- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Telcan has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
It has been easy to contact Telecan whenever, I am faced with any issue. The customer care representative listen and have given me solutions that best fits my needs plus the customer care are pleasant and will allow me express my requirements. The customer care representatives are knowledgeable about support in the network. Call wait time is realistic and there is no waitlist, so I don't have to worry about holding on phone or waiting to be transferred!
Always takes too long to get a connection. Sometimes more than 10 minutes. Not easy to refresh your ip-address. Occasional random service dropouts when connecting to overseas servers (that problem did not occur with previous isp.) On the plus side, no contracts, no fee increases. So I stay hooked up.
You have great internet sometimes freezes.but I would tell other people and let them know the company has good internet.
We have had no issues with our internet. The company is very easy to get a hold of if you should need help. Great experience!
Thank you for taking the time to share your experience, Christine! We will strive to offer the best internet service at an affordable price and we're glad that you are enjoying that.
Was a little stressful the installation day, was reschedule… when they show up was already working. Service is going good, until now! Thank you!
Thank you, Luciana! For taking the time to write such a well-thought-out positive review of our company, We always strive to offer the best internet service at a cheaper price and we're glad that you are enjoying that.
The internet works fast enough, but I get about 3-5 brief outages per week. They last about 2 minutes each, but annoying when on live video calls
Thank you Julian for taking the time to write such an insightful positive review of our company, we offer 24/7 customer support, so please feel free to contact us if any service interruptions occur. Using your feedback, we will be able to improve our services to ensure our clients have an exceptional experience in the future.
So far so good.
Speed is good, no down time or slow connecting, easy install.
All went smooth.
Would recommend.
Products used:
Modenm
Thank you for taking the time to share your experience, Rodney!
It's a little bit weak it's not working good and we are not satisfied of the work please improve it thanks
We appreciate you being a loyal customer, Nisar, and we would be delighted to assist you further with the issues you are experiencing, request you to please contact our 24/7 support team for further assistance, We will be using your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future. Thank you!
As a person who values honesty and integrity in business, my experience with Telcan has been nothing short of disappointing. Despite initially agreeing upon a specific pricing plan, with a 2-year commitment by Telcan for no price increase, Telcan failed to uphold its commitment, leaving me frustrated and disillusioned.
From the outset, I was drawn to Telcan by promises of reliable service and transparent pricing. However, my satisfaction was short-lived when I received an email part way through the agreed-upon terms. In summary, Telcan decided to forgo the original agreed to price, imposing a price increase. (See their email below) Despite multiple attempts to seek clarification and resolution, I was met with evasion and indifference from Telcan. (see their response to me below)
The lack of accountability displayed by Telcan is deeply concerning. As customers, we should be able to expect a company to honour its commitments. We should be able to trust that advertised promotions and prices will be honoured. However, the blatant switch and bait tactics of Telcan, and the disregard for their own terms of service leaves me questioning the company's integrity and reliability.
Also, I recently discovered that Telcan solicits reviews in return for compensation. Such practices should be banned. Anyone looking at Telcan reviews should filter results based on "negative" as it provides a clearer picture regarding this company.
The frustration and inconvenience caused by this pricing discrepancy cannot be overstated. As a consumer, I rely on accurate and transparent billing to manage my expenses. The failure of Telcan to stick to our agreed-upon pricing plan has not only eroded my trust in the company, but also created unnecessary strain as I switch providers.
My experience with Telcan has been profoundly disappointing. I would caution others about committing to service with them. I cannot in good conscience recommend their services.
Below is the communication from Telcan to verify my experience.
"Dear xxxxxxx,
Telcan Account # xxxxx
Telcan is committed to providing high-quality internet services to our clients. To keep up with rising business costs and to continue providing you with the best possible services, your internet plan price will be increasing on Feb 23,2024.
On the date of your first bill after Feb 23,2024, the monthly service fee for your Internet package will increase from $xx to $xx (plus taxes). To help accommodate this change, we will end the term price increase"
And their followup to my complaint:
"After careful consideration, our management made the decision to conclude the promotional offer earlier than anticipated. We understand this may not align with your expectations, and we apologize for any frustration it has caused."
Hi John, we deeply apologize for any inconvenience caused by the recent changes to our promotional offers. Our decision to conclude the two-year promotional offer earlier than anticipated was made after careful consideration, and we understand that it may not align with your expectations. At Telcan, we operate on a month-to-month service model without contractual obligations, allowing us to adjust pricing based on market dynamics and evolving business costs. While we regret any disappointment, please know that our commitment to delivering exemplary customer service and premium products remains unwavering. Your feedback is invaluable to us, and we are dedicated to providing Canadians with superior services and maintaining competitive pricing in the internet market. Thank you for your understanding, and we look forward to the opportunity to continue serving you with excellence.
