after I placed the order I realized I had ordered all the Tee's in the wrong size. I tried to go back an edit the order right away but couldn't. I emailed the company explaining what happened and within the time I had sent out the email and woke up the next morning, I had a NEW confirmation number and a new invoice with all the correct sizes!
Was very pleased at how easy and quickly customer service took care of my issue before the items went to print!
I had an issue with poor workmanship on a Michael Myers facemask. Stitching on the mask covered up half of the words on the mask. I contacted TeePublic and they responded within 48 hrs and had already contacted the artist an ordered a replacement mask for me. They took care of shipping and I had a perfect facemask replacement within 10 days (even with the SLOW USPS issues in our state!
Very impressive - I will definitely be using Tee Public in the future.
Ordered my teeshirt in July and received it in Australia in September. I ordered a medium brown teeshirt with a Sandeman print. The teeshirt was a good fit, particularly in the shoulders and a nice dark brown colour. I really like my teeshirt it bought back happy memories of a holiday in Spain so for me worth the amount I spent on it.
I've ordered approximately 10 tank tops, 3 of them started peeling maybe two weeks into wearing them. I contacted customer service and they PROMPTLY answered back, I sent some pictures in and now I'm getting replacement tank tops free of charge. They are amazing!
I'm always a bit weary when buying off a site for the first time. I have to say I'd definitely buy from teepublic again. Ordering was easy, I'd been searching for a particular design hoodie (surf Arrakis) but could only find to buy from the USA. When I found this site and went to checkout it said dispatched from the UK so I thought I'd give it a try. The order was processed and dispatched within a couple days and arrived really quickly (post can be quite slow sometimes in the Channel Islands). The hoodie and design is high quality and a comfy fit so overall really happy with my purchase.
I placed an order of three items. Two which were by the same artist and another that was by another artist. One package arrived one day and another package arrived the next day. Both packages was by the same artist. Which means I did not get my package from the other artist. So I had two out of the three items that I order. I sent an email TeePublic stating what happened. I placed my order number and the day that the order was placed all in the email. I got a reply back same day letting me know that they have already notified the artist and the shipment center to get the process going for the item that was missing out of my order. Everyday since I sent that email they have been in contact with me about my missing item. I couldn't ask for better customer service.
I ordered a hoodie for a family member and recieved a crew neck sweat shirt by mistake. Not only did they allow me to keep the sweatshirt and sent me a hoodie, they allowed me to size up because the sweatshirt was too small for my family member. I love this company. The products are beautiful and original and they really value the customer.
I purchased a hard to find Hunter x Hunter hoodie as a gift. My item was shipped out quickly but due to a UPS debacle it appeared my item was lost and due to Covid-19 I had great difficulty trying to file a claim so I reached out directly to TeePublic. To my surprise they responded within 12 hrs and were quick to help resolve my issue.
I am unsure what happened but can only advise that I received my hoodie almost immediately thereafter. The hoodie looks great. I will definitely purchase from this vendor again. They have a plethora of designs and lots of color choices, quick service and are excellent communicators. I recommend this store.
I purchased a shirt as a gift for someone, and had accidentally ordered the wrong size. When I went to change my order, I found out that I had entered my email wrong, so I hadn't gotten a confirmation email (meaning I couldn't change my order.) The customer service team at TeePublic got back to me super quickly, and sent out my new shirt within the next day!
Love tons of the designs they have to offer and will be using the site again very soon!
My family ordered a variety of shirts for our Universal Studios vacation next month. I normally wear a 2X in women's fit clothing. Their 2X was very snug, uncomfortably so. So I planned to exchange for the 3X.
We accidentally ordered a M instead of a L for one of my husbands shirts. And one of the shirts for my 13 year old daughter ended up ordered in my size. More exchanges, and these were my fault.
I was concerned due to the shirts being print on demand. However customer service blew me away. Not only did they accommodate ALL of my exchange requests, the let us keep our mistakes! They asked we donate them or pass them along to someone who would love them.
Now we have the correct shirts on the way, and some fellow geeky friends of ours got surprise gifties!
I've ordered Tshirts for the very first time on this site. But, "mysteriousely" (maybe i've put on weight, eh eh), i've ordered the wrong size :( i was sad, as the TShirts design and quality are really good; with original designs i've not seen before).
I was already a bit stressed thinking of the actions that i'd certainely had to put in motion in order to make the exchange, but the after sale service was brillant, really listening to my issue and solved it in a very unsuspected and never seen before way!
You can CLEARLY buy from them with your eyes closed. I was looking for a place to renew my Tshirts collection, i've found it^^
I am done with TeePublic. A mask order was to take 2 weeks. 3.5 weeks later I email to check status of order. The style I ordered is no longer purchasable... hmmm. 10 days later I get a canned response with the shipping status attached. Now here's the best part... my order was missing a mask. Unbelievable. Trust me, I get the whole COVID thing on shipping etc, but so many other companies have actually exceeded my COVID expectations. I'm guessing TeePublic is a Ma & Pa outfit based out of someone's garage... it's the only explanation that makes sense. FYI... the mask quality is laughable.
Had an issue with a coupon not being applied. I emailed them and was reimbursed that and sale money when the sale didn't even apply to the day I ordered. EXCELLENT SERVICE!. Which is not easy to come by these days.
