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Temu has a rating of 2.0 stars from 1,715 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I started purchasing from Temu just before Christmas 2022. I was pleasantly impressed with their product, prices, and service. I live in Hawaii and I normally get my orders in less than 3 weeks. The quality of their products are very good, but when it's not, the Service Dept steps in to rectify the problem quickly. I usually just purchase 1 or 2 of an item that I like, receive my order, then decide if I want more. It's now April 2023 and I'm still shopping on Temu.
Products used:
Too many to remember
I did not receive one item I ordered. They replaced my items with cheap items that could easily be bought at the Dollar Store which, at least has better quality items.i was actually excited to get the items that I had originally ordered but am now angry and feeling I got scammed. My original order was $54.98 but fortunately I had a $25 coupon. However, I still think $33.04 is way to much for the cheap crap I received.
I literally threw it all in the garbage because there wasn't one item I'd use. The company is a scam so save your money.
Tip for consumers:
Just be careful when you order. Don't get excited until you see what you actually get
Products used:
None
Hello Andrea, thank you for reaching out and we are sorry you are experiencing difficulties with your items. Temu works with our global network of suppliers and logistics partners to curate and deliver competitively priced products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. If your items do not arrive, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, please login to the Temu app or Temu.com using the account you used for your order, open the "Your orders" page, and click "Return/Refund." Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, email (help@temu.com), so we can assist you further. Best wishes, Coco
This is a big, fat scam! Do not waste your money if you are ordering from the USA. I placed one order, my first and my last. They sent me a damaged and USED water bottle. They sent me stationery that is wrinkled and bent. They sent me razors that are dull and dangerous. They sent me scrapbooking papers that are cheap and useless. I raised such a stink with them via their chat, and thankfully, was refunded immediately. I am sick of these overseas companies ripping off customers. It's a scam and a joke! You've been warned.
Products used:
NOTHING! IT'S ALL $#*!!
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Trusted friend said I should TEMU. Was skeptical but I gave it a try. Delivery time was long. When product finally did arrive the packaging was inadequate, as such the box was damaged and so was the item. I don't even think I want to deal with whatever return process they have. Just chalk it up to a lesson learned, Don't Shop at TEMU.
Products used:
None
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I read the reviews before I ordered anything from this site. I dont understand the "1star & 2 star" review given to this company. I carefully ordered 5 products(some 2) I paid, I got continued updates on the order, it arrived 2 days earlier than they said, and everything is perfect. The outside lights are exactly like what is sold in Home Depot at a fraction of the cost, my top was exactly as pictured and fits perfectly. I will definately be ordering again, and soon.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
CaNT afford to buy Bod** in sets so went to temu to buy these nice double boil glasses to look good for my guest. Ended up buying them from temu, was worried at first they will break cos of the overseas shipping but they survived, tested them out this morning before guests coming over this weekend and PERFECT. Looking good for fraction of the price! Worth it, good quality and affordable.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I love the stuff...I really do... I ordered twice in 1 week & so far everything is awesome. My problem is, I simply cannot find new people to click on the links daily. This is even after joining temu groups on Facebook. Also, they are now 1 by 1 blocking me from sending requests. Another thing is, the little games seemed to be rigged after winning 2 prices...the items are lovely, but the site is a bit frustrating.
Hello Suzanne, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I ordered 12 items, was lead to believe that my grand total was around 50 bucks. I buy 6 items and I get 6 free. But for some reason you all cancelled my order. So I placed the same order to give you guys one more chance to get this right. And did you? No! Charged me over 70 bucks! Not cool. It was the same damn order. I used the same card and nothing changed. But this time you guys did not cancel my order. So I want to know if that is something you do to everyone? Cancel their order and if they place it again then you don't discount them? What a big rip off. Buyers beware! You guys credited me 2 bucks and some change. Thank you VERY much. Lol what a discount. I am disgruntled customer!
Hello Larry, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I purchased two toy trucks for my HO model train layout. Turns out they were not HO scale at all. Apparently my mistake in ordering was due to less than clear information on the website and fact I had reached these items in searching for HO Scale vehicles -- erroneously assuming these too were HO scale. Wrong. My mistake. Temu promptly refunded my purchase, no questions asked. I will consider purchasing again. Lack of sufficient detail on the web page contributing to my error is the only reason for not giving Five Stars.
I had previously bought several items and was generally satisfied with my purchases, except one item was missing. Temu also refunded the price of the missing item.
In my view Temu is a reliable merchant. Could benefit from improved customer interface through the website.
Tip for consumers:
Website needs improvement, but customer service is excellent.
Products used:
Neither
Hello William, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Got this for my kid and it's her new favorite thing ever (her words not mine). It's cute that its a flower cushion and it's also really soft and fluffy but it did have a very strong smell when i got it but maybe its just because its new? Or maybe from the plastic pack?
Products used:
pillows
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I really like the experience of shopping here. Most of the products are outstanding and the no hassle return policy with great customer service is outstanding. I will invite others to check temu out. The only issue that I've experienced is with the spin for discount always pops up but is null and void for customers already participating. Then there is the invite one where you invite all of your friends and family from social media but never get enough to receive the promised free gifts selected, not satisfied at all with that one a lot of time wasted.
Respectfully,
Tip for consumers:
Great experience with only one exception on promotions and discounts. But understandable since everything is at a reasonable price already.
