• TelMDFirst

TelMDFirst

Write a Review

Overview

TelMDFirst has a rating of 2.9 stars from 126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TelMDFirst most frequently mention next day problems. TelMDFirst ranks 1st among Telemedicine sites.

  • Service
    70
  • Value
    71
  • Shipping
    24
  • Returns
    25
  • Quality
    53

This company does not typically respond to reviews

Positive reviews (last 12 months): 55%
Positive
22
Neutral
0
Negative
18
10
See all photos
How would you rate TelMDFirst?
Top Positive Review

“Best service and convenient”

Rhonda G.
3/23/24

I use this option when I am ill and just can't get to the public doctor. They care and they always have my prescriptions faxed to my pharmacy quick so that I can heal. No fuss no hassles. I will continue to use them in the future.

Top Critical Review

“False advertising”

Colton L.
9/24/24

Enrolled in the monthly plan as described on the web page that you can pay $29 and some change for monthly care over the phone which includes unlimited visits. My first visit was great. My second visit was rushed and left me confused and I was told to make another for other issues. I go to set up a new appointment the next day and it did not allow me. When I called to ask why the woman told me that there are a limited two visits per month. This was not what the website promoted. Both images are from the same page talking about the same advertised pla

Reviews (126)

Rating

Timeframe

Other

Thumbnail of user nicolew1977
1 review
2 helpful votes
  • Send Message
October 17th, 2023

I spoke with someone this morning and paid my $80, I just needed a refill on a regular medication bc my dr retired. They said I would hear something in a couple hrs but my its now nighttime and I haven't heard a word. Hopefully they call it in tomorrow and I didn't get scammed. It would be nice to just hear something.

Thumbnail of user teresah1363
1 review
1 helpful vote
  • Send Message
October 12th, 2023

I have used TelMDFirst a few times and every time they are caring, prompt to get back to me. They ask questions to prevent any accidental drug interactions etc. This has been so wonderful and we don't have to go to an office full of sick people to be treated. Plus when you're sick you don't really feel like driving or getting out of your pj's with them you don't have to. I paid one reasonably low price for 10 visits a year. My whole family may use any of the 10 appts.

Products used:
Online doc services

Service
Value
Quality
Thumbnail of user mirandal155
1 review
1 helpful vote
  • Send Message
January 6th, 2024

5 hours, 20 phone calls, them telling me I'm at the front of the line. Scam! Don't waste your time or money. Plus their phone lines barely work so you have to keep calling.

Service
Value
Shipping
Returns
Quality
Thumbnail of user smithcgmaj
1 review
0 helpful votes
  • Send Message
May 5th, 2023

It's a long story how I ended up writing & editing this review but the short of it is that this company is actually a great compassionate hardworking wonderful virtual healthcare team. I don't have medical insurance and I have a fair amount of healthcare issues that require ongoing care. Not only are they able to provide most of my medical care virtually the individuals at TelMDFirst actually care about the service that they provide unlike some other virtual providers. Today I received assistance from what I now know to be a team that will strive to provide their patients with the gold standard in patient care that we as virtual patients don't always get. The person that I worked with was dedicated to ensuring the highest levels of care and medical integrity.

Thumbnail of user jmhfabrizio
1 review
0 helpful votes
  • Send Message
September 19th, 2023

Called and explained my symptoms and I was treated professionally and in a timely manner. I was prescribed antibiotics and feeling better within a few days. This worked out well for me and avoided a visit to urgent care/emergency room where I would've waited hours to be seen. I was treated with concern and I highly recommend this service.

Service
Value
Shipping
Returns
Thumbnail of user richardb4839
1 review
5 helpful votes
  • Send Message
January 30th, 2023

My 8 year-old daughter has a temperature of 102.8, she's coughing the keeps her up at night and has a sore throat. Her twin has the same symptoms about three weeks ago and was prescribed a combination cough medicine that was very effective allowed her to sleep and heal quickly. Sent their pediatricians office is closed, I decided to try telmdfirst. After about 40 minutes of filling out forms and being interviewed on the phone, I got a text message back that they couldn't prescribe medication my other eight-year-old daughter had received because they can't prescribed medications like that.

Needless to say I asked for a refund.

Tip for consumers:
DO NOT USE!!

Products used:
NA - it's a service!!

