So I order a kid hoodies (majin Buu) for my daughter as a Christmas gift. I ordered a xs thinking that it will fit. Unfortunately it was too small so I reached out to customer service team and they responded immediately. Also unfortunately they are out of stock on all kid hoodies given this time of the year. They offer a different product for swap but only has kid t-shirt which didn't work for my daughter. They offer a full refund and apology (which they didn't have to btw b/c it wasn't their fault that I had ordered the wrong size). This is beyond great service which doesn't exist now a day. They even let me keep the hoodie to use or donate which again is absolutely stunning. This again is just incredible characteristic of a great business and people that worked there. I definitely will shop here again in the very near future. Thanks TeePublic!
I ordered a custom sticker at a time that they are not customizing. First time on the website, I was not sure why it wouldn't let me customize it. I emailed customer service at TeePublic and they walked me though how to swap the product out for a new sticker and were so kind and helpful! It was the easiest thing. They responded so quick! Great products and great customer service!
They were amazing to work with on my order - I had one of the items that came back as faded in the printing and they sent me a new one for free! They really do take care of their customers!
I recently ordered a mask fromTeePublic. When it arrived and I attempted to but open the packaging, I accidentally cut one of the ear straps as there was no way of knowing where it was located within the packaging. As soon as I noticed them of the problem they IMMEDIATELY replied asking me to send them a picture of the damage so they could take care of the issue. As soon as I did that they emailed me saying they were sending me a new mask. One couldn't ask for better customer service or product support from a company! They have a devoted customer!
This business is very easy to deal with. I ordered a couple of T Shirts for my grandsons on 26th of Jan. They were shipped very quickly. I kept checking on line to track the shipments. They seemed to be stuck in limbo. On 23rd of Feb. I notified them that I had not received my shipments. They would reship they said. No questions asked. Then wouldn't you know it, one of the shirts arrived the very next day. Feeling bad about that I notified Tee Public asap. Unfortunately it was too late to stop the reshipment. " No problem" they said just keep the second one when it arrives. Although I haven't seen the shirt as I had it shipped directly to my Grandson I gave them 5 stars anyway. Bravo
Purchased a shirt for my wife, didn't notice that the print was on the back of the shirt long story short was disappointed with the shirt. Messaged customer service and they told me that was fine and I would not have to return the shirt and they would send me a new one. In today's day and age very hard to find people as helpful and friendly as this customer service team. I LOVE TEEPUBLIC!
Very pleased with how TeePublic took care of my issue. They took the time to reach out to make sure I was happy with my purchase and took care of my issue quickly a day with kindness. Will definitely be telling EVERYONE about TeePublic. They are fantastic!
Bought a one shirt 2x with alot of writing. The shirt came in terrible packaging and smelled terrible. The wording is cheap and the shirt looks like a large. I spent almost $30 on one shirt. Never again!
It took 21 days for me to receive four of the five t-shirts I ordered. I ordered five t-shirts on August 10th and received four of the five on August 31st. I am still waiting on the 5th t-shirt that I ordered same day as the other four; the same order. The shipping I paid was to receive my order within six to eight business days. I am extremely dissatisfied with this company and I will never order from TeePublic again.
**I got many emails from TeePublic, during the duration of waiting for my order delivery, putting 100% blame on FedEx. That is very unprofessional, and I'm convinced, not true.
If you can't meet the demand, higher more staff instead of putting the blame on another company. If FedEx is falling THAT short, you find another carrier. I am, however, convinced that TeePublic is the one who dropped the ball.
I waited almost 6 weeks to receive my order. I ordered a 2x hoodie and it was more like a extra large. I also ordered an extra large tshirt. It was more like a large and it had holes in it! I will NEVER order from this company again! Very disappointing!
I ordered a t-shirt (duh) but I misclicked and ordered the female size instead of male. I never even realized until I received the product that definitely wouldn't fit me. I wrote in and explained what happened and they not only sent me the size I meant to order but allowed me to keep the other shirt. I ended up giving it to my mom in law as an early Christmas gift so we could be twinsies. I'll be a repeat customer for sure.
Been a customer for 5+ years. Product and sales experience is always top notch. Customer Service is always helpful in resolving size issues quickly even when it's the customer's fault.
I rarely make an impulse purchase, but last week I was the White Sox-Brewers game (I"m a life long White Sox fan) and saw a spectator who appeared to be my age (early 60s) wearing a t-shirt that said, "I Still Call it Comiskey." Its a White Sox fan thing. Yesterday my wife and I were at an art fair in suburban Chicago and I had at least three people come up to me asking where I bought this unique t-sheet. Glad to support the artist (s) who design shirts like this.
