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Temu has a rating of 2.0 stars from 1,715 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I ordered some items from Temu that never arrived. The company refuses to issue a refund. Their customer service is worthless. They outright stole my money, at least that's what I think it's called when you pay money to a company for merchandise that they do not send, am I correct?
You lost me as a customer after the horrible way I was treated by your employee Leah Sheng. She refused to honor a credit giveaway glitch, which is actually a crime, since the game falsely advertised that I won and then took the prize away. She needs to be fired, if you want temu to last and avoid legal trouble. I am seriously considering suing, if this issue is not resolved. Worst customer service I've ever seen in my life. Cares nothing about the customer or laws. I even asked her four or five time to transfer me to a superior, and she refuses and claims that she spoke to a superior and they too refused to help. But it is obvious she is lying to avoid getting fired, if a superior saw the way she was treating customers.
Hello Draca, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please email us at rachel.zhang@temu.com, so we can help you investigate your rewards issue right away. Best wishes, Temu Team
I am unhappy with the material of the white workout 2 pieces and the return page that is not too friendly, nor an agent that can guide you thru the page. I saw $7.99 charge for shipping and my item cost $15.18 Why? I have returns other items without any problem
Hello Cary, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Yes, I finally succumbed to the Temu spin to win ads! Whether this was a good deal or not is hard to say. The quality of the items was not the best and who knows how these items will last. I purchased a white chunky knit sweater that feels VERY THIN. Striped knit cardigan that looks nice, but the material just feels cheap. Cheap plastic microwave food cover that looks like it's worth maybe a dollar. Heart "cardigan" made of polyester. Laundry room rug that's very thin. Food storage containers that don't appear very sturdy. Vegetable slicer, haven't unboxed it yet. Photos are deceiving I would say. This is dollar store stuff. Actually dollar store stuff is better quality. Ordered 9 items spent around $100. Probably won't reorder from Temu in the future. Cheap, throw away clothing and household goods. Still, they got the order right and delivered in a reasonable timeframe. So they get credit for that!
Hello Joann, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I had a problem with one of my orders but that's not really the issue here. I was helped by their CS rep named Anna (tho I think it's just a nickname for their reps?) and she was so helpful! She even updated the status of my order and helped me out with my problem. Their CS was really coordinated too cause I talked to another rep after and they were able to help me with the same problem since they had the query from before. Super impressed with their friendly CS!
Products used:
wifi extender
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Watch your cart while ordering, I caught it just in time if I was ordering 1 item it would be increased to 2, more than once this happened. Also I have items missing from my order, and the quality of items I received was just about as expected. You get what you pay for.
Tip for consumers:
Make sure the quantity you order is correct
Products used:
Kitchen items
Hello Joan, thank you for reaching out. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly striving to improve. If you don't mind sending us your order ID, please reach out to me at taylor.wu@temu.com so that I can help investigate and assist you right away. Best wishes, Taylor
I'm always apprehensive buying stuff from companies I don't know anything about. I was very impressed with the items I received, and in only 8 days. Quality was good. Not cheesy. Will order from them again!
Products used:
Sweater and Sweatshirt.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
About temu.com online store
My name is Dik.
My order number: PO**************085
Be careful, dear ones who buy from this fraudulent store.
These are just false advertising and lies for fraud.
They have no responsibility for your money and your order after your purchase.
Only lies and fraud.
I am a victim of this store.
I recently ordered items in this store and paid €145.88.
But I never received my order.
I called support and was told that it was delivered by DHL, which is clearly false.
I am a retired old man and always at home. I told them that I did not receive any package.
And I swore for them that I will tell the truth.
But the support just like a chat bot regularly sends a repeated email that we are sorry we cannot help.
I request those who view this article to be careful not to fall victim to these lies and scams like me.
They are in China and their work is fake and fake advertising.
Please be careful not to waste your money.
Tip for consumers:
Just be careful, they are very liars and pretenders and in the end the support team will not help you at all and will send you a repetitive email saying sorry we can't help.
Products used:
Sanitary ware and faucets
Hello Dik, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered some things for my 11 year old daughter, one of those items being a roll of stickers, once my daughter got to the bottom of the roll after unraveling them to give some to her brothers and stick on every person and surface in our house, she realized very quickly after getting to the bottom that one of the stickers was covered in blood someone else's blood none of ours! I still have the sticker in a little bag and have pics of it!