Service
Value
Returns
Quality
Thumbnail of user robertm7506
1 review
3 helpful votes
  • Send Message
January 3rd, 2023

Used TelMDFirst for the first time, and overall, I was satisfied with my experience. The process was convenient and allowed me to receive medical care from the comfort of my own home. The healthcare provider I spoke with was professional and helpful, and my prescription was ready for pickup at a local pharmacy within a few hours. However, it took a little longer than I expected. Despite these minor issues, I would still give the online doctor company a 5-star rating. The service was reliable and efficient, and I appreciate the convenience of being able to receive medical care remotely. I would definitely consider using this company again in the future.

Thumbnail of user ericb2857
1 review
1 helpful vote
  • Send Message
December 21st, 2023

I placed my order and paid immediately for a call back from a doctor they promised me it would be in less than 1 hour after waiting 3 hours I called again was given an excuse that it would be just a few more minutes wait another 2 hours still no call call back again was given another excuse to please wait after 6 hours I tried to call again and apparently my number was blocked in a system that would just go to voicemail I called from a different phone number which they then answered immediately and explained what happened and they said well Sometimes things get off and that was your answer.

Thumbnail of user dianek1650
1 review
0 helpful votes
  • Send Message
November 25th, 2023

I found the TelMD online and decided to try to call as my daughter was in severe tooth pain and I knew she may need antibiotics and they were able to call me very quickly back on Thanksgiving day and the prescription was written immediately, so I'm very very pleased with the help and the knowledge from the doctor that called me. Thank you so much.!

Service
Thumbnail of user jaim37
1 review
1 helpful vote
  • Send Message
September 26th, 2023

I had an infection and needed antibiotics. The process of receiving support from TelMDFirst (and its third parties) was easy and from the comfort of my home. I answered the questions they needed, submitted a picture of the area of my body that had an infected wound, and was able to pick up antibiotics from my local Walgreens shortly after. I don't have insurance, and being able to pick up the medicine I needed without going to a clinic was awesome. I will be using this service again.

Products used:
Antibiotics

Service
Value
Quality
Thumbnail of user amyd1762
1 review
4 helpful votes
  • Send Message
May 27th, 2023

I used the site for a one time visit. They charged my card for 3 months. Two months after I called and canceled the subscription continued to bill. They said they had a minimum they had to bill for and they tried to contact me. Totally false. Will never use them again and I will be filing with the better business bureau

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielr2791
1 review
2 helpful votes
  • Send Message
July 2nd, 2023

Signed up and paid the $79.95. Received text would be calling me within the hour, after 1 hour called an 800 number and was told were overloaded with calls and would be calling soon, didn't receive a call until 2 hours and 40 minutes later. That call lasted 6 minutes and was told doctor would call next day at 2:00PM and I was supposed to be first call, 3 days later and haven't received a phone call or any other contact! Went to my Primary Doctor and will definitely continue with my Doctors office from now on. What a waste of time and money!

Thumbnail of user dianeb2916
1 review
0 helpful votes
  • Send Message
October 18th, 2023

There is nothing more painful than not being able to urinate due to a UTI, and then you are told that your regular doctor does not have any appointments available! I am so appreciative of the doctor at TelMedFirst that called me, asked me a few questions, and then called in a prescription for me! Thank you very much!

Products used:
Virtual doctor visit

Value
Thumbnail of user melissaw2025
1 review
1 helpful vote
  • Send Message
September 18th, 2023

WARNING … They do absolutely nothing for you. They do not prescribe medication. They tell you that without a physical exam they can't do anything. Then tell you to just go to your doctor or local emergency room. Do NOT waste your time or money! This is straight robbery!

Tip for consumers:
WARNING ⛔️… They do absolutely nothing for you. They do not prescribe medication. They tell you that without a physical exam they can’t do anything. Then tell you to just go to your doctor or local emergency room. Do NOT waste your time or money! This is straight robbery!!!!!!!!!!!

Service
Value
Quality
Thumbnail of user maryv1633
1 review
2 helpful votes
  • Send Message
July 3rd, 2023

I am oresently finishing my meds, no controlled meds but they claimed since they were prescribed 3 mo ago they couldnt refill without labs when my Dr in CA gave 3 mo rxs. This service saves no time at all than going to a regular DR. Dont waste your money!

Products used:
Poor Service

Service
Value
Shipping
Returns
Quality
Thumbnail of user simon3
10 reviews
9 helpful votes
  • Send Message
January 3rd, 2023

I needed to help my mother refill her medication for her heart and diabetes. The process was extremely fast and easy, and we were both very happy with the service. The healthcare providers were professional and efficient, and my mother's medication was refilled and ready for pickup within a few hours. I highly recommend TelMDFirst.com to anyone in need of convenient and reliable healthcare services.

