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Temu has a rating of 2.0 stars from 1,715 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
First order was processed and delivered as expected. Products received were as expected. Gift cards received with the order do not work and no one at Temu was the least bit concerned, nor did they try to help. After several back and forth texts the Temu Rep "Miles" just decided he could not understand me and "transferred" me to another person who never responded. I will use other suppliers in the future.
I like this company very much, because everything that I purchase comes at the right time.
They stay in touch with you through the email, or your phone to show where your merchandise is in transit.
I will keep using them, because I find what I'm looking for always.
Tip for consumers:
Buy small things to see if they are of your liking. I'm always pleased with my purchases.
Products used:
Sneakers, belts, magic markers, hair combs, usb flash drives.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
This is an interesting and fun company and I have now spent about $500 Canadian on all kinds of useful kitchen gagets and useful items for my three cars. BUT once they have your contact information you receive a ton of messages all day long. You are reaching for the phone every few minutes all day and see ridiculous messages that you have something in your cart or there is a price drop or some other nonsense. Most distruptive in a busy day and incredably annoying. I will not order anything else and have deleted their app **************393and blocked their numbers. Too bad. They just lost a good customer.
Tip for consumers:
I am deleting your app and blocking your phone number etc. How ridiculous of you to send me dozens of alerts each day. I am busy and will shop when I have the time. You just lost a customer.
Products used:
Kitchen gagets and car gagets, clothes, etc.
Hello LINDA, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to 'Settings' in your Temu app or on Temu.com, select 'Notifications' and then 'Edit' to adjust preferences for alerts. If you are using Gmail, you may also click on the 'More' button in the upper right corner of the email and choose "Stop seeing this Ad". If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have placed about a dozen orders with this company. They have not screwed up one order or return.
I had a couple items damaged by the mail and they refunded me promptly and also sent a postage paid return label. The only thing you do need to be careful with is clothing. They apparently come from different manufacturers with different measurements. Be sure to click on the size chart for each item you order. I have had to order anywhere from an XS to a L. The items are described accurately in dimensions and quality.
Tip for consumers:
ALWAYS! Check the size chart before ordering. Each item has different size measurements. I wear a M but ordered anywhere from XS to L.
Products used:
Jewelry is unbelievably inexpensive but nice. Something easily pay $20 for in a department store is under $3! They had really cute dun heart earings, I bought them for all the ladies in my crafting group at our Valentines get together.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Absolute garbage, I ordered two canvases images for a gift and they came wrapped around some piping then folded in half. Totally stretching and destroying the images. There is no way to fix them. In the garbage they go. This was my first time buying from Temu and most definitely my last
Products used:
none
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I want to know how every single item they sell has 4.5-5 star reviews. Not just a few but a few hundred 5 star reviews on every idem. Not possible. This is ridiculous! You can't trust them when deciding to purchase anything. I ordered about 10 items from them and it took 2 weeks to get. 5 items were crap, 3 were good and 2 were doable. They have fake reviews or people are lying. Whats up with this site?
Products used:
Make up, Jewelry, toys, beauty
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu sent me a green 1 PC Foldable Washing machine. The basket that goes inside the tub won't stay in place after starting any cycle. Comes loose and makes alot of noise and potentially ruin the machine.
Tip for consumers:
TEMU needs to write clearer instructions written in English for product to use. Site needs clearer details for products. These products all come from China.
Products used:
1 PC Foldable Washing Machine
Hello Priscilla, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Be very careful when purchasing here. Every order I have made there is a delivery issue where they say the deliver but I did receive. I have called several times complaining and all Temu does is send me o call Straight ship courrier service. When I do nothing gets done.
Temu doesn't help by contacting the courrier service directly they say there is nothing further they can do and continue to send me back to shipping.
They are unable to provide proof of delivery as well.
Please help yourself by avoiding this site
Tip for consumers:
Temu needs to use a reliable courier service
Hello Les, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Do yourself a solid favor and avoid this seller...period! I ordered four items that actually came but the primary purchase was a spun Mop and Bucket. Cheap, flimsy and definitely not worth the $40 I forked out for it. St8 TRASH!
Tip for consumers:
They suck!
Products used:
Towels
Hello Marion, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Can never stop scrolling thru everything ever since my friend told me about it and I dont even know how many things ive bought in the last few months. All i know is that im constantly finding things that i immediately wanna buy….I will say that the one mistake i did was to introduce it to my mom because shes obsessed now too.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
Not a bad site if you're looking for cheap and good items. The site is easy to use, there's a lot of payment options, and the products you get from the site are pretty good too. I read that their customer care is good too tho I haven't tried talking to them yet. Just manage your expectations with the shipping since it takes more than a week, but with the low prices, imo it's worth it!
Tip for consumers:
Size varies store by store do check
Products used:
sandals, headphones, dress
Hello Judth, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
...but of my last two orders one has gone missing completely and the other is now way overdue. These were items for my grandsons birthday and now I have to start all over again with very little time to get sorted. I feel very let down. I have been refunded for one but that doesn't solve my problem as I am house bound and cannot get out to replace them which is why I bought online in the first place.
