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Telcan has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
It has been easy to contact Telecan whenever, I am faced with any issue. The customer care representative listen and have given me solutions that best fits my needs plus the customer care are pleasant and will allow me express my requirements. The customer care representatives are knowledgeable about support in the network. Call wait time is realistic and there is no waitlist, so I don't have to worry about holding on phone or waiting to be transferred!
Always takes too long to get a connection. Sometimes more than 10 minutes. Not easy to refresh your ip-address. Occasional random service dropouts when connecting to overseas servers (that problem did not occur with previous isp.) On the plus side, no contracts, no fee increases. So I stay hooked up.
Always takes too long to get a connection. Sometimes more than 10 minutes. Not easy to refresh your ip-address. Occasional random service dropouts when connecting to overseas servers (that problem did not occur with previous isp.)
On the plus side, no contracts, no fee increases. So I stay hooked up.
It has been easy to contact Telecan whenever, I am faced with any issue. The customer care representative listen and have given me solutions that best fits my needs plus the customer care are pleasant and will allow me express my requirements. The customer care representatives are knowledgeable about support in the network. Call wait time is realistic and there is no waitlist, so I don't have to worry about holding on phone or waiting to be transferred!
I was having an issue with my cable connection. The Telcan Rep put me in touch with someone who came out the next day.
Thank you so much for being our loyal customer, Terri! We're proud of our Team members and always happy to hear positive things about them.
Installation was excellent, installation personnel excellent. Although finding the internet very slow.
Thank you for your positive feedback about our installation process and personnel. We're glad to hear that you had an excellent installation experience. We apologize for the slow internet speed you’re experiencing. We are committed to providing you with the best service possible. As of now, We checked our system but were unable to find a complaint or any past email/ticket correspondence If you are still facing the issue, then please contact our support team at techsupport@telcan.com so we can troubleshoot and resolve this issue promptly.
Don't do it! This company is a wolf in sheep's clothing. They offer cheap rates and provide cheaper service! They throttle your internet and when you catch them, they play dumb. When you cancel your account, they ignore you and continue to charge you and send you threatening messages EVERY DAY saying they will report you to the credit bureau! I have been going back and forth with them every day for weeks now! Every time they say "sorry for the confusion" and then proceed to tell me they are going to disconnect me and report me to the credit bureau! There is no confusion! I already told them I'm not using their service! I paid them every month and then said my last payment was my last payment! They igonore you - sort of - but then come back with the same never ending circular conversation. It's like when George Costanza wouldn't answer his girlfriend's calls so she couldn't break up with him. Save yourself the aggravation and run from this company!
Tip for consumers:
Run as fast as you can from these Predators!
Hi Dave, We deeply regret the inconvenience you’ve experienced with our service. It is our utmost priority to ensure a seamless and satisfactory experience for all our customers, and we apologize for any frustration caused by unexpected charges and communication issues.
As previously communicated, we adhere to strict internet regulations that may result in the restriction of certain websites. These measures are implemented to safeguard users from potentially harmful content and to uphold the integrity of our services. Please note that such restrictions are not a result of intentional bandwidth throttling or targeted website limitations, but rather due to broader internet censorship protocols, which may include parental controls and network security policies.
Regarding the disconnection of your service, we require explicit confirmation from you, either via a telephone call from your registered number or an email. Following your review, we attempted to contact you multiple times to process the cancellation, but unfortunately, we did not receive a response. Consequently, the service was not discontinued. Upon your request to void the subsequent bill and cancel the service, we promptly complied; however, we are still awaiting the return of our modem. A prepaid shipping label has been sent to your registered email address for this purpose. We kindly request that you return the modem at your earliest convenience to facilitate the closure of your account and to prevent any further communication regarding this matter.
Rest assured, it is never our intention to deliver anything short of excellence. Please be assured that it is never our intention to provide anything less than a satisfactory experience for our customers.
First i was hesitant to get this service, but i was wrong! Internet is stable and reliable. The wifi device is super strong and can stay connected even from the street!
I highly recommend.
Thank you for taking the time to share your feedback Nimer! We’re thrilled to hear that our service has exceeded your expectations and that you’re enjoying the stable and reliable internet connection. We’re grateful for your recommendation and look forward to continuing to provide you with excellent service.
I had an issue with local cable quality - Not Telcan's fault, there's a faulty cable somewhere in the neighbourhood.
Telcan was great with followup, checking in a few times to make sure that the issue had been resolved.
Hello Michael, Thank you for taking the time to share your experience! We're pleased to hear that our follow-up efforts were helpful. Your satisfaction is our top priority, and we remain committed to providing reliable service.
Registering online and connecting was very easy. Telcan followed up to ensure everything was running smoothly. I wish we had known about this ips sooner
Thank you for taking the time to leave such an amazing review, Theresa! We're very glad that you have found our service to be excellent.
I joined telcan in agreement that they will not increase the price for two years. After 6 months they increased my internet by $7! When I talked to them why did this that, they claim that the main internet provider (Bell) increased the price and they were forced to increase my internet price as well. This doesn't make sense at all. This is bad business and it is scam. Other than that they internet is solid and customer service is reachable.