Thumbnail of user nm374
1 review
6 helpful votes
  • Send Message
July 16th, 2023

They let you fill an online form, answering all questions then you pay as well, after that they spam you with 100 calls and ask you the same questions that you filled in the form! Then you recieve a message saying we can't process your subscription! Why the heck do you charge people, waste their time and let them go through the full process to say that at the end and ask to call for billing concerns! Instead of issuing a refund automatically as they failed to help! Just a waste of time and money don't even bother with them!

Service
Value
Thumbnail of user lorim1421
1 review
1 helpful vote
  • Send Message
January 2nd, 2023

I recently used TelMDFirst com for a prescription refill for my high blood pressure medication and was extremely impressed with the service. The online process was quick and easy, and I was able to connect with a doctor within just one hour. The doctor was professional and thorough, and made sure to ask about any potential interactions with my other medications. I was pleasantly surprised by the speed and efficiency of the service, and will definitely be using TelMDFirst.com again in the future. Overall, I highly recommend TelMDFirst.com for anyone in need of quick and convenient access to healthcare.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonyl984
1 review
7 helpful votes
  • Send Message
January 20th, 2023

I agreed to the monthly charge of $29.95 since my primary was away on vacation and I figured I would only need then once. When trying to cancel the one month subscription I was informed you could not and had to pay the one time charge of $79.95. This was in their terms and conditions which I never got to read. When you open their website the charges state $29.95 monthly charge. There is no asterisk or anything that states you cannot cancel after one month unlees you pay the one time charge.

Thumbnail of user tamir144
1 review
1 helpful vote
  • Send Message
September 9th, 2023

After battling covid for nearly 2 weeks, I developed a severe sinus infection. My regular MD was unavailable and I wasn't up to going into an urgent care.
TelMedFirst was the perfect option for me. A consultation call was recelced shortly after completing the online form and an appropriate prescription was sent into my pharmacy just 2 hours later.
I won't hesitate to use this service again if needed. It saved me time, much needed precious physical energy and money.
Most importantly, my infection is being effectively treated.

Service
Value
Thumbnail of user debrar.l1
1 review
0 helpful votes
  • Send Message
May 31st, 2023

TelMDFirst has truly transformed my approach to healthcare. Their quick and efficient services, combined with the compassion and professionalism of their medical staff, have made me a loyal and satisfied customer. I wholeheartedly recommend TelMDFirst to anyone in need of convenient and high-quality virtual healthcare.

Thumbnail of user mc1302
1 review
7 helpful votes
  • Send Message
July 6th, 2023

Completely a scam. Says they will see you and write RXs quickly. I ordered urgent care services from them last night at 7pm as I needed a prescription quickly. No one responded. It's now 9am and I haven't received my prescription. I'm traveling so I am unable to pick up the prescription now. Use Sesame as they are official not this scammy service.

Products used:
Urgent Care Medical Services

Service
Value
Quality
Thumbnail of user jerrykovalski
1 review
1 helpful vote
  • Send Message
October 14th, 2023

Telemdfirst is extremely unresponsive. It takes them days to respond to inquiries. It has been a week and they have not sent my BP prescriptions to Walgreens. Telemdfirst now claims they sent the prescriptions, but Walgreens never received it.

Products used:
Na

Service
Value
Quality
Thumbnail of user adamc1244
1 review
2 helpful votes
  • Send Message
January 2nd, 2023

I am thrilled with my experience with TelMDFirst, the virtual doctor service. Not only was the price extremely reasonable, but the process of getting connected with a healthcare provider and receiving my prescription was fast and seamless.

Service
Value
Shipping
Returns
Quality
Thumbnail of user doviecabral48
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

I thank Telmdfirst and it's doctors and staff for their help in getting me blood pressure meds I needed while I wait for my doctor's appt in office. They are as professional as my primary and are very dependable and caring towards my situation. I couldn't have gotten thru the time between now and December 1st without them. I am truly thankful for all that they have done for me. It was easy and stress less from start to finish. They listen and really care for their patients. I recommend them highly and thank them again so much and thank them from the bottom of my heart! They are just wonderful ;)

Service
Value
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user anthonyb2422
Anthony B.
Typically does not respond to reviews

How do I know I can trust these reviews about TelMDFirst?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about TelMDFirst?