I am usually smarter than this but I did not check reviews before I ordered a tshirt on December 12th. It is January 19th I have received no communication and it is nearly impossible to contact this company as it has no real email or phone number. It sends you to a website to put in a help ticket but then you have to download an app in order to do that and it's possible to navigate. I will be calling paypal to begin a dispute early next week as I'm done.
This was my second order with TeePublic this time I ordered two zip hoodies, two tapestries, a premium t-shirt, a long sleeved sweatshirt and a coffee mug everything was perfect except for one zip hoodie because I ordered the dark gray the text was hard to see. They immediately replaced it with another one and again it was hard to see. They then immediately sent a third replacement this time in a lighter color and now it's perfect. It's because of great product, unique selection and exemplary customer service that makes TeePublic great to do business with. I will look forward to seeing you again TeePublic! Thank you as always!
I purchased the Rocket League hoodie and it was delivered promptly. I purchased the size that my nephew normally wears however this hoodie ran a little small. I contacted TeePublic with the intention of exchanging the hoodie for a larger size. They contacted me and informed me that they processed a new order for the larger size and told me not to return the other hoodie but to donate it. I thought this was courteous service and will reorder in the future. Also the quality of the hoodie was great.
I recently ordered a shirt from TeePublic and was disappointed in the quality and fit so I completed an exchange request on the website. Within just a few moments I received a response and a solution! I even explained in my message that I was really wanting the shirt to wear to an upcoming concert and was fearful it would not arrive in time. They responded they would do what they could to ensure I had the shirt in time! It's hard to find people who care in the cyberworld, but they have renewed my faith!
I ordered a sweater with a print on it and the quality was atrocious - the print was translucent and looked like it was breaking down immediately. The colours were all off. It also took ages to arrive and there were extra tax charges that weren't mentioned. All in all, ridiculously expensive and bad quality. Buy from redbubble instead.
I have eleven grandchildren & due to the COVID19 pandemic, I decided to order everything online. Around Thanksgiving, I started requesting that each one of them send me their wish list. One of my Grandson's wanted a hoodie that I ordered from TeePublic which was exactly what he wanted. I was unaware that I actually ordered an adult large when I thought I was ordering a youth large. When I emailed them to fix the problem, they responded quickly with an email which said that I could give the first one away & they would send me the size I needed. I ordered an adult small & received it in a few days from emailing them. I will definitely order from them again & would recommend to my friends.
I have ben a fan of Barry Gordy's "The Last Dragon' since I saw the martial arts film as a kid, growing up in Puerto Rico. Always wanted to own apparel featuring art from the film, and TeePublic made that possible with one of their items. Said item was lost upon arriving at my address. I contacted TeePublic, explained the circumstances behind my loss, and they replaced the item. The 'Last Dragon' hoodie I bought is comfortable and warm, and the art is absolutely beautiful, worthy of being an official poster to the film. I can definitely feel the power of The Glow because of TeePublic. Thanks.
The graphic I ordered was a character that was bright fuschia. The shirt I got is lavender. Not even close. The graphic was printed crooked on the shirt and the shirt sizing is at least one size off, if not more. Don't order from these people. Terrible quality
In early December 2020, I attempted to place a T-shirt order with TeePublic, and got all the way to "submit your order". At this time, I received a notice that my credit card had been declined. After several attempts I substituted another credit card, and received the same message. Attempts using PayPal also resulted in the same message. Out of frustration, I emailed Customer Service and explained my problem. Over the course of several days, TeePublic Customer Service was able to resolve the problem and my order was placed. In the meantime, the 33% off sale had expired, and my order was changed to reflect the higher price. Again, I notifed TeePublic and within a day that issue was resolved, and the order total was corrected to reflect the sale price. I received my order within a week, complete and without any discrepancies. I will be placing more orders in the future. The products are well made.
Order #*******
I ordered a Simpsons hoodie from them, and it was just a little too small. I emailed them to exchange it for the next size up and this was the response I received:
"I'm sorry to hear your Medium didn't fit as hoped! I went ahead and processed your exchange for the new Large hoodie and it should reach you soon. There's no need to send the original back to us—we encourage you to keep, donate, or reuse it
If there's anything else I can help you with please let me know.
Best,
Andreea
TeePublic Customer Service"
That is the first time that has ever happened to me and it was both surprising and refreshing.
This is the kind of small business and the kind of people that I am happy to support. So much so, that I took the time to write a review.
Thank you TeePublic!
Sooooooo appreciative of the TeePublic team. I know USPS shipping is a nightmare right now with Christmas, on top of COVID. I had a shipment arrive in my town, only to leave and not return... I emailed the team and they responded quickly, gave clear next steps - and when the shipment didn't arrive by their proposed timeline, they got me a replacement A. S.A. P. Now I will have one happy Chicago Bears 80 year old man on my hands come Christmas morning. Can't say enough, I was nervous about buying from a company I'd never heard of - but would order again in a heartbeat. Thank you TeePublic Christmas Angels :)
I ordered a shirt as a birthday gift for my brother. My package arrived within five days of placing my order. When I got the shirt it felt like great quality as well as very soft. The image printed on the shirt was just like the photos. Overall I have no complaints! I ordered the shirt from lindquist on TeePublic.