My advise don't do business with pre paid internet services who but internet service from big companies and sell it to customers. Because they will not respect their agreement just like Telcan did to me. Avoid telcan
Hello Suleiman, we apologize for any inconvenience caused by the recent changes to our promotional offers. Our decision to conclude the two-year promotional offer earlier than anticipated was made after careful consideration, and we understand that it may not align with your expectations. At Telcan, we operate on a month-to-month service model without contractual obligations, allowing us to adjust pricing based on market dynamics and evolving business costs. While we regret any disappointment, please know that our commitment to delivering exemplary customer service and premium products remains unwavering. Your feedback is invaluable to us, and we are dedicated to providing Canadians with superior services and maintaining competitive pricing in the internet market. Thank you for your understanding, and we look forward to the opportunity to continue serving you with excellence.
Because it's unstable, phone conversations and all electronics devices are unreliable too. Imagine it going off in the middle of an important conversation. Or having to repeatedly login when it frozen during work.
Thank you for taking the time to provide us with your feedback, Aurelia! We sincerely apologize for any inconvenience caused by the instability of our service, leading to disruptions in your phone conversations and electronic devices. Ensuring a reliable and seamless experience for our customers is of utmost importance to us, and we understand the frustration that arises when this expectation is not met. We are committed to resolving this issue promptly and would appreciate the opportunity to assist you further. Please feel free to reach out to our dedicated support team at your earliest convenience, and we will work diligently to address and rectify any concerns you may have. Your satisfaction is our priority, and we value your continued partnership with us.
I have been with Telcan for some time now and as of recent have been in search of plans that better suit my budget given the stress higher food and energy costs. To be fair, I did reach out to Telcan and asked if they offered loyalty plans for long term customer? My answer was a flat out "No"!. I would have given them a 5 star but feel that customer loyalty is important to my as I am loyal to a fault when I find a company with few faults. Sure they could do better with more updated equipment offerings and their customer service has its issues but overall deserve 4 stars.
Hello Tim! Thank you for sharing your feedback with us. We sincerely apologize if our response regarding loyalty plans did not meet your expectations. At Telcan, we highly value our long-term customers and strive to provide top-notch internet services. We understand the importance of customer loyalty and are committed to continuously improving our offerings. We appreciate your feedback regarding our equipment offerings and customer service, and we will take your comments into consideration as we work to enhance our services. If you have any further concerns or would like to discuss your plan options, please do not hesitate to reach out to us. Your satisfaction is important to us, and we look forward to serving you better in the future.
I recently moved and decided to change internet providers while at it. Telcan has been very reliable with only a couple of hiccups and the price is about half of what I was paying before for the exact same service.
Thank you for taking the time to share your feedback, Brandi! We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price
I have been using Telcan Internet for about two years now and I am very happy with it.
I constantly get great internet speed, and they do not block any content or sites.
Best of all that they do not surprise me with constant price hikes, unlike my previous experiences with Rogers and Bell who give you a decent deal initially but then keep increasing the price every few months.
Thank you for taking the time to leave us an insightful review, Ehsan! We will continue to strive to provide Canadians with the best possible service and competitive internet pricing. Thank you for your loyalty!
Was promised no downtime when I signed up as my wife and I were working from home. Internet and VOIP phone down for almost two weeks. Was offered a $10 credit for our trouble and unpaid days of work.
After two year contract, tried to renegotiate a deal, they weren't interested. So, I cancelled and switched to another provider with exactly 0 seconds of down time and they have the nerve to call me three times by three different people to try and convince me to stay with a deal!
They were nice enough to provide me a prepaid UPS shipping label to return their rented equipment and UPS tracking shows they received it April 4th, yet they keep emailing me with threats that they will charge me for the non-returned equipment. Lately it's a call at 9 at night again with the same threat picked up by my wife who freaked out. I keep replying with the info pictured.
Moron on phone confirmed receipt, hopefully that is the end of that.hopefully
Tip for consumers:
They suck
Products used:
Internet & VOIP
Thank you for your feedback, Richard! Although we strive for 100% customer satisfaction, It's truly disappointing that you've had an experience with our service that hasn't met your expectations. We understand the frustration of encountering connectivity issues. We've examined your account, and it seems like an isolated issue as it is not impacting all cable clients in your area. We will use your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future.
I have used this service since September 2022. So far, it is not bad. Speed is quite OK but sometimes disconnected. Some websites are blocked without any reason, e.g. Royal bank. I can't download the invoice due to technical errors without any solution. The price is quite reasonable with the promotion. I will consider it after 1 year using.
Thank you for taking the time to share your feedback Minh Ha, We've examined your account and it seems like an isolated issue as it is not impacting all cable clients in your area. We would like to take the opportunity to make it right for you, request you to please contact our 24/7 support team for further assistance. Thank you!
Telcan has been on top of this ever since I decided to switch to them from another provider. Text messages, calls, emails - the works to ensure a smooth transition. During the outage we had - they are happy to credit you for the time lost. All for a fair price. They are quick and professional - and anything a normal household could ask for and MORE!
Thank you, Patrick, for taking the time to write such a well-thought-out, positive review of our company and the services we provide. We are happy to have served you well.