It's disgusting! What are they trying to do? I'm livid
One star given cause zero wasn't an option
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Fast shipment cheap prices they claim they allow you one free return credit, the only problem is when you use that credit it appears to me in the total that you are repaying for the credit items it's been revised to pay for the new items.
Products used:
Night gown
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID and a screenshot of your review details to us through Temu.com or Temu app live chat, we would be happy to look into this issue for you right away. Best wishes, Temu team
I just want to put a big thank you out there to Temu for ruining Christmas for my kids ordered $600 worth of stuff. Only three-quarter of stuff came in and three-quarter of it was damaged. Temu said that they were not going to refund me or replace it so now my kids are going to get toys and half of their presents for Christmas, and when I told Temu, they basically told me that it wasn't their problem
Tip for consumers:
The things I did not receive they tried to say they shipped it and they lied to me so now my kids are going to have a $#*!ty Christmas after the stuff they sent was broken or not the right stuff
Products used:
None still missing two items other stuff too
Hello Dustin, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
The problem with these type of places is that they do a whole bunch of things to get you to be a customer. They hand out coupons and they're friendly. As soon as you buy a few things next thing, you know they yank the coupons. They are not that friendly, and they keep making excuses as to why they won't give you any. Either that or they say wait 24 hours and you'll get one! Big boo. So yeah, be grateful if you're a new customer because once you're in it, you will be tossed to the side.
Tip for consumers:
As I stated once you’re a new customer, they throw you to the curb. Not pleasant and make out like you’re an inconvenience and no longer give you coupons.
Products used:
All of them
Hello Sharee, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Could you please message us on our Temu.com or Temu app live chat so that we can help you look into this issue right away? Best wishes, Temu team
Temu is a lot like Wish. They are selling cheaply made stuff for low prices. So, most is so-so. Occasionally they will have something really good though. If you purchase clothes, purchase way bigger than you need because they will shrink big time. In response to Temu's response, they do not make sure their sellers descriptions are accurate. That is why I have had to use the return/refund me option so much because they do not keep after any sellers to have accurate descriptions even after you report inaccurate descriptions. Don't get me wrong there are good sellers who give accurate info and accurate pics. Most do not though. Luck of the draw as to which you will get.
Tip for consumers:
There are really good things but then there are some items where sellers just flat out lie or try and blurred pictures so you can't see how product quantity.
Products used:
I had to clean many because they smelled of oil. Two shipments. It was so strong it made my house wreak. Had to use Clorox wipes to get smell off gifts.
I have purchased a lot. Humidifier, clothes, toys, Xmas gifts
Hello Nicole, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Don't waste your time nor money on this site. They have you refer people to their cheap site just to not give you the free gifts. Nothing on the site last over a week. Or it's either not what they're promoting, nothing looks like the picture. It's like they steal the original pictures and sale you a cheap version of it. Don't bother trying to contact them cause they will not pick up LITERALLY! Scamming people out there hard earn money. I've had several items that I paid for that I never received. It's just all bad.
Products used:
Clothes, shoes, jewelry, cosmetics, luggage, hair.
Hello Khloe, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to contact us via: https://share.temu.com/NWGRVrrOSMA. Best wishes, Temu team
It's the worst don't buy from them I waited for delivery nobody came between the given time slot, after 1/2 hour later they updated that it's delivered with a random picture which doesn't have any name on it. I tried to match the picture with my neighbours but can't find anything. I made a complaint about the picture, after 1 hour they updated that they tried to deliver but no one was at home.
After that I diverted it towards a parcel shop, now they said parcel is very big need special delivery.
Try to contact Temu customer service they said contact delivery partner and ended chat.
Now my 100 pounds are stuck.
If you have more money to waist go and order with them.
Tip for consumers:
Can’t express my disappointment
Products used:
They try to give me 5 pounds but they have my 100 pounds of order with them what a joke
Hello Krishna, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
I love Temu. The prices are the lowest around whilst the quality is almost always better than expected. I've order 6 times now and my husband has also caught the Temu bug.
Search for item ******* on the app and you get a free gift without placing an order (I get one too!)
Products used:
Kitchen storage. Cleaning products. Deceptive items
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Will always be grateful that Temu never gives me a reason to worry that what Im getting is actually fake or an imitation bc of how strict they are against counterfeit items. Also really love their commitment to the environment and how they dw contribute to the climate situation. Temu really be the online shopping site for me <3
Products used:
house displays
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Don't trust this company...placed my order got tracking number and after 2 weeks it says order returned as wrong address. And my address is perfectly all ok. When I asked to re ship they said can't ship again...so don't get for low prices as if never arrives..