I live in The Netherlands but like American T-shirts better then European ones. They have bigger sizes and the quality is usally better. And where else Am i going to buy Anti-Trump shirts:-). I hesistated to order because all items bought outside the EU are enormously taxed. I contacted Teepublic about this and they offered to refund the tax if i was taxed. At first i didn't really believe this promise but i was taxed and teepublic kept their promise.
The shirts are of good quality as expected and i am very happy with them. The only critism I have is that it took a very long time for the shirts to be send out but that is understandable in these covid times. I will definitely order there again:-)
The shirt I ordered was a 2x. The shirt received was the size of a Large.
Thought a 2x would be plenty big and it was a bit snug.
The overall quality wasn't that good. Material was not the best quality.
I am a repeat customer of TeePublic and here is the reason why... As an Artist/ Art teacher I love to promote and support the arts. TEEPUBLIC has a vast variety of merchandise with several options to choose from... great quality... nice prices but, BEST OF ALL... SUPERB CUSTOMER SERVICE! I had a sizing issue with a hoodie. Grant it, they sent the size i ordered but, as it turned out the recipient of hoodie wanted it one size larger. I text the company back and what seemed like lightening speed... during their busiest time if year, CHRISTMAS... i was contacted not by one "TP" sales rep but 2... I was told to keep the hoodie and a new one would be sent at no addional cost! Amazing customer service! What a kind and professional staff at TeePublic! I am sharing their good will on my social media! Don't delay, shop today! Donna, Chicago burbs
Was not satisfied with first order - TeePublic quickly remedied the situation and I'm a very happy customer. I needed the shirts for a gift and they arrived very quickly. Will be ordering some more in near future. THANK YOU TEEPUBLIC!
I was surprised, but after I emailed about receiving a Youth Medium, I received an email within a half day that said a new Adult Medium was being shipped and that I could keep or donate the one that was too small. Very nice!
When I discovered TeePublic, I liked the idea that my purchase would support independent artists.
I spent hours, no joke, choosing 7 designs. A couple of the shirts I really wanted to arrive by mid June.
To the point -
Ordered 1.9 lbs worth of shirts On MAY 28th 2020
Paid $11.99 Shipping
TeePublic deducted payment 5/29/20
It is JULY 3 and still no tees!
Tried to reach out to company first well over a week ago.
Yesterday, received a form email - not personalized- TERRIBLE SERVICE! (And yes, I allowed extra time due to COVID - c'mon though!
Any time I have ever had a problem with the quality of any T-shirts that I have received from TeePublic, their customer service is always willing to fix my issue for me without so much as a second glance. Their customer service is PHENOMENAL, and I cannot stress that enough. I ordered 3 shirts, in which 2 of them weren't of the best quality and so I submitted a Product Quality Issue to their website. Within 6 hours, they had already submitted a reprint for both shirts at no extra cost and no extra questions. I have never been so amazed by customer service before, especially in these trying times that the world is going through.
Answer: I, fortunately, did not have poor customer service. When I reached out to them for an exchange, I heard back in less than 24 hours and they generously offered for me to keep the original shirt (to give it away) and sent me the new one!
Answer: That wasn't my experience. It took 11 days to even ship out of the store.
Answer: They dont do returns, they dont do anything. I was sent the wrong order size too. It says 2xl i needed a 3xl but a 2x is the size of the XL i have. Its a joke.
Answer: Contact them thru home page. I had an issue and they were very helpful and made it right!
Answer: I know it's too late now, but maybe this will help someone in the future. This info can be found under their FAQs section on their website: Where do your products ship from? Our apparel products will ship out of either Florida, Iowa, or Nevada. Stickers also ship from Iowa. Wall art ships from Wisconsin, while hard goods such as cases, notebooks and mugs will ship from Georgia.
Answer: Looks like they are trying to hide from all the trouble their poor business practices have made. Their Shirtmoney.com site (where they run their affiliate program has this phone number: 941-451-9441 Considering the FB page linked as the only other contact option comes up 404 not found, I suspect the number probably won't be good, either. Some of their domains obviously haven't been paid and are parked on a web host page right now. Their FB page for BlueBox is still up, though. You could also try there, but I don't know how responsive they are. https://www.facebook.com/BlueBoxtees I was in their affiliate program and trying to get a hold of someone when my payment was due and didn't get sent was about like pulling teeth. It's ridiculous to expect people to friend you on FB just to have contact for business purposes. Reputable business have, you know, professional email accounts and things like that for customer service.
TeePublic has a rating of 3.2 stars from 2,314 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 6th among T Shirts sites.
Hi Lori,
Samuel here, from TeePublic.
Thanks so much for taking the time to share your feedback. I'm so sorry for the trouble with receiving your shirts and I'd love to have the chance to investigate further. Please get in touch via our contact page and we'll be delighted to help: https://www.teepublic.com/contact
Mention Samuel responded to your SiteJabber review and one of our team will get back to you as soon as possible.
Cheers,
Samuel