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Telcan has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
It has been easy to contact Telecan whenever, I am faced with any issue. The customer care representative listen and have given me solutions that best fits my needs plus the customer care are pleasant and will allow me express my requirements. The customer care representatives are knowledgeable about support in the network. Call wait time is realistic and there is no waitlist, so I don't have to worry about holding on phone or waiting to be transferred!
Always takes too long to get a connection. Sometimes more than 10 minutes. Not easy to refresh your ip-address. Occasional random service dropouts when connecting to overseas servers (that problem did not occur with previous isp.) On the plus side, no contracts, no fee increases. So I stay hooked up.
I have been with Telcan for some time now and as of recent have been in search of plans that better suit my budget given the stress higher food and energy costs. To be fair, I did reach out to Telcan and asked if they offered loyalty plans for long term customer? My answer was a flat out "No"!. I would have given them a 5 star but feel that customer loyalty is important to my as I am loyal to a fault when I find a company with few faults. Sure they could do better with more updated equipment offerings and their customer service has its issues but overall deserve 4 stars.
Bad customer service they came to my place November 22,22 install but still can't watch TV modem don't work and now I need to wait again for technical support who's English is bad and speak very low. Asking for refund 0 ratings.
The entire team at Telcan apologizes for the inconvenience, While the majority of our clients are happy, it's unfortunate that you've had an experience with our service that hasn't met your expectations. We worked hard and have ensured that we provide you with the best services and that all your issues are fixed as well. We are pleased to inform you that all your Internet problems are fixed and we will make sure that you have the best Internet experience with Telcan hereafter. We also have a 24/7 support system for our customers, and moving ahead we would request you to please contact our customer support team immediately in case of any service interruptions, Thank you!
Old outages Rogers modems are junk. Customer service is horrible. Tech service is even worse. They will also make mistakes on your billing trying to get every cent out of you. Definitely not recommended
While the majority of our clients are happy, it's unfortunate that you've had an experience with our service that hasn't met your expectations. We are sorry for the frustration this has caused, on behalf of our entire team and we would like to make things right for you. We have a 24/7 support system for our customers, request you to please contact our customer support team immediately for any service-related issues.
So far my Telcan internet and home phone are working fine except for the occasional glitz of the modem, when this happens The home phone incoming calls goes directly to the voice mail without getting a ringing sound! I always have to re-boot the system to get it working again.
Thank you for taking the time to share your feedback, We are thrilled to hear that we were able to provide you with the internet plan of your choice. Although our company strives for 100% customer, it’s clear we’ve fallen short in this instance. As checked, the service issue that you were facing is fixed and hereafter we ensure your complete satisfaction with the service.
Don't use this company for the internet.
If you are lucky you will get 48 mbps
Most days I am getting 8 mbps, that correct pretty much useless.
Stay away, their prices are great but the service is awful!
The entire team at Telcan apologizes for the inconvenience, While the majority of our clients are happy, it's unfortunate that you've had an experience with our service that hasn't met your expectations. There are times when we may encounter issues with the physical cable provider or cabling in a specific area that causes service interruptions. We also have a 24/7 support system for our customers, and moving ahead we would request you to please contact our customer support team immediately in case of any service related queries.
My internet connection was poor and dropped frequently.
Guy on the phone said he did something to 'fix' it but would not explain what the issue was or what he did to 'fix' it.
Hi Luc,
We sincerely apologize for the inconvenience you experienced, on behalf of our entire team. Please be assured that our team performs troubleshooting procedures during calls to address connectivity issues. In some cases, changes may need to be made from our server team's end to improve performance. Unfortunately, our agents may not always have detailed information about these server-side changes. We deeply regret the frustration this situation has caused you, and we are committed to ensuring that you do not encounter similar issues in the future. Your satisfaction is of utmost importance to us, and we will strive to provide you with a more seamless and transparent experience moving forward.
Tech support could be better. But the overall experience is not bad
Thank you for sharing your experience with us Rodolfo! We’re glad to hear that you found the overall experience satisfactory. We acknowledge that there is always room for improvement, and we appreciate your feedback regarding our tech support. Rest assured, we are committed to enhancing our services and support to ensure a better experience for all our customers. Your input is invaluable to us, and we hope to exceed your expectations in the future.
