I got a phone case for my new iPhone 12. Quality is exactly what I wanted, tho there was a small issue with it and I emailed them to see if it was fixable. Quick replies and felt like there was an actual interest from them to make it right. They did and I'll be getting my new item soon. Will be buying more from them for myself and my lady. Highly recommended!
I ordered three shirts and one was clearly the wrong size. With a quick email I was responded to promptly and a new shirt was shipped to me immediately. They didn't even require me to ship back the wrong size. I already loved the shirts and designs, but Orlando and the rest of his crew earned my business for life. Thanks for being awesome TeePublic.
I had to wait 8 weeks for my order to arrive, when it did they'd sent me the wrong tshirts, then wouldn't send the correct ones or give me a refund. However, customer service is good and they did reply fast but said that the management wouldn't allow it.
Ordered four tee shirts almost TWO months ago. Company gave my shipping and 10 percent of my order back after filing a complaint with Better business bureau was when I received a response. Still now shirts supposed to be here today and they have been sent by ups to a post office in another state. Horrible customer service horrible shipping. The worst company to have ever ordered from. Their designs are top notch and they look really cool, but they do not fulfill their part of the deal. They took my money and still waiting almost two months later. DO NOT RECOMEND
When I ordered 4 t-shirts I guessed the sizes instead of actually measuring and two of the tees were too small. When I asked if it was possible to send the two tees back and get bigger sizes TeePublic automatically sent me new Tees with the bigger size and wrote a lovely email suggesting I keep the small tees and donate them somewhere. This was incredibly generous especially since it was my initial mistake. They were quick to deliver and very reasonable with their prices including postage to a different country. I will be donating the Tees and I thoroughly recommend this company. They made me feel grateful and put a big smile on my face. I wish there were more out there like them. Thank you.
I was sent the incorrect size and contacted the customer service. It was handled amazingly and was resolved so quick! I am actually quite amazed with the service as it's super refreshing that it was such a hassle free interaction. Top notch!
I made a purchase on the 22nd with receipt by email through pay pal.
I sent over the order number and photos of the receipt and still no response.
I haven't heard anything regarding my order since the 22nd and yet orders placed from other companies have sent information or have been mailed.
When sending the first of two emails the response we don't have your email and I also sent the second email. I am just trying to get the order so that I can finish make something for someone.
Very displeased and wish I would've looked through this site even though I questioned it to begin with.
Now I will get to deal with PayPal and this order not being completed or at lease information when being shipped.
I ordered the SpaceAce shirt from TeePublic a couple weeks ago. It arrived quick. Great quality and fantastic looking. Unfortunately, through no fault of TeePublics, it was a little small. I reached out via e-mail and received a response almost immediately. They were quick to put a new one in the mail to me. The whole process was so easy and stress free, I went ahead and bought another shirt. Many more to follow.
I ordered 5 tshirts for my family for Christmas, i have just received my oder ( late because of covid restrictions, not a problem though). 4 of the 5 tshirts were too small because of my rubbish measuring skills. I emailed and filled out an exchange form. Got an email back next morning saying the new sizes are being sent out, out of courtesy and to keep, donate or re- use the original ones. WOW what a fantastic service. I then emailed back asking if they were sure or if they needed more from me, they said no, just give an honest review of my experience. So this is it, TEEPUBLIC are a breathe of fresh air in a stale covid environment, thank you, you have restored my faith in humanity. So much to offer in the first place, but then this, such great customer service. People out there shop at Teepublic, you won't be dissapointed.
I ordered some t-shirts for Christmas and found out after getting them that the women shirts were a couple sizes smaller than I anticipated. Granted it was noted on the website but was not as clear as it should have been since the sizes for guys was only 1 size smaller than usual. Either way I reached out to TeePublic support and they had an easy to fill out form to make the exchange as seamless as possible. Combining this with the fact that they reached out AND fixed my order in less than 24 hours along with allowing me to keep the clothes that were the wrong size just proves to me that they actually care and are willing to offer the best experience that they possibly can.
Answer: I, fortunately, did not have poor customer service. When I reached out to them for an exchange, I heard back in less than 24 hours and they generously offered for me to keep the original shirt (to give it away) and sent me the new one!
Answer: That wasn't my experience. It took 11 days to even ship out of the store.
Answer: They dont do returns, they dont do anything. I was sent the wrong order size too. It says 2xl i needed a 3xl but a 2x is the size of the XL i have. Its a joke.
Answer: Contact them thru home page. I had an issue and they were very helpful and made it right!
Answer: I know it's too late now, but maybe this will help someone in the future. This info can be found under their FAQs section on their website: Where do your products ship from? Our apparel products will ship out of either Florida, Iowa, or Nevada. Stickers also ship from Iowa. Wall art ships from Wisconsin, while hard goods such as cases, notebooks and mugs will ship from Georgia.
Answer: Looks like they are trying to hide from all the trouble their poor business practices have made. Their Shirtmoney.com site (where they run their affiliate program has this phone number: 941-451-9441 Considering the FB page linked as the only other contact option comes up 404 not found, I suspect the number probably won't be good, either. Some of their domains obviously haven't been paid and are parked on a web host page right now. Their FB page for BlueBox is still up, though. You could also try there, but I don't know how responsive they are. https://www.facebook.com/BlueBoxtees I was in their affiliate program and trying to get a hold of someone when my payment was due and didn't get sent was about like pulling teeth. It's ridiculous to expect people to friend you on FB just to have contact for business purposes. Reputable business have, you know, professional email accounts and things like that for customer service.
TeePublic has a rating of 3.2 stars from 2,305 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 7th among T Shirts sites.