Tip for consumers:
Don't use.
Products used:
Na
Hello Satinder, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at rachel.zhang@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Rachel
Some of their items are a good bargain, but if you ever need any "support," their "Support" team are literally useless and just give you the runaround. I bought this saw but we didn't use it until a pre-planned camping trip. The saw literally broke the first time we tried to saw a piece of wood less than 2 inches in diameter. They wouldn't refund my $11.19 because, when I got the order, there was a shirt I ordered which was not the measurements posted on their site, so I sent it back for a refund right away. We had no idea the saw would be so crappy at that point, so they WILL refund it...but we would have to pay $7.99 to ship it back to them! SERIOUSLY? No. I'm not ordering from them anymore.
Tip for consumers:
MAKE SURE YOU USE EVERYTHING WITHIN A FEW DAYS!! They will only pay for one return, but, say you bought something that you didn't intend to use until a certain date...use it at least once anyway. Because, all returns after the first, will cost at least $8, no matter what.
Products used:
Clothes, phone accessories, Garden tools, cat toys, misc. gadgets and other items
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
I have mixed feelings about this app in general. Products are hit or miss, prices are pretty good and so is shipping times, but the order minimums are annoying. It's maybe 50% worth your time/money depending on what you're buying.
But the new update is absolutely horrible and is ultimately going to drive me away from the app. The new layout is just confusing and annoying. You can't add items from your cart to your wishlist anymore. I used to browse all the time and that would result in sales, but now Temu is gonna be losing a lot of money from me. It's not enjoyable to be on the app anymore and the only time I'd buy something is if I specifically wanted it, no longer from browsing. Not super upset about it, I guess it's good in the long run to stop buying from here so much. Just a really weird anti-business decision that will loose them money.
Hello Jackson, we greatly appreciate your feedback and are happy to assist with any questions or concerns you may have. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any additional questions or concerns, please message us on our Temu.com or Temu app live chat. Best wishes, Temu team
The items are cheap because it's CHEAP...NOT AT ALL AS ADVERTISED.Some of my items didn't work...I would have felt better giving my $$$ to a person asking for a dollar on the street...At least I would have known the dollar would have been used.This stuff I ordered is useless to me.Instead of returning this crap I chose to throw in the trash where I feel it belongs.I will never order anything else from Temu...
Tip for consumers:
Should of went to reviews before ordering...The reviews are terrible and Temu have a bad rating with the BBB.. In my opinion RIGHTFULLY SO!!!!! THE ITEMS ARE NOTHING WHAT THEY MAKE THEM SEEM...
Products used:
None...Some didn't work and all items went in the trash
Hello Ester, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I was given a £200 voucher via spin a wheel. Asked me to use in the app. I signed up gave me a day to spend but spin a wheel was false advertisement. All discounted items were considered as vouchers while everybody could see the discounted amounts. I contacted their Customer Services but they Just applogised. I will definitely will send an email to the ASA reporting false advertisement to create website traffic.
Products used:
Household
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please message us through Temu.com or Temu app live chat so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I'm not knocking the shipping because it was fast! However the stuff I bought is cheap crap that doesn't sell so they practically give it away here. One item was broken so clearly they are not paying for quality control. I'd rather pay more for quality and buy American made!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I am disappointed with your delivery service. Your people outside the door do not know how to knock the door or make a phone call.
I need my stuff urgently.
What is the photo for.
Wasting everyone time and money.
I many attempt and email fails to get any response.
Tip for consumers:
Poor service
Products used:
nothing
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA, so we can help you resolve your issue. Best wishes, Temu team
I have been on the Temu fan-wagon since Super Bowl 2023. Today I am officially making it my last time. I received notice of a delivery in my parcel mailbox which is the mailbox that the post office puts packages in, one per mailbox. Today, I noticed my bag was open but taped up over the excessive tape Temu uses. I will try to figure out how to post videos. The order first is nothing I ordered and second all the packages mostly have been stolen and only the empty boxes/bags were in the package. I am on hold to speak to a live person but thru chat ONLY. I was number 177. Now I'm 134. Hopefully they get to me within the next two hour considering I have been on hold for 30 minutes now. I do not know how this is going to get resolved considering it's my word against their word. Smh. So now I am to the part to upload video and a 30 sec video it's saying its too large. I should've known Temu was too good to be true.
Tip for consumers:
This delivery experience is my lesson learned
Products used:
None. This my shipping label but no my order of which most bags were empty when I opened the orange bag.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368). Best wishes, Temu team.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team