Great service when it works, but it seems that every month there is a service disruption, with no service. I also wish I could change my payment date, but they won't allow it even with a prorated payment.
Thank you, Rebecca! For taking the time to write such a well-thought-out positive review of our company, there are times when we may encounter issues with the physical cable provider or cabling in a specific area that causes service interruptions, and we can't change the billing date as it is set by an automated system as per your Internet activation date. We will be using your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future.
Can,t seem to talk to some one from Canada every thing is done on line from India with people that speak very poor English. Sad way to run a Canadian Company. I would be afraid to go with them.
Thank you for taking the time to share your concerns with us. We genuinely appreciate your feedback, and we're sorry to hear about your frustrations. We understand the importance of effective communication and customer service, and we apologize for any inconvenience you may have experienced.
We want to assure you that your feedback is valuable to us, and we are committed to improving our services. We recognize the importance of providing clear and accessible communication, and we apologize if you felt that our current approach did not meet your expectations.
To address your specific concerns, we are actively working on enhancing our customer support services. We are investing in additional training programs for our representatives to ensure that language barriers are minimized and our customers can have a seamless and positive experience when interacting with us.
We appreciate your consideration and hope that you may reconsider giving us another chance in the future. If you have any further questions or concerns, please feel free to reach out to us directly. We value your business and would like the opportunity to make things right.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Love that I'm kept up-to-date through text and email. Setting up the internet was a breeze. We got the most basic plan, which is great for your average use, but sometimes lags during video calls.
Thank you so much for being our loyal customer, Jade. We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price.
I was having trouble with my internet in the past but since I moved the telcan it has been life changing I'm so amazed and great full it's an amazing company
Thank you for taking the time to leave such an amazing review, Nivia! We're very glad that our service exceeded your expectations. Such reviews are appreciated by our teams and it motivates us to provide Canadians with the best possible service and competitive internet pricing.
At least one outage per month, you try to call customer service and they hang up in your face. Steer clear, even the price doesn't justify the terrible service.
We are sorry for the frustration this has caused, John! Rogers is experiencing a cable internet outage due to a cut in their main Fibre connection which is currently impacting multiple Cable Internet Clients in Ontario. There is an increase in call/chat/email volume and our team is fully engaged. We appreciate your patience during this time.
Thank you!
When I acquired Telcan internet for my home I was concerned the service wouldn't be good enough for a rural location. I was and am glad I made that choice. FIRST, the internet service is excellent. Multiple devices all running without loading any problems, even at peek usage times. There was only ONE time their was a service interruption since my service was installed over 4 months ago and that was because of a ROGERS nationwide outage. SECOND, the price is below other providers for 500mbps, so for my family, Telcan provides excellent internet service.
Tip for consumers:
I placed the modem above the floor and not behind objects that interfere with the signal such as behind a television or glass.
Products used:
500mbps
Thank you for giving us a shot, Lorenzo! We are thrilled to hear that we were able to provide you with the internet plan of your choice at a great price.
Telcan provides fast and reliable internet for great prices! Also, the technical support team is quick to respond and assist. In the event of an outage, users are fairly compensated also.
Thank you for taking the time to share your feedback, Dennis!
I work remotely from home, so I am demanding to disconnects. For 3 month disconnects happens may be 2 or 3 times for a short period. It`s acceptable. Internet speed is excellent. The price also.
Thank you for taking the time to leave such an amazing review, Roman! We're very glad that you have found our service to be excellent.
Mostlt okay but experienced occasionally hiccups during video calls. Could be related to I use wifi and from the default router in a different floor, but still would like a better performance.
Thank you, Tyler for taking the time to write such a well-thought-out positive review of our company. We have a 24/7 support system for our customers, request you to please contact our customer support team immediately in case of any service interruption, We will be using your feedback to make improvements to ensure we offer an exceptional experience for our clients in the future
We have had few issues of our internet going out or not working however it does lack range, our internet signal barely reaches our bedroom in a small apartment
Thank you for taking the time to share your experience, Eric. Please get in touch with our 24/7 support team to sort out the range issues. Thank you!
The customer service of any company is quick and you are the success of that company.
Yes, I have been using Tel Cen products for many years and am satisfied with their service
Thank you so much for being our loyal customer, Fazal! We're proud of our team members and always happy to hear positive things about them.
