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Temu has a rating of 2.0 stars from 1,715 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 79th among Social Shopping sites.
This company responds to reviews on average within 11 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
Update: they fixed the issue.
I did not receive part of my order but I did receive a random item I did not order. I returned several items in addition to the item I didn't order. They would not give me a refund for the missing item even though I sent back the trash item that was in my package.
Warning make sure you are check the price at the end carefully otherwise they ll over charge you. Do not order a lot from them at once or they ll get confused and send you random items that happened to me I returned some they did not pay me back for the wrong item. I recently ordered 5 things they sent 3 of the same thing.when I checked the pay I noticed they charged me for 3 while they QTY for that item is one. My total said 5 items total so i received 8.I did not think they sent me extra I went and did the math that when I saw the charge me for 3 already while I order 1.Horrible place I am gonna stop buying they got me once and again. My first order was 26 boy it was a mess some ok some just garbage. So I decide to order little they still messed up
Hello Sandie, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). What you have shared is out of the norm. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible.
Maybe the stuff is good, I really wouldn't know as I haven't gotten any of it. It's been just under a month, half the stuff was " high demand" and cancelled on me after two weeks and it's been showing as. "shipped" for a week now but it hasn't been at all. The label was created, nothing more. If you can get the stuff actually delivered the cheap products are probably a good deal :(
Products used:
None since they haven't been shipped yet
Hello Shelly, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue.
I thought this was too good to be true because of the product pricing.
I found that yhe products are pretty good quality and the price is amazing. So far everything I ordered has been in good condition, it takes a little bit ·longer to get the porridge product.
I am pleasantly surprised at the prices and quality of product!
Products used:
Kitchen accessories, beauty products and apparel.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
If you're trying to get high end clothes, a bag that can pass of for Chanel or the best vacuum cleaner ever and you're unhappy that a $10 handbag is not the same quality as a $1,000 handbag then you need to be realistic about your expectations. However if you're looking for simple and helpful items, comfy nightshirts (omg they have the best and cutest sleepwear ever!), handy everyday items, pet items and simple electronics there's no better place than Temu. I have the Temu and Amazon app side by side for comparison and the same items are 30% cheaper on Temu and a lot of the time they're the same item. Also their return policy is AMAZING. The only downside is you have to wait a week or two but if you don't need the item immediately, why not shop till you drop and feel like you actually have money to burn when doing it?
Tip for consumers:
Have patience! Also don't expect amazing quality items for $1. These are mostly good usable items for a very reasonable price and sometimes you make amazing finds!
Products used:
Socks, shirts, nightshirts, pet items, household items.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Bad reviews are either from people who complain about shipping or the items received. Both of these can be avoided if you actually take time to read. It's like EBay, you have to see the sellers reviews to see if an item is worth it. So far I've received nothing but good items! Shipping is a little longer but it's fine. You just have to know how to read.
Products used:
Knitting supplies
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
My girlfriends bday was coming up and she's been wanting a face roller to help with irritated skin. I saw a lot of comments online that said Temu has them and so I tried it out and WOW it arrived really early! I was able to give it to her days before her bday, and she's super happy with it. No problems at all with shipping or anything and anxious me could track the package too at any time!
Products used:
face rollers
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
They, will not send you your coupons as needed. They are no good in that department, I have ordered many pieces,and received no coupons. So I need to get better with that. Better yet! Send coupon out to clients that order on the daily bases. Thanks for listening
Hi Diane, thank you for reaching out and we are sorry that you are encountering difficulties with your coupons. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. There may be details in the promo terms and conditions that are missed in your current order. Please get in touch with our Temu Customer Service at help@temu.com so that we can help assist you right away. Best wishes, Coco
I have purchased a lot of stuff from Temu, but they took advantage of me I didn't get all of the orders. And the items I received were like toys or very poor quality so I returned most of the items but they didn't give me the full amount of the refunds. I tried to talk to the customer service but they were so rude every time and didn't resolve my problem yet since it's been 3 months. I highly suggest not buying any items from Temu otherwise you gonna lose your money and time.