Good services we always use your internet but your device range is not good after second room no signal
We appreciate you being a loyal customer, Abdul, and we would be delighted to assist you further with your Modem range issue. Please contact our 24/7 support team for further assistance, Thank you!
Great internet for cheap and excellent customer service. Been a customer for 4 months. No complaints so far.
Tip for consumers:
Don't think too much. They use the same service as the big guys but way cheaper and decent people.
Products used:
Internet and phone bundle
Thank you for the 5-star rating, Abdul!
Great speed, great support and great value. Customer service is first class and fast. Would recommend this company to anyone.
What a great review, Martyn! Thank you for the recommendation!
Fast and Reliable Internet service at an affordable price. Very good customer service and helpful staff.
We're very glad that you have found our internet service and customer service to be excellent. Thank you!
Straight in business talking and good in service Nice Internet service to switch to and enjoin to chat and loading.
Thank you for your positive feedback, Huu!
Working with Telcan has been a great experience so far! The setup was easy and we haven't had any issues since. Thank you!
Thank you, Valerie! For giving us such a great review, and we're extra happy to hear that our support team has exceeded your expectations.
For the most my service is satisfactory little glitches have been inconvient and caused delays in my training experiances but overall good service
Thank you Brenda for taking the time to write such an insightful positive review of our company, we offer 24/7 customer support, so please feel free to contact us if any service interruptions occur. Using your feedback, we will be able to improve our services to ensure our clients have an exceptional experience in the future.
As a senior the price is well within my budget. I enjoy the almost unlimited channels.
Thank you for taking the time to leave such an amazing review, Charles! We're very glad that you have found our service to be excellent.We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price.
I am very happy with your service, it is a very efficient and responsible company. Thanks.
Thank you for your kind words, Rafael!
Easy setup and great support. The online chat worked great when I had questions.
Thank you Christopher for giving us such a great review, and we're extra happy to hear that our support team has exceeded your expectations, and you are having an amazing time with Telcan.
I hardly have any interruptions and the price I pay per month is reasonable.
Thank you for taking the time to leave such an amazing review, Kim! We're very glad that you have found our service to be excellent at a great price.
Best Internet service at low price. Customer service is also excellent. Highly recommend.
Thank you for taking the time to share your feedback Muhammad, We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price! Thank you for your positive review and your recommendation to others.
Poor signal internet very slow. To load
No direct cable to house.
It works all the time the past companies was always breakdowns in
Thank you for taking the time to share your experience, Wayne. We're very glad that you have found our service to be excellent.
Good until now. I am new customer i cant be a relevant person now.
Thank you for taking the time to share your experience, Lidija!
Not the best internet connection. Have connection issues at times.
Thank you for your feedback Diane. On behalf of our entire team, I would like to apologize for failing to exceed your expectations, At Telcan, we strive to provide excellent customer service and quality products. Our customers are important to us, and we want to do everything we can to meet their expectations, we have a 24/7 support system for our customers, request you to please contact our customer support team immediately in case of any service interruption.
It is a good service I have recommended it to my friends, I will not change it
Thank you so much for being our loyal customer and taking time to leave such a great review, Patricia! We are pleased to hear that our service exceeded your expectations and appreciate you recommending our services to others.
Gain trust and grow your business with customer reviews.
Telcan is an Ontario telecommunications company founded in 1998. We started as a platform provider of prepaid telecom services to service providers in North America. Companies currently use our infrastructure to provision prepaid long-distance, international mobile phone recharge, as well as home and business Voice-Over-IP (VOIP) services.
As a result of internal restructuring, and to take advantage of recent CRTC mandates, we acquired our ISP license and launched our very own Internet and home phone service to the markets of Ontario and Quebec. We combine our experience in the telecom business with a robust and proven infrastructure, to provide high-quality internet services.
OUR MISSION
We strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing hassle-free unlimited home Internet. THERE IS NO FINE PRINT AND THERE WILL NEVER BE.
WHY TELCAN
As the “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service that meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same.
Welcome to a new era of Internet in Canada. Welcome to Telcan.
OUR HISTORY
Telcan began as a long-distance phone service provider founded in 1998 by 3 University of Waterloo students who did what engineers do best - find technical solutions to everyday problems.
The first problem we solved was how to provide businesses with dependable, affordable phone services. In 2004 we launched Callture.com, a provider of cloud business phone systems. In 2015 we launched oyemobile.com, a provider of prepaid international phone calls and international mobile top-up services.
Today, established telecommunications providers see a change in the Internet industry as a problem to overcome, but we see an opportunity to improve Internet services for Canadians.
Hi Peter, Thank you for your positive review and your recommendation to others. We're very glad that you have found our service to be up to the mark.