Customer service has always been willing and able to help. Y service issues were corrected with little sweat! When a problem is on their end they always make it up to their clients.
Thank you Valerie for giving us such a great review, and we're extra happy to hear that our support team has exceeded your expectations.
Telcan is the Best company I have dealt with. Easy setup on line. Very affordable price scale. Have talked to reps, they are friendly and very quick to deal with any questions you have
Thank you for taking the time to write such a well-thought-out positive review of our company and customer service.
In my opinion, Telcan communication service company is the best, always excellent without interruption, high quality, I am very satisfied with the service provided by Telcan company.thank you Telcan
Thank you so much for being our loyal customer and taking the time to leave such a great review, Mohd! We are pleased to hear that our service exceeded your expectations.
I had a problem on scheduled installation with other providers. But you did it on time and I am happy with my little kids for your service. Thank you.
Thank you for taking the time to leave such an amazing review, Kaleab! We're very glad that you are happy with our service.
Was assured minimal downtime on sign up. This is important as both the wife and I telework and it was made clear on signup.
Initially sent a defective modem, billed me shipping for the replacement modem, took almost a week to finally get internet and VOIP meaning the wife and I couldn't work and had to use our limited personal time off days. No web interface for VOIP like Teksavvy so every day you have to do *98 to check messages. Teksavvy VOIP sent an email with attached voice message. No support area and no personal Telcan email address provided.
NOT WORTH THE MONEY I AM SAVING BY SWITCHING
Tip for consumers:
The details! They are very much lacking in any details on exactly services provided and support wether it is online or upon activation. If I had known these details, I never would have signed up
Products used:
Internet and VOIP
We're sorry to hear you didn't have a great experience with us, Richard. We will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our clients in the future. Thank you!
So far so good speed and reliability. It is stable and I can watch movies and tv shows.
Thank you, Borys! For giving us such a great review, and we're extra happy to hear that our services have exceeded your expectations.
I really enjoy my internet service with Telecan, one & two times since I have it, it went crazy, cutting off my internet temporarily, but apart from that it is great, thank you Telecan.
Thank you for your feedback, Winnie! At Telcan, we strive to provide excellent customer service and quality products. Our customers are important to us, and we want to do everything we can to meet their expectations, we have a 24/7 support system for our customers, request you to please contact our customer support team immediately in case of any service interruption.
Gain trust and grow your business with customer reviews.
Telcan is an Ontario telecommunications company founded in 1998. We started as a platform provider of prepaid telecom services to service providers in North America. Companies currently use our infrastructure to provision prepaid long-distance, international mobile phone recharge, as well as home and business Voice-Over-IP (VOIP) services.
As a result of internal restructuring, and to take advantage of recent CRTC mandates, we acquired our ISP license and launched our very own Internet and home phone service to the markets of Ontario and Quebec. We combine our experience in the telecom business with a robust and proven infrastructure, to provide high-quality internet services.
OUR MISSION
We strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing hassle-free unlimited home Internet. THERE IS NO FINE PRINT AND THERE WILL NEVER BE.
WHY TELCAN
As the “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service that meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same.
Welcome to a new era of Internet in Canada. Welcome to Telcan.
OUR HISTORY
Telcan began as a long-distance phone service provider founded in 1998 by 3 University of Waterloo students who did what engineers do best - find technical solutions to everyday problems.
The first problem we solved was how to provide businesses with dependable, affordable phone services. In 2004 we launched Callture.com, a provider of cloud business phone systems. In 2015 we launched oyemobile.com, a provider of prepaid international phone calls and international mobile top-up services.
Today, established telecommunications providers see a change in the Internet industry as a problem to overcome, but we see an opportunity to improve Internet services for Canadians.
Hello Tim! Thank you for sharing your feedback with us. We sincerely apologize if our response regarding loyalty plans did not meet your expectations. At Telcan, we highly value our long-term customers and strive to provide top-notch internet services. We understand the importance of customer loyalty and are committed to continuously improving our offerings. We appreciate your feedback regarding our equipment offerings and customer service, and we will take your comments into consideration as we work to enhance our services. If you have any further concerns or would like to discuss your plan options, please do not hesitate to reach out to us. Your satisfaction is important to us, and we look forward to serving you better in the future.