Always been happy with the service. Any problems I've had have been addressed promptly and fixed right away. Customer support has been great. Always getting stated speeds with no lag. Download speeds are always constant and I even get more upload speed than specified. Never have anything buffer and media streams flawlessly.
Products used:
Internet
Thank you for taking the time to leave such an amazing review, Robert! We're very glad that you have found our service to be excellent.
Bad customer service they came to my place November 22,22 install but still can't watch TV modem don't work and now I need to wait again for technical support who's English is bad and speak very low. Asking for refund 0 ratings.
The entire team at Telcan apologizes for the inconvenience, While the majority of our clients are happy, it's unfortunate that you've had an experience with our service that hasn't met your expectations. We worked hard and have ensured that we provide you with the best services and that all your issues are fixed as well. We are pleased to inform you that all your Internet problems are fixed and we will make sure that you have the best Internet experience with Telcan hereafter. We also have a 24/7 support system for our customers, and moving ahead we would request you to please contact our customer support team immediately in case of any service interruptions, Thank you!
So far my Telcan internet and home phone are working fine except for the occasional glitz of the modem, when this happens The home phone incoming calls goes directly to the voice mail without getting a ringing sound! I always have to re-boot the system to get it working again.
Thank you for taking the time to share your feedback, We are thrilled to hear that we were able to provide you with the internet plan of your choice. Although our company strives for 100% customer, it’s clear we’ve fallen short in this instance. As checked, the service issue that you were facing is fixed and hereafter we ensure your complete satisfaction with the service.
I have been using telcan for about 4 months and have not had any problems so far. They give me the speed they promise. Thanks.
Thank you so much for being our loyal customer, Alper! We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price and we're glad that you are enjoying that.
Recently we had trouble with our cable connection. A Telcan team trouble shot it within 1/2 and managed to fully restore proper service. Getting ahold of them is not a problem, and the team has always been professional.
Thank you for taking the time to share your feedback, Markus. We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price, and we're proud of our team members and always happy to hear positive things about them.
Switched over from Rogers. Seamless and lower priced. So far so good. It was very easy to set up the modem.
Thank you, Michael! For taking the time to write such a well-thought-out positive review of our company, We always strive to offer the best internet service at a cheaper price and we're glad that you are enjoying that.
I want to revise my review which I sent earlier. The company worked very hard to sort out all issues. The service is fast, reliable, and strong. I am extremely pleased with their quality and with their service and I highly recommend them.
Thank you, Telcan, for a job well done!
Tip for consumers:
Use Telcan. They are the very best!
Products used:
Router and 500MB internet service
Although our company strives for 100% customer satisfaction, it’s clear we’ve fallen short in this instance. We've looked into your account and it seems like an isolated issue as it is not impacting all cable clients in your area. Our technicians are working to resolve the issue at the earliest. We appreciate your patience and understanding.
A representative of the company came on the appointed day to install my DSL, that I had pfreviously received. The person called first to say when he would arrive. He spent 3 hours getting it to work (at little after 9 AM to just after the noon hour)! But in the end it has worked just fine.
Thank you, Marilyn! For taking the time to write such a well-thought-out positive review of our company, We always strive to offer the best internet service at a cheaper price and we're glad that you are enjoying that
Great service when it works, but it seems that every month there is a service disruption, with no service. I also wish I could change my payment date, but they won't allow it even with a prorated payment.
Thank you, Rebecca! For taking the time to write such a well-thought-out positive review of our company, there are times when we may encounter issues with the physical cable provider or cabling in a specific area that causes service interruptions, and we can't change the billing date as it is set by an automated system as per your Internet activation date. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future.
Gain trust and grow your business with customer reviews.
Telcan is an Ontario telecommunications company founded in 1998. We started as a platform provider of prepaid telecom services to service providers in North America. Companies currently use our infrastructure to provision prepaid long-distance, international mobile phone recharge, as well as home and business Voice-Over-IP (VOIP) services.
As a result of internal restructuring, and to take advantage of recent CRTC mandates, we acquired our ISP license and launched our very own Internet and home phone service to the markets of Ontario and Quebec. We combine our experience in the telecom business with a robust and proven infrastructure, to provide high-quality internet services.
OUR MISSION
We strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing hassle-free unlimited home Internet. THERE IS NO FINE PRINT AND THERE WILL NEVER BE.
WHY TELCAN
As the “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service that meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same.
Welcome to a new era of Internet in Canada. Welcome to Telcan.
OUR HISTORY
Telcan began as a long-distance phone service provider founded in 1998 by 3 University of Waterloo students who did what engineers do best - find technical solutions to everyday problems.
The first problem we solved was how to provide businesses with dependable, affordable phone services. In 2004 we launched Callture.com, a provider of cloud business phone systems. In 2015 we launched oyemobile.com, a provider of prepaid international phone calls and international mobile top-up services.
Today, established telecommunications providers see a change in the Internet industry as a problem to overcome, but we see an opportunity to improve Internet services for Canadians.
Thank you, Carolyne! For giving us such a great review, and we're extra happy to hear that our support team has exceeded your expectations.