Tip for consumers:
Don’t buy anything from Temu
Don’t waste your time and money
Products used:
Almost every thing
Hello Jennifer, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I couldn't stop myself from buying this dress and I'm so happy that I did! The quality is really great for its price and it fits really well because the measurements were accurate. I bought this for a hols celebration with my friends because we have a theme and i don't want to burn my pocket just for this hols events and not only did it arrive earlier than I expected, but I was able to pay using my PayPal so everything was super fast and convenient! I'm really happy with my purchase! Now I know where to go whenever I want to buy nice clothes at an affordable price.
Tip for consumers:
Don't be lazy! Check on the measurement, different seller will prob have different measurement, was wary about buying online clothes so i was really careful on measuring them
Products used:
Red dress
Hello Cecile, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
This is one hell of a web site.the clothes I have bought has been of great quality and the delivery system you couldn't beat it with a stick.you know what from this point on I can't see myself shopping any place else for clothes and I am not that easy to please when it comes to clothes.this is one website that has their s*** together.
Tip for consumers:
love me some........TEMU.............
Products used:
all
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team
I bought 1 pair of shoes and 3 pairs of zip up compression socks. ALL have strong chemical odor even after being outside for 3-days. The prices were really great and the shoes were cute but the odor is so bad I don't dare bring them inside with humans or pets.
Products used:
None
Hello Kate, thank you for reaching out and we are sorry that you are not satisfied with your items. Temu (tee-moo) works with our global network of suppliers and logistics partners to curate and deliver quality, affordable products. We implement strict policies and control measures to ensure product quality and accuracy of product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you to resolve this issue as soon as possible. Best wishes, Rachel
I recently made my first TEMU purchase order and was satisfied that all 7 items arrived quickly. They were exactly as described. I ordered some tile stickers (vinyl) for by bathroom and they were very nice quality. They look great! I'm very happy so far with TEMU in general, and I will be placing another order soon.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
This place is HORRIBLE please do not buy from them. Not only is their stuff super cheaply made they are thieves! I attempted to return some stuff and I thought it had gone well even received a refund….until I got charged for two of these items because "they were not accepted" so they decided two of the items I returned weren't worthy but yet still kept it. I tried reaching out too customer service 3 TIMES! And till this day I have yet to receive my money back! So please save yourself this hassle.
Hello Flor, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at rachel.zhang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
Saw the ads on Temu and went on to buy some items i need, safe to say this is my new favorite,my only downside is just shipping takes a while, they are hella cheap for some items, not All though i must say, so do your comparison, havent tried to refund any items yet
Tip for consumers:
Look out not everything is cheaper but most things are
Hello Keith, thank you for shopping with us and sharing your 5-star experience! We are happy that you enjoy the items in your order. Most of our packages arrive between 7-15 business days. Thank you so much for your patience. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
The order and shipment was excellent, items arrived on time, the products are good quality and the prices very reasonable. I highly recommend TEMU, they keep in touch through texts or email about the tracking number.
Tip for consumers:
I highly recommend them, they are honest and love doing business with them.
Products used:
Dog harness, dolls, solar light
Hello Krystyna, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I have an order that was supposedly shipped and in the custody of LSO. They have had my package for 3 weeks and still not delivered. I tried to contact LSO and Temu, both unsuccessful. If you order from Temu, hope you don't have any issues, you will probably regret buying from them. I do.
Products used:
None
Hello Ronnie, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at help@temu.com, message us through Temu.com or Temu app live chat, or call us (1-888-495-8368) so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I have ordered MANY times from Temu. Some items are identical to ones offered by Amazon for a fraction of the price. Temu is now my go to before I venture anywhere else. They ship quickly. The communicate and the products are as described!
Tip for consumers:
Compare to amazon!