Purchased shirt on 4/16/20. Received confirmation of order. Money has been withdrawn from my checking. I click "Oder Status" & fill out the "Find My Order" info. It comes back with order can't be found. I've emailed customer service 2x's so far with absolutely NO RESPONSE. I've already filed a SCAM business complaint with the BBB. Unfortunately, I'll never see the shirt or get my money back!
Hi Ashlie! My name is Fran and I'm a TeePublic CS Rep. And I'd love to help you. We definitely want to make this right for you as we would never take your money without sending you what you purchased. If you have not received a response from us already, please contact us via our contact page, https://www.teepublic.com/contact, and one of our agents will be eager to help. You can also include my name in the message and I will be sure to respond to it as soon as possible.
Cheers,
Fran
I recently purchased a longsleeve t-shirt (https://www.teepublic.com/long-sleeve-t-shirt/*******-statler-and-waldorf) color gold, size XL.
Upon receiving the shirt I noticed a problem with the print.
Customer support replied promptly and immediately sent a replacement. Which has arrived in the meantime and I can say that the print is now perfect.
Additionally customer support allowed me to change the size of the shirt as the one with the faulty print was too big.
Suffice to say I'm a very happy customer.
I received a TeePublic shirt for Chrstmas as a gift and was given the wrong size. I contacted TeePublic without much information to fulfill the trade. I contacted TeePublic with the information I had and they responded on the same day with a mission to make sure I was satisfied. The were polite and responsive and I had the replacement within days. (This was during the holiday shipping busy times!) TeePublic provided the best customer service expereince I ever had. Just fantastic.
I recently purchased a tshirt from Tee Public for the first time. And the design on it was nothing like they advertise theyshow a shiny image.And the image I received today is dull and a bit faded. I ordered a. Medium size and the one they shipped looked like a small size. They took long enough to print it and ship it due to Covid 19 So I will not be ordering anything from Tee Public I made the mistake of not checking the reviews..
I loved my first shirt bought from these guys - flat, bright print on soft quality shirt. I then ordered five other shirts and all of them had issues. Two had smears on them from excess ink, one had inconsistencies in the coloring, one had actual holes and bubbles in it because they'd pressed on the ink design so thickly, and one had feathering around the edges. I don't know if this is a decrease in quality because of COVID or what, but such a waste of money. Avoid at all costs.
Hi Lisa,
I am so sorry you received less than stellar shirts. We want everyone to be completely satisfied. I know it's a hassle but please send us an email via our contact page at teepublic.com/contact and mention this SiteJabber review. Once we hear from you, a representative will respond in kind with assistance. We can absolutely get this corrected for you.
Take care,
Stephen
TeePublic Customer Service
I was super bummed when I didn't receive my T-shirt and procurement(third party was super rude). I reached out to teepublic and they were so responsive and quick to come to a resolution. Gave me faith to try again!
I errorneously ordered the wrong size on a tee shirt. When I went back to the company to ask if I could exchange the shirt customer service could not have been kinder. They are sending me the correct shirt and suggested I look to donate the shirt I ordered in error. I did that today sending the shirt to a young girl in Flushing, NY. I will be getting a shirt that I should have ordered and everyone is happy. Thank you TeePublic
I was so excited to open my package from tee public on my peaky blinders hoodie. The designer has a clever eye and the hoodie material is excellent quality. Classic on the outside, Soft and cozy on the inside of hoodie. Easy to wash and dry. Can't wait to put it on in the cold weather. Thank you so much for my hoodie. It's rocks by order of peaky blinders.
Answer: I, fortunately, did not have poor customer service. When I reached out to them for an exchange, I heard back in less than 24 hours and they generously offered for me to keep the original shirt (to give it away) and sent me the new one!
Answer: That wasn't my experience. It took 11 days to even ship out of the store.
Answer: They dont do returns, they dont do anything. I was sent the wrong order size too. It says 2xl i needed a 3xl but a 2x is the size of the XL i have. Its a joke.
Answer: Contact them thru home page. I had an issue and they were very helpful and made it right!
Answer: I know it's too late now, but maybe this will help someone in the future. This info can be found under their FAQs section on their website: Where do your products ship from? Our apparel products will ship out of either Florida, Iowa, or Nevada. Stickers also ship from Iowa. Wall art ships from Wisconsin, while hard goods such as cases, notebooks and mugs will ship from Georgia.
Answer: Looks like they are trying to hide from all the trouble their poor business practices have made. Their Shirtmoney.com site (where they run their affiliate program has this phone number: 941-451-9441 Considering the FB page linked as the only other contact option comes up 404 not found, I suspect the number probably won't be good, either. Some of their domains obviously haven't been paid and are parked on a web host page right now. Their FB page for BlueBox is still up, though. You could also try there, but I don't know how responsive they are. https://www.facebook.com/BlueBoxtees I was in their affiliate program and trying to get a hold of someone when my payment was due and didn't get sent was about like pulling teeth. It's ridiculous to expect people to friend you on FB just to have contact for business purposes. Reputable business have, you know, professional email accounts and things like that for customer service.
TeePublic has a rating of 3.2 stars from 2,314 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 6th among T Shirts sites.
Hey,
Super sorry to hear about the quality of your tee! If you could please send a photo of the item to support@teepublic.com we'd be happy to get you a free replacement!
Thanks,
Janet