Tip for consumers:
Of my last two orders one has gone missing and one now way overdue. I have been refunded for the missing ine5.
Products used:
They didn't arrive.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
This place is good for those who loved Wish. This is much lower quality. I walked to my porch to get the package and it smelled like an overwhelming odor of fish. I opened the package and it made me nauseated. I sprayed everything and they have been outside for 3 days and the smell will not go away. I will never use this site again. I am throwing my $100 purchase away literally and figuratively. No one should have to deal with that smell. Not a great first impression.
Products used:
Bags and clothes
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
This is a second time in just one week I have received a wrong product, different quality and not what I ordered. Also one item a painless nose trimmer is missing. I am an old customer and buy a lot from Temu. Disappointed.
Products used:
Men’s clothing.
Hello, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you to resolve this issue as soon as possible. Best wishes, Temu team
So far, I've not been disappointed in any of my purchases. I love my coat, it's nice and warm. The little gadgets I ordered, are of good quality and may order more. I just wish it didn't take so long for stuff
to get here.
Tip for consumers:
As far as I can tell, Temu is okay.
Products used:
So far, everything. I love my coat and the appliance cord keepers are great.
Hello Ann, thank you for shopping with us and sharing your 4-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Ok so I bought a ton of stuff over the holidays for my son and daughter. Everything looked liked the pictures. The sizes run a little weird. But they still fit great. The shipping is good too. They keep you updated with shipping information etc.
Products used:
All
Hello Keriesha, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
I've received a couple "packages" from Temu. They have been a mishmash of boxes, and bags that look like they have been packed by a mutant robot. None of the boxes are capable of being given as a gift, unless you want to explain how cheap you were.
Also, I was looking at packs of stickers, and ended up getting 3 of the exact same pack. They were listed on the Temu website, but had a different sticker on top, so they looked like different packs.
All in all, I'll shop elsewhere.
Hello Sam, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Don't be tempted! Dollar general and family dollar quality clothes for way more money. Polyester material for t shirts and jumpers. The 3 tiered dress is one large bloop. More than disappointing. Almost maddening the level of trash they are spewing.
Tip for consumers:
Don’t waste your time or money. Everything that should be cotton blend is straight up polyester. Nothing worse in summer clothes than polyester. Geez.
Products used:
None of it. I’m trashing it all
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Items missing in the package and had escalated to PayPal. Later returned another item but refund yet to receive. Customer service communication is circular and not to the point. The returned item has nothing to do with PayPal escalation. Will never again buy on Temu. I m paying interest to my visa while refund is being delayed since last two weeks.
Tip for consumers:
Refund delays
Products used:
Sports
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Just made my 1st and last purchase at this website. The shipping was prompt and arrived as ordered. However, quality is definitely not their strong suite. I even ordered LED lighting strip which is just terrible. That being said, I would not order again.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The trick with Temu is using caution. If it seems too good to be true it likely is. Check measurements, look at all available photos, and read reviews of items. I have spent a fortune there and been largely pleased with the items I have received. The return process is simple, refunds are fast, shipping is adequate. Their price adjustments are easy to get, I love this company.
Products used:
There is virtually nothing I haven't ordered from this site, though I would personally caution cosmetics and the like.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered ladies clothes. The blouses are true to size, good quality, and I love all of them. All the pants seem like children's' 10, not ladies. Both winter jackets very low quality and not at all warm. I gave one to my son for cosplay as it really is only costume quality. Suit (jacket and pants) low quality with see through child sized pants and true fit ladies 10 jacket, poor quality. All items terribly creased, you need to know your way around an iron.
Definitely worth purchasing the blouses. Disappointed overall.
Tip for consumers:
I was hoping to much LOL
Products used:
Blouses
Hello Bellinda, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
They are a scam. They send damaged items and then only refund to temu credit balance. They suddenly put minimum spend on my account out of nowhere, so now I cannot access my refund, unless I spend $8 extra on stuff I do not want. This is bait and switch fraud and they change site terms with no warning. I will be taking legal action. Do not go near this app. They are the worst.
Hello Lin, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Without doubt, Temu absolutely have their act together. The pricing is superb and more importantly, the shipping and communication is absolutely perfect. I have placed potentially about 11 orders with this company and every single time I'm nothing but impressed companies such as Costco, Officeworks could learn a lot from how this company operates. Their service is simply flawless and shipping very fast. Nothing but respect and my loyalty for this company because they absolutely understand the online space and the importance of fast delivery.
Products used:
I’ve bought lots of products from this company from security signs to men’s shirts to temporary tattoos, etc etc
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I've always been hesitant to try out online shopping, but it's nice to know that temu is reliable and legitimate because its really made life much more convenient for me. They really have everything that you could be looking for in one website so you don't have to keep switching between different platforms and they also make everything very affordable!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello Kerry, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. We care most about customer satisfaction and are always striving to improve. What you have shared is out of the norm. Could you email me attaylor.wu@temu.com with your order ID, so I can help look into this matter right away? Best wishes, Taylor