I ordered a hoodie for my son for Christmas and was disappointed in the quality of the design. I contacted customer service and their response was courteous and helpful, probably the fastest response I've ever had from anyone I've ordered from. They didn't waste time replacing my order.
I order a tshirt and tote bag for a 40th birthday gift from this company on 5/19/2020 I received the tote bag but never received the Tshirt due to shipping delays. I also noticed that the original Tshirt was changed to something that I didn't even originally order and the artist was also changed without getting my approval first. I've reached out to this company several time but never received a response. I'm gonna request a refund thru Pay Pal due to not receiving the merchandise and hopefully my issues will be resolved...
I don't want to get my hopes up that my buddy will get the shirts I ordered him but my order supposedly shipped after about a month after being ordered. They sent me a tracking number saying that they had been shipped. Well that was on June 13th. As of today, 4 days later after checking the tracking number it just says that the USPS hasn't even received the item to ship yet. They were just sent the pre-shipment info. I'm starting to feel like this is a silly joke. Since posting my original review on June 11th I ordered products off of 2 other websites, they were shipped, and as of today I've received both. I don't see how Covid-19 can be a valid excuse for not shipping something for over a month and counting.
Hi Shane,
Thanks so much for taking the time to share your feedback, and I'm really sorry to hear about this disappointing experience. I'd love to have the chance to investigate further to see what went wrong, and hopefully make this right for you.
Please email support@teepublic.com and make sure to mention that Samuel asked you to get in touch via Sitejabber and we will get back to you as soon as possible.
Cheers,
Samuel
Seems it is common for them to take forever to even mail their orders out (even before the pandemic insanity).
I found a couple Future Man shirts on their site that I wanted to send to my friend for his birthday. Ordered them on May 15th and the order is still "processing". Like everyone else said Covid-19 has messed a lot of things up but taking longer than a month to even ship an order seems excessive. Went to contact them on their site regarding my order and it said that I was unlikely to hear from anyone in less than a week due to the unusual amount of e-mails they are receiving. Messaged anyway and got an auto response basically saying that if my message was regarding an unshipped order to basically just keep waiting and I'll be notified when it ships.
So their inbox is probably blowing up with people who want to know where their shirts are. All the while I get one advertising e-mail a week from them encouraging me to buy more shirts. That is a hard pass. I'd hate to cancel my order because I know my buddy will love the shirts but so far I've got nothing to show for the money spent on teepublic.com
I had ordered some shirts and they came in great shape and great quality. Beautiful colors. Everything was great except I ordered the wrong size. I emailed them today for an exchange and they said they would fix everything and send me the correct size and said that I should donate or regift the ones I ordered by mistake. I thought that was awesome! Right before Christmas! They now have a customer for life!
I ordered "How Planes Fly Magic" shirt for myself and my husband, who is a pilot. He got a good chuckle with the humor. Unfortunately, the shirt I ordered did not fit so I emailed TeePublic and was impressed with their professional and speedy service. Not only did they immediately ship a larger size for my husband, but allowed me to keep the shirt - very kind of them!
The original size I ordered for my husband was medium -- I recommend sizing up for adults in general. I usually wear small myself, but ordered medium (female size) in the same design and found the medium size to be a good fit for my 5'5" height and 120lbs weight - not too snug and comfortable. Husband is 5'10" and 180lbs and the large works for him.
Thank you TeePublic team for a great service!
Answer: I, fortunately, did not have poor customer service. When I reached out to them for an exchange, I heard back in less than 24 hours and they generously offered for me to keep the original shirt (to give it away) and sent me the new one!
Answer: That wasn't my experience. It took 11 days to even ship out of the store.
Answer: They dont do returns, they dont do anything. I was sent the wrong order size too. It says 2xl i needed a 3xl but a 2x is the size of the XL i have. Its a joke.
Answer: Contact them thru home page. I had an issue and they were very helpful and made it right!
Answer: I know it's too late now, but maybe this will help someone in the future. This info can be found under their FAQs section on their website: Where do your products ship from? Our apparel products will ship out of either Florida, Iowa, or Nevada. Stickers also ship from Iowa. Wall art ships from Wisconsin, while hard goods such as cases, notebooks and mugs will ship from Georgia.
Answer: Looks like they are trying to hide from all the trouble their poor business practices have made. Their Shirtmoney.com site (where they run their affiliate program has this phone number: 941-451-9441 Considering the FB page linked as the only other contact option comes up 404 not found, I suspect the number probably won't be good, either. Some of their domains obviously haven't been paid and are parked on a web host page right now. Their FB page for BlueBox is still up, though. You could also try there, but I don't know how responsive they are. https://www.facebook.com/BlueBoxtees I was in their affiliate program and trying to get a hold of someone when my payment was due and didn't get sent was about like pulling teeth. It's ridiculous to expect people to friend you on FB just to have contact for business purposes. Reputable business have, you know, professional email accounts and things like that for customer service.
TeePublic has a rating of 3.2 stars from 2,314 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 6th among T Shirts sites.
Hi Tom,
Samuel here from TeePublic. Thanks so much for taking the time to share your feedback, and I'm really sorry to hear about this disappointing experience. I'd love to have the chance to make this right for you.
If you get a chance, please email support@teepublic.com and make sure to mention that Samuel asked you to get in touch via Sitejabber and we will get back to you as soon as possible.
Cheers,
Samuel