Products used:
Everything! One thing didn't work and pants were too short...they sent a refund right away!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Candy
Very cheap clothing quality, order instead from Noracora or Zulucky.much better quality and 15-20 per item vs like 5-7 with Temu. Took about 3 weeks to receive, nice customer service but very poor cheap cloth and quality, will donate to Goodwill likely. Also, ordered size L and it was 8-10 and was more like 12-14.so would have ordered M instead.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I had stumbled across Temu and decided to check it out. I researched and read reviews to make sure I was getting quality at a low price. They are completely on the up & up. Returns are no problem. They have everything you can think of and men's, kids & pet items. It's so easy to shop there & there is so much. Whatever you put in your cart stays in your cart for however long you keep it there. I have bought clothes shoes makeup etccc.at extremely low unbelievable prices.
If something is out of stock you can press 'notify me' and they will put it in your cart. It will also say 'see similar' press the button and it takes you to clothes like the one not in stock. It doesn't take long. Temu will add 5.00 credit to your acct if they are one day over the shipping date.
The clothes are from very popular stores.
Now get shopping
Temu's headquarters in Boston MA
They get shipping from China and USA
They will add 5.00
Tip for consumers:
It's unbelievable how low the prices are and how high quality the clothes etc
.are. Everything is NEW.
If you are not sure about something you have the option of keeping it in your cart.
There are bras that I bought so pretty at 3.48 each. The makeup and Skin products are fabulous.
You can get lots of awesome items & excellent quality. I even bought Bunny Flag and quality. I bought lots of lipsticks & they were fabulous matte lipsticks. Enjoy! treat
Products used:
All of them except for shirt that ran big
I have proof of purchase. I will add it just give me 2 minutes to get to my email.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Temu is the only site that doesn't make me feel like Im online shopping mostly because of their free shipping and carbon emission reduction initiative. Online shopping has always been smth that made me feel guilty bc of how it aids climate change and how im spending more money just for shipping but Temu removes those completely and i really appreciate it esp bc there are sm things that you can only really buy online :)
Products used:
women dress
Hello John, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
A month and a half ago, I ordered from temu. I never recieved anything from them. I have ring app on my phone to see who came that day for delivery. I saw the temu delivery guy inside the car taking pictures that they have delivered but they did not. They did not walking into my doorstep and leave the delivery. Instead I saw the amazon delivery guy leaving stuff at my doorstep and taking a picture the right way. I emailed them with evidence and they won't give me a refund. Instead I've been waiting for my "case" to be reviewed. Like how long do I have to wait?
Tip for consumers:
Don't buy from temu, the customer service is terrible. I'm having terrible experience with them right now even if I have evidence that it was not delivered correctly. They avoid your messages. So don't buy from them!
Products used:
Classroom materials
Hello Inyong, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Haven't bought a ton, but I've tried enough clothes to come to the conclusion that the material is klunky and beyond cheap. Then again this might be a great site for practical items. Just bought some heel pads for like a buck 50 and they worked great. Just as long as you can wait a couple weeks to get what you need
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have shopped Temu for almost a year. I have researched and found quite a few of their products on US Stores sites at much inflated prices. Sites such as Amazon, WalMart, Wayfair, Overstock, etc.
If you don't like the inexpensive products, the shipping time or return policy, simply don't shop here...
Products used:
Kids clothing, cosmetics
Hello Donna, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
Worst customer service ever! I was playing their Fishland game, and keep missing my fish food points. I even placed order to get fish food. I contacted their customer service, after 12 hours of chatting they still keep saying sorry but no help. They said I can't even cancel my order. Also in my previous order, all the sizes of clothes I ordered were different and again no support from their customer service. Don't trust this company. Don't buy from them.
Hello Nidhi, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. Please email me at chris.chen@temu.com so I can help you investigate your rewards issue right away. For your previous order, if you are not satisfied with any items you received, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you may choose to receive your refund back to your original payment method or as Temu credits. Best wishes, Chris
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team