Respectfully
Products used:
Clithes and household items
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
You've got to be kidding. ByeBye Dollar Tree and % Below etc. Amazing selection of goods at extremely reasonable prices. If I take my time and I will find just about anything I need or want. Though I have noticed the prices creeping up on more popular item. Great pricing and amazing customer service
Tip for consumers:
Take your time in reading product description
Products used:
Electronic connectors, Craft supplies, Home Goods, Musical instrument supplies etc.
Hello Vincent, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Worst customer service ever. They harass you for hours acting like they will help. Then they rudely hang up chat out of nowhere. They refused to give me $.08 that gift box game told me I won, but it never showed up on my account. I even had screenshot proving the prize, but they said that meant nothing. That is fraud. And Temu is pathetic if their customers aren't worth giving them the $.08 they won. I am never shopping here again.
Hello Victoria, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
Recently ordered my so cargo pants the fit was great but way to short. There was no option to add length only size. Will cut them off for shorts, but options would be nice for the length you need. The pants were very nice
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Never got the several items I ordered. Requested help through the online chat, they told me to go file a claim with the post office. Refused to issue refund. The chat person kept deflecting and apologizing. This site is a fraud. I'll be pursue a claim with appropriate state agencies.
Tip for consumers:
Don’t buy from them, you’ll never get it.
Products used:
Sun glass holder, heater, car seat gap organizer
Hello Tor, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), so we can help you resolve your issue. Best wishes!
Temu really offers a wide range of different products but all i care about is the fashion and clothing category. Its just so crazy that they really have everything for every style and aesthetic out there and Ive found sm great pieces there! Its basically the only place I do my shopping these days :p (super random but i was only today year's old when i realized that temu is pronounced as tee-moo lmao)
Products used:
women clothing
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Temu is great for cheap stuff but I ordered a high ticket item and had to return it. They won't refund my money bc they say they didn't receive it. They got the other items I returned in the same box. They tell me they didn't.
I totally lost all trust in Temu. STAY AWAY! Now I have nothing plus I'm out the money.
Tip for consumers:
I cannot express how angry and disappointed I am in Temu. At first they were wonderful then they turn sour and don't believe you after you did what they asked you to do. Don't believe nor trust them.
Products used:
Pillow top, cushion covers,door knobs, socks
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Worst site ever! If part of your order is damaged, you're out of luck. They don't offer exchanges. And the minimum spend to place an order is $20. I got an item for $3 with a special promotion that arrived crushed from shipping damaged. Temu refuses to allow me to exchange it. They said the only option was to return for a refund, and then I have to buy $20 worth of stuff I don't want in order to repurchase the one item. Plus, they won't honor the promotional price. So it will be double the cost plus I'd be forced to buy other stuff I don't want. Horrible. I will never shop here again.
Hello Poodles, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Could you please reach out to me at coco@temu.com so that we can help investigate and assist right away. You can also visit www.temu.com/support-center.html for more customer service contacts. We appreciate you giving us another chance to serve you. Best wishes, Coco
I just received the transparent microwave food cover that is pictured online with an orange plastic handle. This will be the 2nd item sent without a part (the handle is missing).
TEMU has some of the lowest prices online, but that comes at some cost; incomplete orders, the most annoying marketing, factory seconds etc.
If you want to be confident of what you're getting go elsewhere. If you're curious and don't want to risk any serious money TEMU will scratch that itch.
Tip for consumers:
Worst packaging of any of the shippers I get items from.
Products used:
Microwave food cover, minus its handle.
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I've been buying from Temu for months, usually every week. Their stuff arrives on time. I got a $5 credit one time it hadn't shown arrived. I told them it had. Customer service is suspect. The one time I messaged, the person communicating with me used English well. The comprehension, not so much.
Hello Rod, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Purchased 4 clothing items, a cat scratcher and small kitchen mat. Opened package and every single one of those items had a very strong chemical smell similar to freon. It was terrible. Also, items are very poor quality. I won't order from Temu again.
Hello Lisa, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I shopped on Temu couple of times. Their shipping is slow and product quality is a hit or miss! For returns, I chose to get credit instead of refund which I know now is a terrible mistake! I accidentally deleted their app and when I reinstalled I found my credit balance is zero! I have tried their on line chat ( useless robot rep repeating the same Q&As), their credit balance recovery options (email or phone, nothing works), called their customer service hotline (on hold for hours, no one answered), so basically Temu stole my credit balance of $17+ and I don't know how to get it back!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I'm a monthly buyer and have always been satisfied with the products.As for the games and coupons I wasted a lot of time and I just will not participate in it anymore.The prices are satisfactory enough
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
One happy customer here! Talk about doubts before i ordered, (bow) anxious after i ordered( another bow) but when i received the yellow purse and the etc! Sooooo happy! It even came 1 day earlier than expected! Shared my joy to all my friendships! Another orders sent!
Tip for consumers:
order small items first then check the quality.
Products used:
purse, sunglasses, collapsible cup, passport case
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
The quality is so bad, beyond what you can imagine bad. I ordered the storage bags advertised for comforters etc. They are paper thin and about the same quality and strength. When I lifted a first bag with only one queen conforter to put in in the closet, the handles just ripped. Every other one was like that.
I contacted their 'customer service' and this is where true abuse and harassment started. The person I spoke to was just repeating the same thing 'I give you 1 dollar refund' for about 30 minutes, made me livid.
I reported them to the bank and got a refund. Save yourself aggravation.
Tip for consumers:
I get still angry with how I was treated. Never again will I shop there or on any other chinese business.
Products used:
NOTHING, nothing was worth using it. It is like taking your own, hard-earned money and shredding it.
Hello Bitonka, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible.
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.