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Telcan has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
It has been easy to contact Telecan whenever, I am faced with any issue. The customer care representative listen and have given me solutions that best fits my needs plus the customer care are pleasant and will allow me express my requirements. The customer care representatives are knowledgeable about support in the network. Call wait time is realistic and there is no waitlist, so I don't have to worry about holding on phone or waiting to be transferred!
Always takes too long to get a connection. Sometimes more than 10 minutes. Not easy to refresh your ip-address. Occasional random service dropouts when connecting to overseas servers (that problem did not occur with previous isp.) On the plus side, no contracts, no fee increases. So I stay hooked up.
Perfect Deal and perfect customer service ever
Never downtime
This internet service is very reliable and also very very affordable!
Thank you for taking the time to leave such an amazing review, Donovan! We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price.
Some days that all day no signal like also yesterday Nov 18 all day no signal.
Despite our goal of 100% customer satisfaction Irene, we clearly fell short in this instance, since we rely on our cable carriers for last-mile services. We may occasionally run into situations where there is a cabling issue in a specific area or there are issues with the physical cable provider that cause service interruptions, we have a 24/7 support system for our customers, request you to please contact our customer support team immediately in case of any service interruption, We will be using your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future.
I am fully satisfied. Telcan provides the reliable internet service.
Thank you for taking the time to share your experience, Alexey!
Everything has been Awesome so far.
Thanks for your service.
Thank you, Yorty! For giving us such a great review, and we're extra happy to hear that our support team has exceeded your expectations.
Excellent service thus far! Thank you TelCan!**************
Thank you for taking the time to leave such an amazing review, Richard! We're very glad that you have found our service to be excellent.
I had been last 6 month still its doing good and service is best
Thank you for your review, Kamalanathan! We will strive to offer the best internet service at a cheaper price and we're glad that you are enjoying it.
Can't complain, been with them nearly a year now. Any issues were always due to Rogers nonsense.
Thank you for taking the time to leave such an amazing review, Iain! We're very glad that you have found our service to live up to your expectations.
My internet keeps cutting out randomly since I've had this two months ago
Thank you for your feedback. Lemmornie On behalf of our entire team, I would like to apologize for failing to exceed your expectations, At Telcan, we strive to provide excellent customer service and quality products. Our customers are important to us, and we want to do everything we can to meet their expectations, we have a 24/7 support system for our customers, we request you to please contact our customer support team immediately in case of any service interruption. One of our team members will call you to check on your issue and will surely resolve it.
Happy with the gentleman who set up our internet, he was very helpful.
Thank you so much for being our loyal customer, James! We're proud of our team members and always happy to hear positive things about them, At Telcan, we strive to provide excellent customer service and quality products.
Fast most of the time. Once in awhile it lags. But overall excellent service
Thank you for your review, John! Please get in touch with our 24/7 support team to sort out the lag issues.
Good quality internet. Refund when Rogers went down without having to ask.
Thank you so much for being our loyal customer Viola! Such reviews are appreciated by our teams and it motivates us to provide Canadians with the best possible service and competitive internet pricing.
Excellent service...great price...fast and reliable
Thank you for taking the time to leave such an amazing review, Paul! We're very glad that you have found our service reliable and excellent.
It's nice networking with great broadband speed. Must recommend. Money Value
Thank you Gurdyal for giving us such a great review and your recommendation to others.
Good connectivity at a great price. Will recommend.
Hi Bushra,
Thank you for your positive review and your recommendation to others.
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Hello Talal, While the majority of our clients are happy, it's unfortunate that you've had an experience with our service that hasn't met your expectations. We've examined your account, and it seems like an isolated issue as it is not impacting all cable clients in your area. We request that you please contact our customer support team immediately in case of any service interruption. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future.
Gain trust and grow your business with customer reviews.
Telcan is an Ontario telecommunications company founded in 1998. We started as a platform provider of prepaid telecom services to service providers in North America. Companies currently use our infrastructure to provision prepaid long-distance, international mobile phone recharge, as well as home and business Voice-Over-IP (VOIP) services.
As a result of internal restructuring, and to take advantage of recent CRTC mandates, we acquired our ISP license and launched our very own Internet and home phone service to the markets of Ontario and Quebec. We combine our experience in the telecom business with a robust and proven infrastructure, to provide high-quality internet services.
OUR MISSION
We strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing hassle-free unlimited home Internet. THERE IS NO FINE PRINT AND THERE WILL NEVER BE.
WHY TELCAN
As the “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service that meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same.
Welcome to a new era of Internet in Canada. Welcome to Telcan.
OUR HISTORY
Telcan began as a long-distance phone service provider founded in 1998 by 3 University of Waterloo students who did what engineers do best - find technical solutions to everyday problems.
The first problem we solved was how to provide businesses with dependable, affordable phone services. In 2004 we launched Callture.com, a provider of cloud business phone systems. In 2015 we launched oyemobile.com, a provider of prepaid international phone calls and international mobile top-up services.
Today, established telecommunications providers see a change in the Internet industry as a problem to overcome, but we see an opportunity to improve Internet services for Canadians.
Thank you so much for being our loyal customer, Sameh! We're proud of our team members and always happy to hear positive things about them. Such reviews are appreciated by our teams and it motivates us to provide Canadians with the best possible service and competitive internet pricing.